ShoreTelBrilliantly simple business communication
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© 2010 ShoreTel, Inc. All rights reserved worldwide.
Company information
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FoundedSuperior technology designed from a clean sheet of paper in 1996
HeadquartersSunnyvale, California with offices in Austin, Texas, UK, Germany, Spain, Australia, Singapore and Hong Kong
CustomersMore than 13,000 globally
DistributionSold through resellers and distributors worldwide
OwnershipPublic, listed on NASDAQ (“SHOR”) No debt, positive cash flow
© 2010 ShoreTel, Inc. All rights reserved worldwide.
A global reputation for excellence
• Customers in 35 countries
• Winner of many industry awards for customer satisfaction and product innovation
• Best overall VoIP provider by Nemertes Research for the last seven years in a row
• More than one million licensed users to date
• Great collaboration with world leaders: IBM, AT&T, Verizon, Telstra, Qwest and the list goes on
• 48 percent annual compound growth, positive cash flow
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© 2010 ShoreTel, Inc. All rights reserved worldwide.
Simple, effective philosophy
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Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS
Making innovation truly workPURPOSE-BUILT FOR THE POWER OF IP
A brilliantly simple approach to everythingCOMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS
© 2010 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
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Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
© 2010 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
© 2010 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
Integrating voice, video, and data across any device to
streamline collaboration and enhance productivity
© 2010 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
Integrating voice, video, data across any device to
streamline collaboration and enhance productivity
Combining flexible yet sophisticated multimedia
contact center capabilities to empower agents anywhere
© 2010 ShoreTel, Inc. All rights reserved worldwide.
IP Phone System
One brilliantly simple solution for the way you work
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Business Communication SolutionAll-in-One
Contact CenterUnified
Communications
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Powerful capabilities easily unleashed
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Intuitive to use/manageRaises productivityFrees up IT resources
Purpose-built for IPHighly versatile & reliableIdeal for business agility
© 2010 ShoreTel, Inc. All rights reserved worldwide.
When business communication is brilliantly simple
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Experience Free-Done: the freedom to get things done
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The rewards of ease-ability
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EASY TODEPLOY
EASY TO
LEARN
EASY TOUSE
EASY TOMANAGE
EASY TOSCALE
© 2010 ShoreTel, Inc. All rights reserved worldwide.
And brilliantly simple has a unique architecture
• Built from the ground up for IP, not through acquisition like our competitors
• Distributed architecture delivers high reliability and lowest total cost of ownership
• A single image architecture is unique, allows businesses to be served by a single communication system unifying the enterprise
• Easily managed from anywhere with ShoreTel Director: an intuitive browser-based interface that unifies everything
• Applications are distributed and can run from anywhere in the system
© 2010 ShoreTel, Inc. All rights reserved worldwide. 14
Designed for maximum availability
• Provides 99.999 percent (five-nines) availability for mission critical communications
• Reliability is inherently built into the system using solid state switching technology
• In the event of a WAN failure, switches continue to work independently
• In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network
© 2010 ShoreTel, Inc. All rights reserved worldwide.
And it is an open platform for business agility
Works seamlessly in any business environment, integrating:
• Enterprise applications such as Microsoft Dynamics CRM, Salesforce.com and NetSuite
• Custom-built applications via the platform’s open application programming interface (API)
• Third-party phones
• Even other UC/UM platforms, such asIBM Lotus Sametime, Microsoft OCS, and others
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© 2010 ShoreTel, Inc. All rights reserved worldwide.
