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Socio-technical principles of web based participation, against systemic deviations
Paola Di MaioInstitute for Socio Technical SystemsEdinburgh - Bologna Digital Agenda 21/11/2011
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Contents
• About me
• Web based technologies
• Participation/Emergence
• Difference between a Mob and a Crowd
• Problem: Systemic Deviation
• Solution: Operational Transparency
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About me
• 1990-2000 London Based Science and Technology Correspondence
• 2001> System Scientist and Engineer
• Expert project evaluation for EC
• Lecturer, Researcher, Trainer, Inspector
• Member of W3C e-gov WG, EIIF
• 2004>>TSUNAMI HELP BLOG
• 2005>>Resercher
• SOCIO-TECHNICAL COMPLEX SYSTEMS!
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SOCIO TECHNICAL SYSTEMS
People Processes
Technology
Environment
Incose
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PARTICIPATION
• Make comment and suggestions
• but also
• Contribute opinions/data - Make information
• Contribute to decision making/decision flows
• Influence processes
• Be acknowledged
• Paticipate in the economy/get a slice of the pie
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Technologies of participation
• WEB and WEB BASED PLATFORMS
• NETWORK/ SYSTEM CENTRISM
• NEW ORGANISATIONAL MODELS
• OPEN PLATFORMS
• SHARED/THREADED INFORMATION FLOWS
• INFORMATION AGGREGATION
• TAXONOMIES, ONTOLOGIES, CATEGORIZATION
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Technologies of participation
• Openness
• Transparency
• Accountability
• =
• Participation,
• Inclusion
• Quality of Information
• (Democracy?)
Capturing Emergence
Room for contingency
Documented processes
Social-Economic Justice
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DIFFERENCE BETWEEN MOBS AND CROWDS
• MOB is ignorant/not informed about the principles, is based on large numbers of people who make noise, can be easily manipulated by a corrupt system, motivated and justified by gain and economic interest
• CROWD is informed, operates independently, exercises libero arbitrio, does not serve the corrupt system but operates to promote and guarantee principles of social justice, equality
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EXAMPLE
• Barcamps: key rules are
• no fixed agenda, or flexible/open (capture emergence)
• open wiki pages for participants to sign themselves up and enter their topics
• the role of the organiser is to make sure that everyone gets a chance to present/talk and coordinate the timing of the sessions accordingly, make sure everyone has access to resources
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SYSTEMIC DEVIATION
• Poor decision making
• Incompentent administration
• Waste of public funding because of poor decision making
• Consequences: decline, ineffective decisions, nobody is responsible for operational mistakes
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• A *barcamp* (digital agenda campl,crisicamp, etc) is organised but there is no wiki page for participants to sign up
• Agenda is decided a priori, from the top/unknown hierarchy
• The agenda serves political and economic interests (access to EU funding, economic and business alliances with all the political /power implications)
• There is not documentation of the processes and outcomes
• People are paid/sponsored to attend by organisers
• Participants lists are not published!!
• Mobs are faux crowds (people hired to make number and to pretend they act as majorities)
EXAMPLE OF SYSTEMIC DEVIATION
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Gatekeeper/technology
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OPERATIONAL TRANSPARENCY
• Use Open technologies to document transparently decision flows using web based technologies and good practices
• Stick to the principles and good practices of openness!
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CONCLUSION• New technologies and open processes remove the barriers to participation
• The adoption of new technologies and open processes must be documented and monitored, otherwise can be used to serve deviated purposes
• Corsi di formazione per operatori di settore
• paola.dimaio [gmail]