Our conviction

Past success is no guarantee for future success

“It’s never the strongest that survives, nor the most intelligent,

but always the one that’s most adaptive to change.”

- Charles Darwin –

The ‘new reality’: a new competitive world

in which we face challenges from every angle

Where it is getting harder to find

new customers …

… and tougher to keep the existing ones

“Satisfied customers have no story to tell”

– Fred Lee -

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slide 8

The key to success: expensive, risky innovation?

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!

… or focus on continuous improvement?

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How do we regain control?

Gamble?

… and hope everything will be fine?

Or moving step by step in the right direction?

“Adaptability is the new competitive advantage”

- Boston Consulting Group -

Performance:

operational excellence ‘(PDCA)’

Perception:

Driven by customer intimacy & customer experience

Which obstacles we encounter?

Who is the driving force in our management?

… can we convince the whole company?

… and the individual employee?

How to manage our ‘big data’?

… and take advance of it?

| slide 22

Maaltijden

And most important: what are the benefits?

Where do we start?

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Suggestion: the customer (experience)?

Perception & Performance

is the new perspective

Ntrans®: complete tooling for your

Customer Experience Program

… puts you on the right track

| slide 30

Listen to the Voice of the Customer:

anytime, any place, anywhere

Closing the loop…

is the path to future success

Summary of BING Research

>25 years experience in customer, employees and brand image survey

High-end research consult with practical solutions

Custom tooling that match with user needs (no standard product)

In house Research Consultants, Project Coaches, Software Engineers

Qualified Net Promoter® Certified Associates for your NPS® program