It’s not just about savings: it’s also about the gains
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Greatcustomer experience
Impactfulcommunication
Dynamiccollaboration
Productiveworkforce
Lowpurchase cost
Lowdeployment cost
Lowoperating cost
Lowgrowth cost
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group
A close look at TCO with ShoreTel
TCO comparison ofmajor UC system vendors
(pre-tax)
10 year analysis based on VoiceCon standard large enterprise configuration:
1,500 users across 3 sites
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0
5
10
15
20
25
30
$M
17
AvayaMitel CiscoMicrosoftShoreTel
Implementation and training
Capital cost for network upgrade
Capital cost for telephony system
TDM
$15.01$14.20
$19.60$19.17
$6.72
$26.37
Long distance charges
Network costs
Electricity consumption
System management, MACs, downtime
Support services
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel UC Platform – Software
Distributed call control software
• Single, unified system – management ease
• Reliable, stand-alone services in all locations
• N+1 redundancy built into architecture
Rich software applications
• Unified messaging and auto-attendant
• Contact Center and IVR
• IM, audio, desktop video, Web conferencing
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelUser Applications
ShoreTelSystem Management
ShoreTelOpen Integration
ShoreTelServices
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel UC Platform – Hardware
Highly reliable voice switches
• Flash memory—the only moving part is the fan
• Modular design that’s easy to scale
• Call control, messaging, auto-attendant
• Flexible modules selected by capacity
Secure, WAN access appliances
• VPN Concentrator
• SIP Session Border Controller
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel IP Phones
IP Phones
• The latest ergonomic designs
• Superior sound quality
• Models for all user needs and types
• Preconfigured for ShoreTel UC
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel User Applications
ShoreTel Communicator
• Single application for all users: workers, operators, assistants, road-warriors, and contact center
• Communication managed easily& intuitively
• Quickly find and dial contacts
• Dial numbers from applications or web pages
• Move effortlessly between voice, video & IM
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel System Management
ShoreTel Director
• Entire IP phone system managed from a single, browser-based interface
• Intuitive administration
• Requires minimal training
• Needs fewer IT resources
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Managed Solution
Turnkey Unified Communications Managed Service
• Per-seat monthly subscription service for full IP telephony
• No capital outlay
• Supports changing business conditions
• Obsolescence protection
• Out-tasking that keeps you in control
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Open Integration
Open Integration
• Enterprise applications seamlessly integrate into the system
• Out-of-the-box implementation
• User productivity & efficiency greatly enhanced
• Open API for custom integrations
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide. 25
ShoreTel Services
Service, Support and Training
• World-class commitment to excellence
• Highest customer satisfaction levels
• Sets the industry standard
• Global 24/7 support
ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Customer satisfaction is our mission
Strict Rules for Serious Results 4-point scale
Conducted by third party
Fiscal Year
Ran
kin
g
World Class
90.7
390
.73
91.9
491
.94
92.0
792
.07
92.9
592
.95
90.3
290
.32
94.4
294
.42
91.4
391
.43
93.0
193
.01
93.5
893
.58
94.6
194
.61
93.8
693
.86
92.5
292
.52
93.1
793
.17
All results included
Everyone is measured — partners and employees alike
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Number 1 for 7 years running – Nemertes Research
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2
2.5
3
3.5
4
4.5
ShoreTel Cisco Microsoft Siemens AT&T Avaya NEC 3Com Verizon Alcatel Lucent
Mitel
4.22
3.90 3.86 3.853.77 3.73 3.75 3.70 3.69 3.64
3.43
ShoreTel
IP Telephony: All Vendors, Overall Scores
Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Fall 2010
© 2010 ShoreTel, Inc. All rights reserved worldwide.
COMPETITORS
HARDWARE + Switch-based – Server-based (disk drives)
Making innovation work for you
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SOFTWARE + Distributed – Centralized
MANAGEMENT + Single, intuitive Web-based interface – Disparate systems
END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features
across locations
REDUNDANCY + N+1 – 2N, duplicate systems
SCALABILITY + Modular – Forklift upgrades
SERVER DEPENDENCY + Low – High
EASE OF USE + Brilliantly simple – Unintuitive and complex
TOTAL COST OF OWNERSHIP + Low – High
© 2010 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel’s brilliantly simple solution
• Garnering the highest customer satisfaction ratings in the industry
• Purpose-built for IP—unlike the complex, resource-heavy alternatives on the market
• An all-in-one IP phone system with built-in UC and contact center capabilities
• A rare combination of low purchase cost and unparalleled low ongoing costs for the lowest TCO in the industry
• A unique distributed architecture that’s easy to deploy, manage and scale
• Easy to learn and use for your employees to exploit the full power of IP communication and collaboration to maximize productivity
• World class customer support and training