SAP Consultant Certification – SAP PLM
Certification - Solution Consultant
Certificate Name
Duration(h)/No. ofquestions
SoftwareComponents
BookingCode(SAPinternal)
SAP PLM – Quality Management (2005) 3 / 80 SAP ERP2005 (ECC6.0) C_TPLM40_05
PLM - Maintenance & Repair with SAPERP 2005 3 / 80 SAP ECC 5.0 C_TPLM30_05
PLM - Project Management with SAP ERP2005 3 / 80 SAP ERP Central
Component 6.0 C_TPLM22_05
SAP PLM – Quality Management (2003) 3 / 80 SAP R/3 Enterprise C_TPLM40_03
SAP PLM - Project Management (2003) 3 / 80 SAP R/3 Enterprise C_TPLM22_03
SAP PLM - Asset Life Cycle Management- Plant Maintenance (2003) 3 / 80 SAP R/3 Enterprise C_TPLM30_03
SAP PLM - Asset Life Cycle Management- Customer Service (2003) 3 / 80 SAP R/3 Enterprise C_CS47_03
SAP Consultant CertificationSolution Consultant PLM - Project Management with SAP ERP 2005Software components: SAP ERP Central Component 6.0
Certification exam is included in course TPLM22 and is also offered in separate certification events at many SAP locations.
Certification ID (Booking code): C_TPLM22_05Certification duration: 3 hoursNumber of certification questions: 30Required certificates for participation in this certification test: None
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant PLM – Project Management with SAP ERP 2005 verifies the knowledge in the area of theSAP Product Lifecycle Management for the consultant profile Project Management. This certificate proves that the candidate has abasic understanding within this consultant profile, and can implement this knowledge practically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas
1. Project Structuring (+++)
Basic data in PS: work breakdown structure, network and activities, milestones, PS texts, documents
Project Builder and project planning board
Project simulation
Standard work breakdown structure, standard network
Assembly processing
2. Dates (+)
Time scheduling and scheduling (network scheduling, project scheduling, overall network scheduling)
Actual dates
3. Resources (+)
Work center
Capacity planning and capacity evaluation
Workforce planning to HR resource
Confirmation and working time sheet
Internet scenarios
Workflows in PS
4. Material (+)
Work breakdown structure BOM
BOM PS interface
Component assignment in the network
Material procurement through in-house production or external procurement
Collective stock and project stock
Requirements grouping
Progress tracking
ProMan
Delivery from the project
5. Costs and Budget (++)
Cost planning in the work breakdown structure
Network costing
Assigning orders to the project
Budgeting and availability control
Commitment and actual costs through account assignment and order assignment
6. Revenue and Payments (+)
Revenue and payment planning in the project
Sales pricing and quotation creation
Resource-related billing
Milestone billing and down payment processing
7. Period-End Closing (+)
Template allocation
Application of overhead
Interest calculation
Progress analysis and Progress Analysis Workbench.
Results analysis
Incoming orders
Settlement
8 Miscellaneous (+)
External service and service activities
Organizational units in SAP ERP
Info systems in project management
Field selection
OpenPS
Amount of questions by topic (as percentage of test):
+ = 1 - 10%++ = 11 - 20%+++ = over 20%
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2006.
