Download - Self Service - Common Use Bag Drop in Avinor
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SELF-SERVICE COMMON USE BAGDROP
Jens A. Huseby – Senior IT Consultant – AvinorYngvar Sundsfjord – Chief Project Manager - COWI
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AVINOR
48 million passengers a year
airports46
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SELF SERVICE BAG DROP IN AVINOR - SINCE 2008!
• 2008: SBD installed at Tromsø airport (TOS)• biometric
• 2013: 5 million bags processed by SBD
Morten Asbjørnsen, SBD-pioneer in Avinor
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2014: UNIFIED BUSINESS MODEL FOR COMMON USE
Strong incentives for self-service automation in Norway:• Very high labor cost• Technologically adept travelers• Culture for «Self-Service»
Common Use in Avinor
CUSS QUICK TAG SBG SBD CUPPS Other
services
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WHY COMMON USE BAG DROP?
From goals of the COMMON USE business model:
“Improve the passenger experience”• Less waiting time to deliver bags • Reduced process time• Increased sense of control
“More efficient Check-In areas”
“Support OFF AIRPORT-processes [incl.] home printed bag tags”
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CHALLENGING GROWTH – FROM 46 TO 70 MILLION PASSENGERS
Avinor – passengers 1981–2028*
* 1981–2012: Official numbers* 2013–2028: Prognosis
1985 1990 1995 2000 2005 2010 2015 2020 2025 -
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Mil
l.
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HIGH LEVEL TECHNICAL DESIGNBAGS – our proprietary middle ware • Generic interface to the DCS’s – XML (IATA)• Independent of baggage handling system
Bergen
Trondheim
Stavanger BAGS-2.0
Fuse ESB
BAGS DB
(rules)
Airline 1 DCS
Airline 2 DCS
XML
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TRUE DEDICATED COMMON-USE
Available for all airlines
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EXISTING CHECK-IN COUNTERS AT BERGEN AIRPORT
Existing Check-in counters at Bergen Airport
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BERGEN AIRPORT - 6 COMMON USE SBDs REPLACED 3 MANNED COUNTERS
«Without self-service common use bag drop, we would not be able to handle our current passenger volume»
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OSLO AIRPORT - RETROFITTING
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OSLO AIRPORT AIRLINE DEDICATED COUNTERS WITH COMMON USE SBDs
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IMPLEMENTATION DAY
Not really, just security on strike
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OSL NEW TERMINAL - T2
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OSL NEW TERMINAL - T2 FOCUS ON SELF SERVICE
Always open – each counter can be either manned or self serviced
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OSL NEW TERMINAL - T2 DUAL MODE COUNTERS
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BERGEN NEW TERMINAL - T3
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28 manned / self serviced check-in counters Always open
BERGEN NEW TERMINAL - T3BUILT AROUND SELF SERVICE
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BERGEN NEW TERMINAL - T3 - SBD COUNTERS
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STEADY INCREASE IN USE - OSL
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar2012 2013 2014
0
50000
100000
150000
200000
250000
300000Total
Total
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FREE BAG BELT SLOTS – A NEW CONSTRAINT
Peak hourBHS
Peak hourBHS
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Causes of rejection:• Wrong dimensions or weight
• 50 % of rejects
• DCS - flight closed, destination not supported etc.• 42 % of rejects
million bags in 20135 >88%Success
rate
3.1mill. bags since May 2012 OSL
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DASHBOARD
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USE BY COUNTER
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STATISTICS AVAILABLE ON WEB PROMOTES USE
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WIN – WIN – WIN
PASSENGER – AIRPORT - AIRLINE
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WHAT’S NEXT?
• NEW TERMINALS• MORE AIRLINES• CHARTER FLIGHTS (TOUR
OPERATORS)• COMMON USE SYNERGIES• MORE AIRPORTS
• SMALL AND MEDIUM SIZED
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LESSONS LEARNED
You still need manually assisted bag drop
Two step approach Make it easy to use
Log & learn Share statisticsCollaborate
Use floorwalkers
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THANK YOU!
Jens Andreas Huseby
Senior IT Consultant
Yngvar Sundsfjord
Chief Project Manager