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Are you struggling to monitor quality
with spreadsheets?
?
?
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Using. Spreadsheets.!
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Or maybe you use.... QM linked to recorder In-house
built
Too risky and inflexible
Too expensive and difficult
Speech Analytics
Not multi-channel
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There is a better way….
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One that is Easy to Use
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One that is Easy to Use
Gives you everything in one place
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One that is Easy to Use
Gives you everything in one place
AND saves you time!
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• Applause video
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It’s called….
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A quality assessment solution that
Delivers real results
Makes your job easier
Helps impress your boss
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HOW?
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1. Rapid Return on Investment
“Immediately we received a return on investment, immediately!” – Louise Fairman, Aktiv Kapital
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1. Rapid Return on Investment
As much as a 20 times return
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Agents
Supervisors
Teams
Groups
2. Improved Performance
&You
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3. Reports & Analytics
You & your boss can make decisions
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Put QA back on the boardroom table
Quality Assessment
Monthly Review
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Make QA a strategic metric
Agenda for Today1. Quality Assessment Results2. Impact on Customer Experience3. Agent Engagement Levels
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Increase the value of your job title
$ $ $
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Take a trial of Scorebuddy
Start gaining value ….today
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• What else do I need to know What else do I need to know?
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Pay as you use
No IT Guy Required
No training needed
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Get Scoring