BASIC TRAINING as Solution Consultant PLM - Project Management (former module PS) (for new consultants)
Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM200 (Project Management)
PLM210 (Project Management - Structuring)
PLM220 (Project Management in Logistics)
PLM230 (Project Management - Controlling)
PLM240 (Project Management Reporting)
DELTA TRAINING as Solution Consultant PLM - Project Management (former module PS) (for experiencedconsultants)
SAP Consultant CertificationSolution Consultant SAP PLM - Project Management (2003)Software components: SAP R/3 Enterprise (SAR R/3 Enterprise Core 4.70/SAP R/3 Enterprise Extension Set 1.10)
Certification duration: 3 hoursNumber of certification questions: 80 multiple choice questionsRequired certifications for participation in this certification test: None
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant SAP PLM - Project Management (2003) verifies the knowledge in the area of the SAPProduct Lifecycle Management solution for the consultant profile Project Management. This certificate proves that the candidate hasa basic understanding within this consultant profile, and can implement this knowledge practically in projects.The certification test consists of questions from the areas specified below:
Topic Areas1. Project Structures (+++)
Basic Data in PS: Work breakdown structure, Network and Activities, Milestones, PS-Texts, Documents
Project Builder and Project Planning Board
Project Simulation
Standard Work Break Down Structure, Standard Network
Assembly Processing and Variant Configuration
2. Dates (+)
Date planning and scheduling (Network scheduling, Project scheduling, Overall network scheduling)
Actual dates
3. Capacities (+)
Work center
Capacity planning and –control
Workforce Planning
Confirmation and Time Sheet
Internet scenarios
Workflows in PS
4. Material (+)
Project BOM
BOM-PS-Interface
Assignment of Material to activities
Material procurement – Production or Purchasing
Collective Stock or Project Stock
Requirements grouping
Progress Tracking
ProMan
Delivery form a project
5. Cost and Budget (++)
Cost planning with work break down structures
Network costing
Assignment of orders to a project
Budgeting and Availability control
Commitment and actual costs by account assignment / order assignment
6. Revenues and Payments (+)
Revenue planning and payments planning in projects
Sales Pricing and Quotation creation
Resource-related billing
Billing milestones and down payments processing
7. Period End Closing (+)
Template allocation
Overhead costing
Interest calculation
Cost forecast
Results analysis
Incoming orders
Settlement
Schedule Manager
8 Miscellaneous (+)
External activities / Service activities
Organizational units in SAP R/3
Info systems in Project Management
Field selection
OpenPS
Amount of questions by topic (as percentage of test):+ = 1 - 10%++ = 11 - 20%+++ = over 20%
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2004.
SAP Product Lifecycle Management - Project Management SolutionConsultant
Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
TPLM20 & TPLM22SAP01 (SAP Overview)
PLM200 (Project Management)
PLM210 (Project Management - Structuring)
PLM220 (Project Management in Logistics)
PLM230 (Project Management – Network Controlled & Customer Driven Project Accounting)
PLM235 (Project Management – WBS Controlled Project Accounting)
PLM240 (Project Management Reporting)
SAP Consultant CertificationSolution Consultant SAP PLM - Quality Management (2005)Software components: SAP ERP2005 (ECC 6.0))
Certification ID (Booking code): C_TPLM40_05Certification duration: 3 hoursNumber of certification questions: 80 Multiple-Choice-QuestionsRequired certificates for participation in this certification test: None
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant SAP PLM – Quality Management (2005) verifies the knowledge in the area of the SAPProduct Lifecycle Management for the consultant profile Quality Management. This certificate proves that the candidate has a basicunderstanding within this consultant profile, and can implement this knowledge practically in projects.
The certification test consists of questions from the areas specified below:
The certification test Solution Consultant SAP PLM – Quality Management (2005) verifies the knowledge in the area of the SAPProduct Lifecycle Management for the consultant profile Quality Management. This certificate proves that the candidate has a basicunderstanding within this consultant profile, and can implement this knowledge practically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas
1. Integration of QM and MM (+)
Material master
Quality info record procurement
Source inspection, GR inspection
Vendor evaluation, release, selection
Manufacturer part number
Handling unit management
Warehouse management
2. QM in Discrete Manufacturing (++)
Integrated inspection planning
Routing, reference operation set, rate routing
Inspection throughout production
Inspection at end of production
Inspection with external processing
Inspection in repetitive manufacturing
Statistical process control (SPC)
3. QM in Process Industries (+)
Integrated inspection planning
Master recipe
Integrated inspection processing
Inspection throughout production
Inspection at end of production
Batch evaluation
Recurring inspections
Statistical process control (SPC)
Change management
Digital signature
Batch record
4. Integration of QM with S&D and Service (+)
Inspections for delivery
Quality info records S&D
Make-to-order production
Make-to-stock production
Repair and returns processing
5. Quality Planning (++)
Basic data
Inspection planning
Logistics master data
6. Quality Inspection (++)
Inspection lot
Defects recording
Results recording
Usage decision
7. Quality Certificates (+)
Certificate planning
Certificate creation
Quality certificates in the Web
Quality data exchange
8. Quality Notifications (+)
Notification systems
Customer complaints
Complaints against the vendor
Internal problem message
Simple message
9. Quality Control (++)
Dynamic modification
Statistical process control (SPC)
Quality scores, results history
Quality-related costs
Standard analyses, flexible analyses, Early Warning System
Business Information Warehouse
Interfaces to subsystems (QM-STI)
10. Test Equipment Management (+)
Test equipment
Calibration planning
Calibration inspection
Test equipment tracing
11. Sample Management (+)
Physical sample
Physical-sample category
Confirmation requirement
Sample drawing procedure
12. Stability Study (+)
Create stability study
Initial test
Stability planning
Stability tests
Close stability study
13. Audit Management (+)
Create question list
Audit planning
Audit execution
Evaluations for audit
14. Configuration and Organization (+)
Customizing
Enhancements
Archiving
BAPIs
BAdIs
Field selection
Lists
Status management
User roles
Analysis tools
Interfaces
Follow-up actions
SAPScript forms
Authorization concept
Amount of questions by topic (as percentage of test):
+ = 1 - 10%++ = 11 - 20%+++ = over 20%No responsibility is taken for the correctness of this information. Copyright © SAP AG 2006.
