Download - Six Sigma (Sipoc)
Aravali Institute of Management, Jodhpur
Six-Sigma & Advance Quality ManagementA Presentation on
“SIPOC Diagram”
Presented by: Group No. (2)Ritika JainShilpa JangidShiv P. KankaniVarun KumarVikas Maheshwari
April 8, 2023 SIPOC Diagram 2
SIPOC Diagram: Introduction
SIPOC is a high level map of a process to view how a company goes about satisfying a particular customer requirement in the overall supply chain
SIPOC stands for: Supplier-Input-Process-Output-Customer
Visually communicates the scope of a project
April 8, 2023 SIPOC Diagram 3
SIPOC Diagram: Application
A SIPOC diagram is usually applied during the data collection of a project or at the ‘Define’ stage of DMAIC in a Six Sigma programme
However, its impact is utilized throughout the project life cycle
April 8, 2023 SIPOC Diagram 4
How can SIPOC be used?
SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope
SIPOC helps in verifying that inputs match outputs of upstream processes outputs match inputs of downstream
processes
April 8, 2023 SIPOC Diagram 5
Steps to Complete SIPOC diagram
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Step 1: Begin with the high-level process map
Suppliers Inputs Process Outputs Customers
Step 1
Step 2
Step 3
Step 4
April 8, 2023 SIPOC Diagram 7
Step 2: List all of the outputs from the process
Suppliers Inputs Process Outputs Customers
Step 1
Step 2
Step 3
Step 4
ExamplesServicesProductsReportsMetricsRaw data
April 8, 2023 SIPOC Diagram 8
Step 3: Identify the customers receiving the outputs
Suppliers Inputs Process Outputs Customers
ExamplesServicesProductsReportsMetricsRaw data
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
Step 1
Step 2
Step 3
Step 4
April 8, 2023 SIPOC Diagram 9
Step 4: List all of the inputs into the process
Suppliers Inputs Process Outputs Customers
ExamplesServicesProductsReportsMetricsRaw data
Step 1
Step 2
Step 3
Step 4
ExamplesDataPartsApplicationRaw materials
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
April 8, 2023 SIPOC Diagram 10
Step 5: Identify the suppliers of the process inputs
Suppliers Inputs Process Outputs Customers
Step 1
Step 2
Step 3
Step 4
ExamplesDataPartsApplicationRaw materials
ExamplesServicesProductsReportsMetricsRaw data
ExamplesInternalExternalVendorsProducersManagementUpstream Process
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
April 8, 2023 SIPOC Diagram 11
SIPOC Diagram: Example (1)
Mowing the Lawn
Suppliers Inputs Process Outputs Customers
April 8, 2023 SIPOC Diagram 12
Suppliers Inputs Process Outputs Customers
Clean-up &
Removal
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
Example (1): Mowing the Lawn
Step 1: Begin with the high-level process map
April 8, 2023 SIPOC Diagram 13
Suppliers Inputs Process Outputs Customers
• Debris from lawn
Clean-up &
Removal
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Happy customer
Step 2: List all of the outputs from the process
Example (1): Mowing the Lawn
April 8, 2023 SIPOC Diagram 14
Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
• Debris from lawn
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
Step 3: Identify the customers receiving the outputs
Example (1): Mowing the Lawn
April 8, 2023 SIPOC Diagram 15
Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
• Debris from lawn
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
• Yard waste bags
• Lawn-mower
• Trimmer
• Gasoline
• Rake & broom
• Long lawn
Step 4: List all of the inputs into the process
Example (1): Mowing the Lawn
April 8, 2023 SIPOC Diagram 16
Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
• Debris from lawnPrepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
• Yard waste bags
• Lawn-mower
• Trimmer
• Gasoline
• Rake & broom
• Long lawn
• Home Depot
• Chevron
• Homeowner
Example (1): Mowing the Lawn
Step 5: Identify the suppliers of the process inputs
April 8, 2023 SIPOC Diagram 17
SIPOC Diagram: Example (2)
Automobile Manufacturing Process:
• Metal Fabricators
• Component Suppliers
• Stamped Parts
• Parts & Subassemblies
Suppliers Inputs Process Outputs Customers• Finished Automobiles
• DealersBody Fabrication
Painting
Assembly
April 8, 2023 SIPOC Diagram 18
SIPOC Diagram: Example (3)
For a company that leases equipment
Suppliers Inputs Process Outputs Customers• Lease agreement
• Credit Agency
• Engineering department
• Credit Report
• Lease Schedule
• Equipment
• EquipmentCustomer credit review
Equipment validation
Preparation of document
Funding approved
April 8, 2023 SIPOC Diagram 19
SIPOC Diagram: Example (4)
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SIPOC Diagram: Example (5)
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SIPOC Diagram: Example (6)
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