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Service SupplyService SupplyManagementManagement
Presented ByPresented By
Abhishek TripathiAbhishek [email protected]
Contact : 7827398207Contact : 7827398207
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Service SupplyService SupplyManagementManagement
What is Service.What is Service.
What is Service Supply.What is Service Supply.
What is Service Supply Management.What is Service Supply Management.
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What Is ServiceWhat Is Service
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What is Service SupplyWhat is Service Supply
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What is Service Supply What is Service Supply Management ?Management ?
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Service Supply ProcessService Supply Process
Institution
Counselor
Students
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Supply Chain ManagementSupply Chain Management
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Investment StrategyInvestment Strategy
ReturnReturn RiskRisk Performance RequirementsPerformance Requirements InvestmentInvestment
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Total Cost of OwnershipTotal Cost of Ownership
CategoriesCategories Research & planningResearch & planning HostelHostel Counseling Counseling Deal through web., Study material etc.Deal through web., Study material etc. FacultyFaculty AssetsAssets Services like library, canteenServices like library, canteen ProcessesProcesses Web AdvertisementsWeb Advertisements Journal, magazine publishingJournal, magazine publishing Maintenance of building, ClassMaintenance of building, Class Other,. Electricity etc.Other,. Electricity etc.
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Customer’s Supply Chain TeamCustomer’s Supply Chain Team
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Organizational Design vs. Organizational Design vs. Performance HierarchiesPerformance Hierarchies
V P M arke ting V P M an ufac tu r ing
P lan n ing G roup
O pe ra to r
C a ll C en te r
O rde r E n try
C u sto m e r S e rv ice
In ve n to ry P lan n ing
M an ufac tu r ing P lan n ing
B uyer
P rocu re m e nt
S u pp ly M a na ge m e nt
T ran sp or ta tion
F o rk li f t O pe ra to r
D C 1
W are ho us ing
D istr ib u tion
V P Lo g is tics V P A dm in istra tion
P re sid e n t & C E O
B o ard o f D ire cto rs
S ha reh o lde rs
Management Planning
Supervisor Operator
Performance @ StoresSuppliers’
Performance Indicators
Taken from CELSE presentation
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Service Supply HierarchyService Supply Hierarchy
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Resources InvolvedResources Involved
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Quantify Associated Quantify Associated Outputs… Outputs…
Taken from CELSE presentation
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Where to start? Where to start? Where to end?Where to end?
Elapsed Time in Hours
Taken from CELSE presentation
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3D View - Performance 3D View - Performance MeasurementsMeasurements
Hiera
rchy
Perspective
SatisfactionQualityVelocity
ProductivityCost
IndividualActionTeam
ProjectOrganization
CustomerSupplier
EmployeeStockholderGovernmentCommunity
Type of Measurement
Taken from CELSE presentation
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Cause and Effect AnalysisCause and Effect Analysis
Taken from Anand Subramaniam presentation
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Questions…?Questions…?