Rohde & Schwarz India Service brochure 1
SERVICE THAT ADDS VALUEROHDE & SCHWARZ INDIAReliable, Precise and Secure
Rohde & Schwarz India Service brochure 32 Rohde & Schwarz India Service brochure
ROHDE & SCHWARZ – A LEADING GLOBAL BRANDRohde & Schwarz develops, produces and markets a wide range of electronic capital goods for industry,infrastructure operators and government customers.
The independent group is among the technology and market leaders in all of its business fields, includingwireless communications and RF test and measurement, broadcast and media, air traffic control and militaryradiocommunications, cybersecurity and network
A worldwide service and support network safeguards customer investments.
OUR BUSINESS FIELDS
TEST AND MEASUREMENT
BROADCAST AND MEDIA
AEROSPACE | DEFENSE | SECURITY
CYBERSECURITY AND NETWORKS
SERVICE
A STRONG, ESTABLISHED PRESENCE IN INDIAIn India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) - a 100 % owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany. RSINDIA has a strong presence in multiple locations across India
Head office - New DelhiBranch offices - Bengaluru, Hyderabad, MumbaiField presence - Ahmedabad, Chennai, PuneA strong network of channel partners - situated at key industrial locations we serve across the country
Our emphasis is to provide outstanding sales, service and support to our customers.
India
New Delhi
Ahmedabad
Hyderabad
ChennaiBengaluru
Mumbai
Pune
A WORLD-CLASS, AUTHORIZED SERVICE AND ACCREDITED CALIBRATION CENTERRSINDIA has a full-fledged service center equipped with the latest ATE based calibration systems to comprehensively service Rohde & Schwarz wide range of test equipment.
Our extensively trained and well resourced support teams allow us to provide high quality local service with fast turnaround.
ISO 9001:2015 Certified Facility ► For the supply of Rohde & Schwarz spare parts
► Repair and calibration
ISO 17025:2017 ► NABL Accreditation
First line service center authorized by Rohde & Schwarz GmbH & Co. KG
► Quick turnaround time ► Low return rate for repaired instruments
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NEW DELHI HEADQUARTERS – INDUSTRY EXPERTISE IN ENGINEERINGSERVICES AND PROJECT MANAGEMENT
At our headquarters in New Delhi, we have a modern integration centre spread over 2000 sq. ft. Our team of technical experts undertake project work in EMC, radio communication, radio monitoring, broadcast, RF and TRM-ATE.
►We offer optimised solution for customer requirements, project design review, customised software routines as per DUT characterisation, factory and site acceptance test, installation and commissioning.
►We undertake end- to-end turnkey projects including concept design, site surveys, site specific layouts and field trials.
A VALUABLE PARTNER WITH A PROVEN TRACK RECORD AND EXPERTISE IN THE INDUSTRYRSINDIA is a financially stable company rated by CRISIL as SME 1 since 2015 . This rating is the highest in its category.
Equipped with the latest calibration systems and staffed with an extensively trained and well resourced service support team, we deliver high quality local service, with fast turnaround to meet our customer’s needs and guarantee satisfaction.
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>2,000instruments serviced in one year
>6,000spare parts in inventory
5 DAYS turnaround for 85% of all jobs and 95% of calibration jobs
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OUR UNIQUE VALUE TO CUSTOMERS
Local and personalized contractsMaintenance contract, rate contract, service level agreements are locally generated and personalized for you.
Best customer experienceWe fully support our customers through comprehensive engineers report, free technical advice, priority response to emergencies and ensured complete device performance.
Best practices awardRSINDIA received the Frost & Sullivan best practices award in 2018 (Indian T&M company of the year) and 2019 (Indian T&M outstanding service support company of the year).
Customized and flexible service arrangementsFlexible arrangements are available such as weekend calibration, limited calibration, instrument cleaning.
Uncompromising qualityA consistent, high standard is maintained globally across Rohde & Schwarz (ATE based calibration) to assure you of uncompromising quality - always.
Long term dependabilityWe continuously invest in technology, local infrastructure and people. This positions us as a dependable partner for the long term.
