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T
OLDER VS YOUNGERWORKFORCE : ISSUES
AND PROBLEMS
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T
HOW TO MAKE GENERATIONS
X,Y AND ZOOMERS HAPPYAND PRODUCTIVE AT WORK
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OBJECTIVES
Show th !"#!$t!%& o' %$(!t)o$!*")#(&)t+ )$ th wo(-*!.
I"$t)'+ th )/-!.t& o' %$(!t)o$!*
")0($.& L!($ th .h!(!.t()&t).& o' ")0($t
%$(!t)o$& !$" how to !"!-t to !$"*#(!% th/
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INTRODUCTIONTo"!+ th( !( th( "o/)$!$t
%$(!t)o$& )$ th wo(-*!. th!t!( .h!$%)$% th w!+ t!/
//1(& )$t(!.t w)th !.h oth( ,.o//2$).!t w)th !.h oth( !$"how *!"(& *!" th)( t!/&3 Th1)%%&t )$42$. o$ th wo(-*!.
!tt)t2"& ")0($.& !/o$% th
%$(!t)o$& )& 1!&" o$
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Why We Need to Understand the Generations
I3 I$.(!&)$% t.h$o*o%+ )& .h!$%)$% th w!+ w!** wo( !$" th )/-!.t o' t.h$o*o%+ h!&.!2&" ")0($t *#*& o' !"!-t!t)o$ 1!&"
o$ *#*& o' t.h$o*o%)&II3 Th )$.(!&)$% -!. o' wo( 4ow )& .!2&)$%
t!/& to h!# wo( to%th( 1tt( !$"")0($t %$(!t)o$& h!# ")0($t
!--(o!.h& to %tt)$% wo( "o$
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Why We Need to Understand the Generations
)))3 Th /o( th!t w 2$"(&t!$" !.h oth( , (&-.t!.h oth( !$" 'o.2& o$ th &t($%th& o' !.h o' th%$(!t)o$& w .!$ )$.(!& .o**!1o(!t)o$
)#3 A& o(%!$)5!t)o$& wo( to &t!+ .o/-t)t)# th( )&h)%h( $" 'o( &-"+ )$$o#!t)o$ , wh$ w h!($&&th 2$)62 .(!t)# &)**& o' .o/1)$" %$(!t)o$!*-(&-.t)#& w )$.(!& o2( o(%!$)5!t)o$& !1)*)t+ to
)$$o#!t
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Generation Values
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Generation Values
Traditionalists(1922-1945)
• Respect elders
• Loyalty to employer
• Seniority and line of command
• Tas oriented
• Don!t s"o# emotions
• $ard #or-la%or
•La# and order
• &ommand and controlleaders"ip
('ents :orld ar ** and t"e+reat Depression)
,a%y ,oomers(194-194)•
Re%ellious• Tau."t to follo# traditionalists• ,elieed t"ey "ad to #or "ard• Displace/do#nsi0ed/restructure
s• rocess and structure oriented•
Tae more riss ie de%ts• Learned t"eir 3o% t"rou." time• $ard #or and stress• Directorial leaders"ip('ents: T / $ealt" /&iil Ri."ts)
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Generation Values
+eneration (195-1967)
• &reatie and ris taers
• 8amily-tae time for family• &"an.ed 3o%s at least -5 times
in t"eir #orin. life
• $ae %een do#nsi0ed and ri."tsi0ed
• ant adenture and lessstructure
• ants t"e pers
• Do not necessarily follo#"ierarc"y
• *nclusie leaders"ip
('ents: *ncluded T)
+eneration ;(1969-2models seniority• &olla%oratie and s"ared
leaders"ip('ents:T tal s"o#s/;ou Tu%e/*
Tunes)
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Perspeti!es
It )& )/-o(t!$t wh$ 2$"(&t!$")$% th %$(!t)o$& th!tw 2$"(&t!$" th ")0($t -(&-.t)#&
Wh$ w t!* !1o2t th %$(!t)o$& w !( $ot -2tt)$%-o-* )$to 1o7&
U&)$% "/o%(!-h). "!t! !$" .2*t2(!* !tt)t2"& to h*- 2&1tt( 2$"(&t!$" ")0($t %$(!t)o$!* #)w-o)$t&
Wh$ w 2$"(&t!$" th -(&-.t)#& o' !.h th%$(!t)o$& !$" 8how th+ & th wo(*"9w .!$ %t !*o$%1tt(, wo( /o( .o**!1o(!t)#*+ !$" 1 h!--)( !t wo(
