Download - Self Management WELCOME TO 1. SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 1. 1 Setting Goals
Self Self ManagementManagement
WELCOME TO
1. 1. SELF SELF MANAGEMENTMANAGEMENT – TIME MANAGEMENT & – TIME MANAGEMENT & PRODUCTIVITYPRODUCTIVITY
1 . 1 1 . 1 Setting GoalsSetting Goals
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 12 . 1 What is Productivity ?What is Productivity ?
- - - - - - - - - -
- - - - - - - - - -
- - - -
- -
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY PRODUCTIVITY
2 . 22 . 2 What makes a Person Productive ?What makes a Person Productive ?
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 32 . 3 Let me list all the things I am required to doLet me list all the things I am required to do as part of my jobas part of my job
1.
2.
3.
4.
5.
6.
7.
8.
9.
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 32 . 3 Let me list all the things I am required to doLet me list all the things I am required to do as part of my jobas part of my job
10.
11.
12.
13.
14.
15.
16.
17.
18.
POSITIVEACTIVE
REACTIVE
IMPORTANT URGENT
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 42 . 4 Let me segment these activities Let me segment these activities
1. Pseudo-Activities
3. Procrastination (Postponing)
5. More Activity Than Productivity
6. Fire-brigade Activity (Fire-Fighting)
7. Over-Tenacity
8. “Welcoming” (Accepting Interruptions)
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 52 . 5 What steals our timeWhat steals our time
9. Escapism10. Over Perfectionism11. “Jumping” From Task to Task - “Last In-first Out”12. Dealing With “Urgent” Rather Than “Important Task13. Having a Finger in Every Pie14. Lack of Realism
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY
2 . 52 . 5 What steals our timeWhat steals our time
2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY
2 . 62 . 6 Tools to manage time and workTools to manage time and work
1. Deciding to do a thing at a time and doing it is Time Management
2. Say ‘NO’ at least sometimes
Say it gracefully
3. Plan your day and review at the end of the day. Set priorities
Prepare a checklist afresh everyday It feels nice when you tick what you finish One feels slightly guilty if he has not done it
4. Have a Diary
Maintain a Diary Maintain it religiously
5. Do what you don’t like first
6. Get yourself organized
Clear Desk Necessary papers only One thing at a time, practice focused thinking Use folders - not loose sheets on table - your eye can’t wander
2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY
2 . 62 . 6 Tools to manage time and workTools to manage time and work
7. Don’t Procrastinate
Demand discipline from yourself Delegate with a system for checking Before delegating tell people how to do it
8. Plan backwards from the deadlines
9. Impulse Activity
Before you do, ask yourself “is it necessary to do it Right Now”
10. If you want to discuss with somebody in your office, go to his table
11. Get ‘Block’ or ‘Uninterrupted’ Time
12. Focus on Results and Efforts not Meaningless Activities
2 . 02 . 0 SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY
2 . 62 . 6 Tools to manage time and workTools to manage time and work
2 . 02 . 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITYSELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2 . 7 The Winner thinks like a “Pro”2 . 7 The Winner thinks like a “Pro”
High energy levels
Always has an end in mind
Conscious of own time and others time
Continuous learning
Achievement Oriented
Empathy
Planning and Implementing
Communication is notwhat you say,
but,what you achieve !
Communication is notwhat you say,
but,what you achieve !
3 . 13 . 1 What Is Communication ?What Is Communication ?
3 . 03 . 0 SELF MANAGEMENT - SELF MANAGEMENT - COMMUNICATIONCOMMUNICATION
KEY MESSAGEKEY MESSAGE
1. Forming The Message
2. Sending The Message
3. Receiving The Message
4. Interpreting The Message
5. Storing The Message
“There is one golden rule
to bear in mind always that
we should put ourselves in
the position of our reader,
and to imagine his feelings
and gauge his reactions as he receives ours.”
Sir Ernest Gowers.
