Download - Service quality at Mudra communication
![Page 1: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/1.jpg)
Service quality
![Page 2: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/2.jpg)
Services
Advertising
Media Planning & Buying
Digital & New Media
Data-driven Marketing
Health & Lifestyle
OOH
Retail Design and Visual
Merchandising
Navigation Solutions
Experiential Marketing
Trade Marketing
Youth Marketing
Localisation Pre-Media Services
Content Creation
Strategy and Design
Consultancy
![Page 3: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/3.jpg)
Service quality dimensions• Assurance
– Website – Network – Clients – Acquisition by Omnicom
• Reliability– Timely delivery of work– Innovation and creativity– Quality of work
![Page 4: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/4.jpg)
Service quality dimensions• Tangibility
– Equipment used for MR or advertisement– Friendly working place
• Empathy– Work closely with clients– Have at heart to make tangible the wish of
their clients– Personalized services
• Responsiveness– Timely delivery– Attention to customers
![Page 5: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/5.jpg)
Awards
![Page 6: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/6.jpg)
![Page 7: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/7.jpg)
2nd advertisement agency in India.
Awards
![Page 8: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/8.jpg)
![Page 9: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/9.jpg)
2011
India's most awarded agency network at Cannes, Spikes
and Abbys among others.
Awards
![Page 10: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/10.jpg)
![Page 11: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/11.jpg)
2012
Adfest (Asia Pacific Advertising Festival) Awards,
maximum number of awards including 3 Silvers and 6
Bronzes.
Awards
![Page 12: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/12.jpg)
![Page 13: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/13.jpg)
ABBY award : 33 awards including
2 Golds,
13 Silvers
18 Bronzes.
Awards
![Page 14: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/14.jpg)
![Page 15: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/15.jpg)
Awards
2013
Awarded bronze at Adfest
Awarded a bronze at Clio.
Romped home with 17 metals at ABBYs.
![Page 16: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/16.jpg)
![Page 17: Service quality at Mudra communication](https://reader033.vdocuments.mx/reader033/viewer/2022061212/54947149b479596f4d8b4a9c/html5/thumbnails/17.jpg)