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Perspeti!es
It )& )/-o(t!$t wh$ 2$"(&t!$")$% th %$(!t)o$& th!tw 2$"(&t!$" th ")0($t -(&-.t)#&
Wh$ w t!* !1o2t th %$(!t)o$& w !( $ot -2tt)$%-o-* )$to 1o7&
U&)$% "/o%(!-h). "!t! !$" .2*t2(!* !tt)t2"& to h*- 2&1tt( 2$"(&t!$" ")0($t %$(!t)o$!* #)w-o)$t&
Wh$ w 2$"(&t!$" th -(&-.t)#& o' !.h th%$(!t)o$& !$" 8how th+ & th wo(*"9w .!$ %t !*o$%1tt(, wo( /o( .o**!1o(!t)#*+ !$" 1 h!--)( !t wo(
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The Positi!e "ttri#utes o$ the Di$$erent
GenerationsZoo/(& B!1+ Boo/(&;
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The Positi!e "ttri#utes o$ the Di$$erent
GenerationsZoo/(& B!1+ Boo/(&;
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The Positi!e "ttri#utes o$ the Di$$erent
GenerationsG$ X
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The Positi!e "ttri#utes o$ the Di$$erent
GenerationsG$ Y
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Co%%uniatin& With The Generations
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Co%%uniatin& With 'oo%ers
3 P('( '!. to '!.
?3 Co$&)"( th)( 7-()$.
@3 S-! w)th (&-.t3 Fo.2& o$ '2t2( !$" th 1$t& to th/
3 Th+ -('( to 1 -(-!(" #(&2& to*"th)$%& !t th *!&t /)$2t
3 M!+ $" h*- w)th t.h$o*o%+
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Co%%uniatin& With Gen (
3 Th+ "o$t h!# !& h)%h ! $" 'o( '!. to'!. o( -ho$ )$ '!.t th+ & th)& .!$w!&t t)/3
?3 Th+ !( !&&(t)# !$" ")(.t !$" '!&t
@3 Th+ .o//2$).!t '(o/ !$+wh( !$" 2&
th)( t.h$o*o%+ to )$.(!& 1!*!$.
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Co%%uniatin& With Gen )
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I%pro!e the Per$or%ane o$ your
*ulti&enerational Tea% *e%#ers
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS>3 R&-.t
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS>3 R&-.tM2&t (&-.t -o-* o*"( th!$ 2&3E#$tho2%h $ot!%( w)th th/ &ho2*" %)# th/ ! .h!$. to 7-*!)$3Do $ot 2& h)%h to$ w)th *"&t -o-* w &ho2*" %)#
o-)$)o$ !$" &h!( o2( $ow*"% )' $ot !%( w)th th/3
O*"( -o-* !*&o /2&t %)# (&-.t to +o2$% -o-* !two(-*!. &o/t)/& th+ !*&o (!.t $ot -o*)t*+ to+o2$% -o-* )' $" &o/ h*- o( %2)" '(o/ th/3
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS?3 I$t%()t+
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS?3 I$t%()t+B!1+ 1oo/(& %oo" #!*2 !( -2$.t2!* $ot *!t to .o/)$%!t th wo(-*!.3 D2()$% /t)$% !*&o th+ !*&o -2$.t2!*3Co/-!( to +o2$%( -o-* th+ !*&o *!t $ot -2$.t2!*3 It/!" o*"( -o-* $ot h!--+ w)th th &)t2!t)o$3
Oth( th!$ th!t !*&o )' ('( to !tt$"!$. o*"( -o-*#$ tho2%h &). &t)** .o/& to wo( .o/-!( to +o2$%-o-* !*w!+& t!)$% /").!* *!#3 Co/-!( to !%+o2$% -o-* o't$ t!)$% /").!* *!#& $ot o*" -o-*3
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS@3 R&)&t!$. to .h!$%
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OLDER VS YOUNGER WORKFORCE :
ISSUES AND PROBLEMS@3 R&)&t!$. to .h!$%O*"( -o-* ").2*t to !"!-t !$" (&)&t!$.to .h!$%&3 A*w!+& th)$ th)( #!*2 !$"
7-()$. 1tt( th!$ to !"o-t $wt.h$o*o%+3 E7!/-* )$ th wo(-*!. th+!*w!+& -('( to -()$t)$% ! *ot o' -!-( to"o)$% (o2t)$ o13 R!th( th!$ 2& t.h$o*o%+to /! th)$% !&)( w)tho2t 2& t(!")t)o$!*/tho"3
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