3 . 23 . 2 The Stages In CommunicationThe Stages In Communication
3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION
Low High
High
3 . 3 3 . 3 The Maturity ModelThe Maturity Model
3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION
PASSIVE
AGGRESSIVE
ASSERTIVE
3 . 43 . 4 The Kinds Of Behaviour We ExhibitThe Kinds Of Behaviour We Exhibit
3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION
3 . 53 . 5 What Is Assertive CommunicationWhat Is Assertive Communication
3 . 03 . 0 SELF MANAGEMENT - COMMUNICATION SELF MANAGEMENT - COMMUNICATION
3 . 0SELF MANAGEMENT – COMMUNICATION3 . 0SELF MANAGEMENT – COMMUNICATION
3 . 63 . 6 Significance of Body Language Significance of Body Language
Verbal -
Vocal -
Non-Verbal - Meharbian
4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICESELF MANAGEMENT – CUSTOMER SERVICE
4 . 14 . 1 What is customer service What is customer service
Nothing is a Commodity,
Everything is a Brand !
Why is Service a Brand Differentiator ?
Nothing is a Commodity,
Everything is a Brand !
Why is Service a Brand Differentiator ?
within departments and management
that create the levels of internal and
external communication and support
which lead to excellence in all
customer contact
and bring about a distinctive competitive advantage
and
The
4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICE SELF MANAGEMENT – CUSTOMER SERVICE
4 . 24 . 2 The components of customer serviceThe components of customer service
ONE FAILURE
equals ONE FAILURE
equals
SERVICESERVICE
FACTSFACTS BEHAVIOURBEHAVIOUR
TEN BONUSES LOSTTEN BONUSES LOST
4 . 04 . 0 SELF MANAGEMENT – CUSTOMER SERVICESELF MANAGEMENT – CUSTOMER SERVICE
4 . 34 . 3 The Moments of TruthThe Moments of Truth
When Moments of Truth gounmanaged the service level
regresses to mediocrity
Great Response is the first steptowards _________ being proactive __________ !
A Moment of Truth is an episodein which the customer comes into
contact with any aspect of the company, however remote
and thereby has an opportunity to
form an impressionJan Carlzon
Quality of Response
Timeliness of Response
The Attitude Behind the Response
The Empathy Behind the Response
Quality of Response
Timeliness of Response
The Attitude Behind the Response
The Empathy Behind the Response
5 . 15 . 1 What is Leadership?What is Leadership?
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
5 . 25 . 2 Why Leadership?Why Leadership?
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
Manager Leader
success based innovation and adaptation goals vision and values
defines vision and purpose statements
lives vision and purpose
top – down strategy leadership at all levels; everyone strategic
short – term results emphasized
long term results, big picture emphasized
success based on predictability
5 . 3 5 . 3 Manager Vs Leader Manager Vs Leader
linear, rational analytical
systems, aligning the whole, intuitive
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
Manager Leader
controls inspires, creates new ways, coaches, mentors
one best style (plan, organize, delegate, control)
multiple, situational leadership roles and styles
management knows best
all together know best
success as personal success
success as the success of others best for organization
(focused on bottom line)
best for organization in society.
5 . 3 5 . 3 Manager Vs Leader Manager Vs Leader
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
Competence
Inspire Courage Integrity Vision Values Contextual intelligence Forward Looking
5 . 4 5 . 4 What makes an effective leader? What makes an effective leader?
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
3. Share ideas and facilitate in making decisions…
2. Explain your decisions and provide opportunity for clarification…
4. Turn over responsibility for decisions and implementation…
1. Provide specific instructions and closely supervise performance…
TASK BEHAVIOR (GUIDANCE)
(LOW)
(HIG
H)
(HIGH)
(SU
PP
OR
T)
RELA
TIO
NS
HIP
B
EH
AV
IOR
5 . 5 5 . 5 Effective Effective Leadership –Leadership – Situational Situational LeadershipLeadership
(Telling)
(Selling)(Participating)
(Delegating)
5 . 05 . 0 SELF MANAGEMENT – LEADERSHIP SELF MANAGEMENT – LEADERSHIP
Thank youfor the opportunity!
Best Wishes for Implementation &
Even Greater Success !!!