BASIC TRAINING as Solution Consultant SAP PLM – Quality Management (former QM module) (for newconsultants)
Alternative Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM400 (Quality Management)
PLM412 (Quality Planning and Inspections)
PLM415 (Quality Management in Logistics)
PLM420 (QM in Production)
Participants who have already attended the prerequisite training courses in SAP R/3 4.6C can familiarize themselves withthe new features for SAP ERP2005 by way of the delta training courses
TPLM40 Quality Management (Case Study)
DELTA TRAINING as Solution Consultant PLM - Quality Management (former module QM) and EH&S
SAP Consultant CertificationSolution Consultant SAP PLM – Quality Management (2003)Software components: R/3 Enterprise (SAR R/3 Enterprise Core 4.70/SAP R/3 Enterprise Extension Set 1.10)
Certification duration: 3 hoursNumber of certification questions: 80 multiple choice questionsRequired certificates for participation in this certification test: None
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant SAP PLM – Quality Management (2003) verifies the knowledge in the area of the SAPProduct Lifecycle Management for the consultant profile Quality Management. This certificate proves that the candidate has a basicunderstanding within this consultant profile, and can implement this knowledge practically in projects.The certification test consists of questions from the areas specified below:
Topic Areas1. Integration of QM and MM (++)
Material master
Quality info record: Procurement
Source inspection, GR inspection
Vendor evaluation, vendor release, vendor selection
Manufacturer part number
Handling Unit Management
Warehouse Management
2. QM in Discrete Manufacturing (++)
Integrated inspection planning
Routing, reference operation set, rate routing
Inspection during production
Inspection at end of production
Inspection for external processing
Inspection during repetitive manufacturing
Statistical Process Control (SPC)
3. QM in the Process Industry (+)
Integrated inspection planning
Master recipe
Integrated inspection processing
Inspection during production
Inspection at end of production
Batch valuation
Recurring inspections
Statistical process control (SPC)
Engineering change management
Digital signature
Batch record
4. Integration of QM in the areas Service and Sales and Distribution (+)
Inspections for delivery
Quality info. record: Sales and Distribution
Make-to-order production
Make-to-stock production
Repairs and returns processing
5. Quality Planning (++)
Basic data
Inspection planning
Logistics master data
6. Quality Inspections (++)
Inspection lot
Defects recording
Results recording
Usage decision
7. Quality Certificates (+)
Certificate planning
Certificate creation
Quality certificates on the Web
Quality data interchange
8. Quality Notifications (+)
Notification systems
Customer complaint
Complaints against vendors
Internal problem notification
Simplified notification
ISR
SAP Support Desk
Solution database
9. Quality Control (++)
Dynamic modification
Statistical Process Control (SPC)
Quality key figures, results history
Quality-related costs
Standard analyses, flexible analyses, early warning system
Business Information Warehouse
Interfaces to subsystems (QM-STI)
10. Test Equipment Management (+)
Test equipment
Calibration planning
Calibration inspection
Test equipment tracking
11. Sample Management (+)
Physical samples
Physical-sample categories
Confirmation requirement
Sample-drawing procedure
12. Stability Studies (+)
Creating a stability study
Initial test
Stability planning
Stability tests
Completing a stability study
13. Configuration and Organization (+)
Customizing
Enhancements
BAPIs
BAdIs
Field selection
Lists
Status management
User roles
Analysis tools
Interfaces
Follow-up actions
SAPScript Forms
Authorization concept
Amount of questions by topic (as percentage of test):
+ = 1 - 10%++ = 11 - 20%+++ = over 20%
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2004.
