from manager to leader
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management vs leadership
• managers • manage tasks • plan • organize • coordinate
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• leaders • lead people • set vision • communicate • motivate
30 years of productivity gains
• automated factory • data management • communications
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the next great lever
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so how are we doing at developing leaders?
• Development Dimensions International • Global Leadership Forecast
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the importance of leadership
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critical skills
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how are we doing?
• 50% of leaders are ineffective in critical skills
• 38% of companies have high quality leadership
• 18% of companies have strong bench strength
• 31% have effective leadership selection
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conclusion
• either we’re not doing enough training and/or the training we are doing isn’t working
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seven key skills to turn you from a manager into a
leader
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skill one - getting results
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getting results - plan
• you need a written plan
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getting results - organize • you need to make sure your team’s
work is organized
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getting results - staff
• you need to make sure you have the right people on board
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getting results - direct
• you need to provide the right amount and type of direction
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getting results - control
• you’ll need some feedback mechanism to make sure the work is done properly
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skill two - metrics
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metrics – quality, cost, speed
• you should be measuring quality, cost and speed
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metrics - activities
• activity are the things you do
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metrics - outcomes
• outcome metrics are the results of what you do
• customer reactions
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metrics - causality
• look for a causal relationship between what you do and the customer result
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skill three- materiality
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materiality – look at metrics
• if something does not have a material affect on your metrics, don’t spend any time on it.
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materiality – 80/20 rule
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materiality – gemo
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• good enough, move on
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skill four - hiring
hiring – job design
• figure out what metrics the person will be responsible for
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hiring -attitude
• hire for attitude train for skills
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hiring - resume
• results, initiative, drive
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hiring- interview
• listen to the stories they tell
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skill five - delegation
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delegation – your job
• your job is to get things done through other people, not by yourself
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delegation - micromanagement
• never, ever manage the immaterial or do your employee’s job
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delegation - abdication
• don’t just set out the objectives and ignore the person
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delegation - mbwa
• management by walking around
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skill six - listening
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listening – do it a lot
• you have two ears and one mouth, use them in that proportion
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listening - questions
• ask questions
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listening - think
• take time to consider the response
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skill seven - emotional intelligence
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emotional intelligence
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emotional intelligence
• creating meaning in life requires strong relationships and doing so requires emotional intelligence.
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emotional intelligence
• address the world in a positive manner • avoid negative • expressions • sounds • attitudes • statements • criticism
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why these seven skills?
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employees need:
• to be successful – results • to have clear measures – metrics • to matter - materiality • to be part of a team – hiring • to be responsible – delegation • to be heard – listening • to be supported – emotional intelligence
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the final word
to be a leader you need to make an emotional connection
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