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Strategic Information Systems MgmtMonday April 9th
6:30 PMRoom 401
Brian Clement
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Discussion Topics
Topics Emerging Technology Providing Interface to Users Issues of Scale Types of Users and Their Expectations User Controlled Resources Representing the organization to users
My focus Communication, Listen/Verify-repeat Build Relationships
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Interface Design Goals
No absolute right or wrongo but we all can identify good and bad interfaces
Identify the target audience for the interfaceo Technical or non-technicalo Experience level
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Interface Design Goals
Easy & efficient for the target audienceo Use the KISS approacho Leverage the user's strengths, o Help them achieve their goalso Logical, consistent, and easily followedo Special needso Multiple languages
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Interface Design Goals
Data collection methodologyo Fill in vs. Pull Down vs. Selectiono Toolbar (completely exposed) o Menu item (trivial user gesture) o Submenu item (more involved user gesture) o Dialog box (explicit user command) o Secondary dialog box (button in first dialog box) o "Advanced” user mode controlso Scripted functions
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Interface Design Goals
Identify the desired outcomeso What data do you want to collecto What form do you want the data ino Accept what is entered vs. verify on entry
Understand the processPrototype and review
o Listen closely to your reviewerso Don’t lose sight of the original project goalso Stay focused – watch out for scope creep
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Issues of Scale
As an IT project size increases, success rates tend to decrease
(Denker, Ahmet, The Challenge of Large-Scale IT Projects, World Academy of Science, Engineering and Technology 9/2005)
o More userso More interface requirements increaseo More opinionso More requirementso More managers, technical staff and users
broader range of skills, abilities and understanding
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Issues of Scale
More issues to addressCommunicate, Communicate, CommunicateHave the right peopleAttempt to keep politics out of tech.
decisionsStay focusedDon’t lose sight of the original project goals
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Types of Users and Their Expectations
Executiveso Organizational based perspectiveo Dashboards o Ability to data mine as neededo Immediate access to any data
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Types of Users and Their Expectations
Directorso Division based perspectiveo Dashboardso Defined interval reportingo Adhoc reportingo Immediate access to Division based datao Ability to manipulate/compare data
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Types of Users and Their Expectations
Managerso Department based perspectiveo Dashboardso Defined interval reportingo Adhoc reportingo Immediate access to Department based datao Ability to manipulate/compare data o Data entry
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Types of Users and Their Expectations
End users o Defined interval reportingo Adhoc reportingo Immediate access to Department based datao Ability to manipulate/compare data o Data entry
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User Controlled Resources (office, mobile, software)
Communication, Communication, Communication
TrainingPolicyProcedure
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Representing the organization to users
User focusedContact plan
o Helpdesk (phone, email, etc.)o Web presence
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Representing the organization to users
Keep Leadership Group informedo Strategic Planso Emergencieso Elevator conversation speech ready and waitingo Meet regularly (dept., div., exec)
individual group
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Representing the organization to users
User needs to "Leadership"o Submission processo Approval/Denial processo Communicate where this lies in the priority list
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Representing the organization to users
Communication, Communication, Communication
Listen
Repeat , Repeat, ...Verify
Build relationships with peers Earn trust and respect Be truthful
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Representing the organization to users
Set priorities o Up the mgmt. chaino Down the Mgmt Chaino Publicize the Priorities
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Representing the organization to users
Establish Project planso Establish realistic Milestones & Deadlineso Communicate the project planso Project creep
Obtain signoffs Establish process for project changes Adjust project plan Communicate changes and the effect of change
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Representing the organization to users
Expect problemso Expect Conflicto Be proactive o Be prepared
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Emerging Technology
o Surviving and thriving in the tech leap-frog game.
o Stay current with Technologyo Determine your organizations technology
threshold Is the Organization willing to chance a run on the tech
edge? Are you willing to chance a run on the technology edge? Do you have the right people to run on the tech edge? Are your customers willing to run on the tech edge? What happens if it doesn’t work?
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Summation
Be committed Learn the business, not just your departmentSet goals high – push yourself & those around
youStrive for excellenceWork to exceed expectations (not to meet
them)Take calculated risks