BASIC TRAINING as Solution Consultant SAP PLM – Quality Management (former QM module) (for newconsultants)
DELTA TRAINING as Solution Consultant PLM - Quality Management (former module QM) and EH&S
Alternative Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM400 (Quality Management) or LO170 (Quality Management)PLM405 (Quality Inspections) or LO705 (Quality Inspections)PLM410 (Quality Notifications) or LO710 (Quality Notifications)PLM415 (QM in Procurement) or LO715 (QM in Procurement)PLM420 (QM in Discrete Manufacturing) or LO720 (QM in Discrete and Repetitive Manufacturing)PLM421 (QM in the Process Industry) or LO721 (QM in the Process Industry)PLM425 (QM in Sales and Distribution/Quality Certificates) or LO725 (QM in Sales and Distribution/QualityCertificates)
Participants who have attended the prerequisite courses in SAP R/3 4.6C can learn about the new developments forSAP R/3 Enterprise by attending the delta course D47QM.
TPLM40 Quality Management (Case Study)
SAP Consultant CertificationSolution Consultant PLM - Maintenance & Repair with SAP ERP 2005Software components: SAP ECC 5.0 (SAR R/3 Enterprise Central Component 5.0)
Certification exam is included in course TPLM30 and is also offered in separate certification events at many SAP locations.
Certification ID (Booking code): C_TPLM30_05Certification duration: 3 hoursNumber of certification questions: 80 multiple choice questionsRequired certificates for participation in this certification test: none
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant PLM - Maintenance & Repair with SAP ERP 2005 verifies the knowledge in the area ofsolution SAP Product Lifecycle Management for the consultant profile Asset Life-Cycle Management - Plant Maintenance. Thiscertificate proves that the candidate has a basic understanding within this consultant profile, and can implement this knowledgepractically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas1. Organizational Units and Master Data in Plant Maintenance (++)
Organizational Units
Maintenance Plant and Planning Plant
Work Centers
Functional Locations
Structure Indicator
Reference Location and Functional Location
Creation Options
Data Transfer
Equipment
Installation/Dismantling at Functional Locations
Equipment Hierarchy
Change Documentation
Equipment Category
Synchronization of material/construction type
Synchronization of equipment/serial number
Material and Serial Numbers
Serial Number Profile
Goods Movement and Warehouse Stock
Valuation Batches
Bills of Material (BOM)
Assemblies
BOM Categories
Item Categories
Change Documentation
Additional Functions
Configuration
Classification
Measuring Points and Counters
Partners and Addresses
Document Link
Status Management
Permits and Warranties
Data Transfer
2. Maintenance Processing (+++)
Corrective Maintenance
Notification Types
Objects and Object Information
Catalogs and Catalog Profiles
Integration Notification/Order
List Viewer for Notifications and Orders
Order Type
Object List
Operation List
Relationships
Material List
Availability Check
Order Release and Printing
Material Withdrawal
Completion Confirmation in Time
Technical Completion Confirmation
Technical Completion
Action Log and Document Flow
Work Clearance Management
Processing External Services
External Services as Individual Purchase Order
External Services with External Work Centers
External Services with Service Entry Sheets
Processing Refurbishment Tasks
Valuation Type and Valuation Category in the Material Master
Refurbishment Without Serial Numbers
Refurbishment with Serial Numbers
Inventory Management and Controlling
Processing Maintenance Projects
Planning and Executing Maintenance Projects
Completion, Settlement, and Monitoring of Maintenance Projects
Capacity Planning
Scheduling
Work Center and Available Capacity
Capacity Leveling
Employee Assignment
3. Controlling Functions in Plant Maintenance (++)
Plant Maintenance in the Organizational Structures of Accounting
Budget Planning and Monitoring
Cost Estimation
Planned/Actual Cost Determination
Order Settlement
Logistics Information System (LIS)
Plant Maintenance Information System (PMIS)
Enhancement Options
4. Preventive Maintenance (+++)
Task List Management
Task List Types
Profile and User Fields
Component Assignment
Task List and Order
Single Cycle Plan
Structure
Scheduling Indicator
Deadline Monitoring
Change Documentation
Strategy Plan
Maintenance Strategy
Task List and Maintenance Strategy
Change Documentation
Performance-Based Maintenance Planning
Counters and Measurement Documents
Maintenance Plan Scheduling
Deadline Monitoring
Maintenance Planning with Multi-Counter Plans
Cycle Sets
Link Type
Weighting Key in the Test:
+ = 1 - 10%++ = 11 - 20%+++ = over 20%
