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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Kiosk Systems Solution Concepts for the Postal Outlet
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
In Order to Increase Revenues, More Services Are Offered in the Postal Branches
Trend
PresentPast
Challenge: What type of transactions could be offered ?
More customer service
Portfolio attractiveness
Increase sales volume
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Postal Outlets Could Handle Transactions for a Variety of Institutions
Trend
Challenge: To migrate repetitive transactions to self-service ?
mailingssales of stamps
postal orders
money orders
post cheques
giro banking
savings bank
soc. Sec. Payments
lottery sales
pension payments
tax collection
sales of veh. Licences
foreign exchange
renewal of passportsinsurance
stationery
office supplies
packaging material
tickets cultural
railway
Source: Price Waterhouse
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Due To Cost Pressure & Enhanced Customer Service, Complexity Has To Be Reduced
Trend
Transaction Costs Waiting Time
Counter migration to self-service improves
Workload
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Our Comprehensive Hardware Portfolio Offers Utmost Flexibility
Hardware
Stand-Alone
PassbookUp-Date
Stand-Alone / TTW
ProConsult2000/2050
Stand-Alone
ProPrint1000
Stand-Alone
ProPrint2000 & 2000LS
Stand-Alone/ Wall Mounted
ProInfo1000
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Our Software Portfolio Completes Our Solution Offering for New Or Existing IT Environments
Product Oriented SW
ProTopas forms a flexible platform for
developing customized application
solutions on self-service devices.
ProTopas/Web-Extensions is able to
incorporate new solution modules, for
example, 1:1 marketing solutions, to
display product information from the
Internet or even to incorporate Internet
applications
ProClassic complies with the latest
software technologies and provides a
range of application modules based on
generally marketable standard products.
Individual components are available as
either ready to use configured solutions
or as a development environment for
integration into individual host/server
environments
ProTopasProClassic
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
ProClassic/ Enterprise Enables the Realization of Cost Efficient Software Architectures
Integration Oriented SW
Replacement of proprietary solutions bystandardized solutions & building blocks
Enterprise-wide solutions in a scalable “anytime, anyplace with anything”scenario instead of local islands
Administration of devices for all channels with a total network administration toolinstead of special tools
Central software distribution from a single point of administration instead of calling out technicians
Real multivendor capability without extra effort thanks to support for CEN XFS & J/XFS
Smooth cooperation between thecustomer's IT department and variouspartners
Soft migration of proprietary applicationsto the J2EE platform & applicationservers
Avoidance of redundant developmenteffort and function blocks
Support for all channels from oneapplication
Use of best-of-breed components and easy replacement of components
Protection of investment thanks to international standards
Reduce TCO in Self-ServiceLaunch an Open Application Platform
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
The Most Expensive Part in the Construction Business Are the Mistakes
Trends
Challenge: How to create a maximum of investment security?
Customer Expectation
Static Requirements
Available Resources
Shared Objectives
Long Term Vision
Strategic Planning
RequiresCorrespond to
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Today’s Branch Design Integrates High Tech with a Human Touch in the Service Area
Strategy Focus
Location Analysis Design Workshop Planning Implementation
Branch Design by Wincor Nixdorf
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
BranchLab Stands For The Optimization of Sales And Services Processes
Simulation of Actual Situation
Simulates Targ-ted Processes Cost Improvement Resource Usage
BranchLab Analysis
Strategy Focus
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Our Business Case Tools Aim to Support You in Your Decision Making Process
Financial Focus
Goal: Identify the economic benefits of automated transaction handling
The Return of Investment should be reached after 1 year(s)
One time fixed cost 18.823,20 €Yearly fixed cost 4.203,51 €Transaction dependant cost (per transaction) 0,0063 €
Cost for counter transaction 1,10 €
Cost for counter transaction 23158,46917Cost for transaction via Self-Service 23158,46917Difference 0
In order to reach the RoI you need 21.066,32transactions per system for RoI - Period.
In order to reach RoI you need 57,72transactions per system per day.
Return of Investment
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Cost Comparison of Account Statement Delivery Via Mail & Self-Service Printing
Financial Focus
Statement Printing – TCO Analysis
Mail Self-Service
Savings:0.053 € per page
Writing off HW (5 years)
Software
Maintenance
Operating Costs
Handling Costs
Handling / Production Costs
Personal Costs
Envelope
Mail
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
The Example of a Light Bulb Underlines the Need to Focus on Total Cost of Ownership
Trends
Challenge: How to keep an eye on all relevant costs?