INDIAN TEST & MEASUREMENT OUTSTANDING SERVICE SUPPORT
COMPANY OF THE YEAR AWARD
2019
6 .AUTOMATED .CALIBRATION
SYSTEMSto restore serviced equipment to perfect condition
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OUR RANGE OF SERVICES CONTRACTS & AGREEMENTS
Service Options► Repair and/or Calibration contract sold by
Sales at the point of new equipment sale
Comprehensive Service Contracts (AMC)► Similar to a service option but sold
by service after standard warranty or contract expires
► Fixed price long period break down maintenance
► Fast turnaround with reduced ownership cost
► Best customer experience
Service-level Agreements► Custom tailored agreement ensuring
maximum system availability and cost transparency
LAB SERVICES
Accredited Calibration► ISO / IEC 17025:2017
Manufacturer Calibration
Time And Material Repair► Spare part and labor services
Expedited Service► Standard, within 2 days and weekend
expedite services available
Option Upgrades
Spare Part Sale
ONSITE SERVICES
Onsite Calibration► Limited onsite repair services also
offered
Onsite Option Upgrades► Onsite service available along with
onsite calibration
SERVICE AND CALIBRATION PACKAGES
LONG TERM ADVANTAGES - R&S®SERVICE CONTRACTSBenefits
Low, predictable costs Cost effective in the long run.
Reliable and dependable Anytime your instrument comes for repair or calibration, we check if it needs modifications or updates and bring them up to date. This is a service which only the manufacturer can offer.
Transparent and flexible The R&S®Service Contracts make it easy for you to budget by giving you absolute price stability for the term of the agreement.
Contracts Repair coverage Calibration coverage Repair and calibration coverage
Packages R1-R5 C2-C5 RC1-RC5
Repairs ● ●
Calibration needed during repair ● ● ●
Scheduled calibration in line with Rohde & Schwarz guidelines and ISO/IEC17025
● ●
Calibration as required due to technical upgrade ● ●
Calibration adjustments for optimum reliable performance ● ● ●
Firmware updates ● ● ●
Preventative maintenance and service modifications ● ● ●
Service Contract Intervals
YEAR 1
R1
YEAR 2 YEAR 3 YEAR 4 YEAR 5
RC1
R2
RC2
RC3
RC4
RC5
R4R3 R5
Not AvailableC1
C2
C3
C4
C5
R1 - R5
1
1
1
1
1
1
1
1
1
2
3
4
5
3
3
3
4
43
43 5
2
2
2
2
2
2
2
# Calibration Repair Coverage Calibration & Repair Coverage Calibration Coverage
* The number of calibration intervals depends on the Rohde & Schwarz recommended calibration period unique to each product group
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PRECISION GUARANTEED BY THE UCS► Universal Calibration System, UCS, is a
Rohde & Schwarz proprietary ATE system► Standardized automated routines► Manufacturer expertise► Built in correction and adjustment► Serviced equipment will be returned to
perfect condition► Unattended automated completion
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Added value of a Rohde & Schwarz manufacturer calibration
ACCURACY GUARANTEED THROUGH AUTOMATIC ADJUSTMENTS
During a Rohde & Schwarz calibration, your instruments are checked for deviations and automatically adjusted to restore them to their optimal performance. We not only make adjustments when values fall outside the tolerance range - we also optimize deviating values even when they fall within the acceptable tolerance range.
Our ISO compliant calibrations help to minimize:► measurement errors► scrap rates during production
Data sheet tolerances
Adjustment threshold
Adjustment threshold
Data sheet tolerances
Adjustment during Rohde & Schwarz manufacturer calibration
Aging effects
Optimum
Measurement uncertainty Out of tolerance Adjustment required Measured value after adjustment
Recommended calibration interval
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ROHDE & SCHWARZ INDIA PVT LTDHead Office New DelhiA-27, Mohan Co Operative Industrial Estate,
Mathura Road,
New Delhi 110044
Tel.: +91 11 4253 5400
Fax: +91 11 4253 5433
Email: sales.rsindia@rohde schwarz.com
Website: www.rohde schwarz.com/in
Branch office Hyderabad301,302 & 303, 3rd floor,
Babu khan Millennium Center
6-3 1099/1100, Somajiguda
Hyderabad 500082
Telangana
Tel.: +91 40 4000 3200
Fax: +91 40 4000 3222
Branch office Mumbai709, Wall Street, Chakala
Andheri Kurla Road, Andheri East
Mumbai - 400 093, Maharashtra
Tel.: +91 22 6287 1717
Fax: +91 22 6287 1777
CENTRAL REPAIR & CALIBRATIONLABORATORY (CRCL)Branch office BengaluruTower D, 1st Floor, RMZ Infinity
3, Opp. Gopalam Signature Mall
Old Madras Road
Bengaluru 560 016
Karnataka
Tel.: +91 80 4178 0400
Fax: +91 80 4178 0444
Toll Free No: 1800 102 9425
Email: services.rsindia@rohde schwarz.com
Service you can rely on► Global accreditation► Local and personalized► Customised and flexible► Uncompromising quality► Long term dependability