US $ 14.9725 %
12,000 hours
Long Life Light Bulb
US $ 1.48100 %
1,000 hours
Acquisition costsEnergy consumptionTypical lifetime
Additional costs+ Time/travel costs for
replacement+ Replacement time+ Waste disposal costs
Common Light Bulb
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
ProView Enables the Remote Monitoring And Administration of Self-Service Networks
Service Oriented SW
Increase Customer Service
Efficient Processes
Flexible Deployment
Advantages of ProView
Cost Savings
Problem Management
Monitoring Functions
File Transfer & SW Distribution
Job Automation
Interface to External SMS
Administration
Statistics & Reports Tailored Functions
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Today, the Branch Is An Important But Not the Only Distribution Channel for Postal Services
Trends
Challenge: How to maximize the value out of each customer contact?
Source: Meridien Research
PresentPast
30-40% self-service
20-30% branch service
15-25% consulting
15-25% telephone / TV
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
1:1 Marketing Helps You to Improve Your Customer Focus In All Areas of Business
Added Value Oriented SW
Cross Selling Opportunity
Personalized Communication
CRM enabling with ProSales Marketing
Reduce Perceived Waiting Time
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Business Intelligence Helps to Turn the Massive Data Flow Into Information
Added Value Oriented SW
Sales AnalyticsWhy the decline in sales?
Customer AnalyticsWhich customersare buying less?
Campaign AnalyticsHow can weaddress our
customerseffectively?
Product AnalyticsWhich productsare bought less?
Finance AnalyticsHow is payment
behavior developing?
List Generation
Who are these
customers?
Example of BO Analysis
Business Objects
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Process Optimization Consists of the Corres-pondence to Market Trends & Branch Types
Trends
Rural Offices Mid-Sized Branch Large Outlet Centre Branch
Correspond to Different Branch Types
Reduce Total Cost Of Ownership by concentrating on all cost drivers
Reduce Cost
Maximize the
value out of each
customer contact
through better
information flows
from & towards
the customers
Increase Revenue
To become a
transaction
handler for other
institutions such
as government,
banks, travel
agencies,…
Avoid mistakes in
decision making
through increased
investment security
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
We Identify An Optimized Solution for Each Branch Type & Requirement
Centre Branch
Large Branch
Mid-SizeBranch
RuralOffice
Trend
Range of Services
Basic Limited ExtendedStandard
ProInfo 1000 ProConsult 2000ProPrint 2000
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Nearly 30 Years of Experience Are Our Guarantor for Leading Technology & Quality
Technology Leadership
New family concept
2001
Outdoor touch sensitive 17 “ screen
1994
1975
Inventor of the 1st self-service statement printer
1st info terminal from Nixdorf Computers
1982
ProInfo1000
2003
Graphics oriented, EGA screen with softkeys & function keys
1987 Graphics oriented, 14” toúch sensitive VGA screen
1992
ProInfo: multimedia terminal
1995
Orbiter for in- & outdoor
2000
ProConsult: interactive kiosk family
1997
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Experience
As a Result, Customers from A Variety of Different Industries Trust in Us
No. 1Worldwide
No. 1in Europe
No. 1in Germany
Our Strong Market Position
HSBCDeutsche PostTUICAM
Daimler ChryslerUBSPoste ItalianeDelhaize Group
C & ACrédit AgricoleDresdner BankVolkswagen
Hellenic PostEuropcarMc DonaldsDeutsche Bank
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Experiencemeets Vision
Kiosk_Post.ppt
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PCC Aug. 2004
© Wincor Nixdorf International
Our Cash Solutions Correspond to Market Trends & Focus on Process Optimization
Project Driven Services
Product Related Services
Operational Enterprise Services
Services
ProInfo 1000
ProPrint 1000, 2000 & 2000 LS
ProConsult, 2000, 2000 seated, & 2050
Passbook Up-Date Terminal
HardwareConsulting
Branch Focus
Financial Focus
Product Focus
Product Oriented Software
Surplus Oriented Software
Integration Oriented Software
Process Oriented Software
Service Oriented Software
Software
Summary