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2006
BASIC TRAINING as Solution Consultant PLM - Maintenance & Repair (former module PM) (for newconsultants
Alternative Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM300 (Plant Maintenance)PLM305 (Structuring and Managing Technical Objects)PLM310 (Preventive Maintenance and Service)PLM315 (Maintenance Processing: Operational Functions)PLM318 (Analytics in Enterprise Asset Management)TPLM30 (Asset Life-Cycle Management - Plant Maintenance (Case Study))
DELTA TRAINING as Solution Consultant PLM - Maintenance & Repair (former module PM) (for experiencedconsultants)
SAP Consultant Certification Solution Consultant SAP PLM - Asset Life-Cycle Management - Plant Maintenance (2003)Software components: SAP R/3 Enterprise (SAR R/3 Enterprise Core 4.70/SAP R/3 Enterprise Extension Set 1.10)
Certification duration: 3 hoursNumber of certification questions: 80 multiple choice questionsRequired certificates for participation in this certification test: none
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant SAP PLM - Asset Life-Cycle Management - Plant Maintenance (2003) verifies the knowledgein the area of solution SAP Product Lifecycle Management for the consultant profile Asset Life-Cycle Management - PlantMaintenance. This certificate proves that the candidate has a basic understanding within this consultant profile, and can implementthis knowledge practically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas1. Organizational Units and Master Data in Plant Maintenance (++)Organizational Units Maintenance Plant and Planning Plant
Work Centers
Storage Locations
Functional Locations
Structure Indicator
Reference Location and Functional
Location
Creation Options
Data Transfer
Equipment
Installation/Dismantling at Functional
Locations
Equipment Hierarchy
Change Documentation
Equipment Category
Synchronization of material/construction type
Synchronization of equipment/serial number
Material and Serial Numbers
Serial Number Profile
Goods Movement and Warehouse Stock
Valuation Batches
Bills of Material (BOM)
Assemblies
BOM Categories
Item Categories
Change Documentation
Additional Functions
Configuration
Classification
Measuring Points and Counters
Partners and Addresses
Document Link
Status Management
Permits and Warranties
Data Transfer
2. Maintenance Processing (+++)Breakdown MaintenanceCorrective Maintenance
Notification Types
Objects and Object Information
Catalogs and Catalog Profiles
Integration Notification/Order
List Viewer for Notifications and Orders
Order Type
Object List
Operation List
Relationships
Material List
Availability Check
Order Release and Printing
Material Withdrawal
Completion Confirmation in Time
Technical Completion Confirmation
Technical Completion
Action Log and Document Flow
Processing External Services
External Services as Individual Purchase Order
External Services with External Work Centers
External Services with Service Entry Sheets
Processing Refurbishment Tasks
Valuation Type and Valuation Category in the Material Master
Refurbishment Without Serial Numbers
Refurbishment with Serial Numbers
Inventory Management and Controlling Processing Maintenance Projects
Planning and Executing Maintenance Projects
Completion, Settlement, and Monitoring of Maintenance Projects
Capacity Planning
Scheduling
Work Center and Available Capacity
Capacity Leveling
Employee Assignment
3. Controlling Functions in Plant Maintenance (++)
Plant Maintenance in the Organizational Structures of Accounting
Budget Planning and Monitoring
Cost Estimation
Planned/Actual Cost Determination
Order Settlement
Logistics Information System (LIS)
Plant Maintenance Information System (PMIS)
Enhancement Options
4. Preventive Maintenance (+++)Task List Management
Task List Types
Profile and User Fields
Component Assignment
Task List and Order
Single Cycle Plan
Structure
Scheduling Indicator
Deadline Monitoring
Change Documentation
Strategy Plan
Maintenance Strategy
Task List and Maintenance Strategy
Change Documentation
Performance-Based Maintenance Planning
Counters and Measurement Documents
Maintenance Plan Scheduling
Maintenance Planning with Several Counters
Cycle Sets
Link Type
Weighting Key in the Test:+ = 1 - 10%++ = 11 - 20%+++ = over 20%
BASIC TRAINING as Solution Consultant PLM - Maintenance & Repair (former module PM) (for newconsultants
Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM300 (Plant Maintenance)PLM305 (Structuring and Managing Technical Objects)PLM310 (Preventive Maintenance and Service)PLM315 (Maintenance Processing: Operational Functions)PLM316 (Maintenance Processing Controlling & Reporting)TPLM30 (Asset Life-Cycle Management - Plant Maintenance (Case Study))
DELTA TRAINING as Solution Consultant PLM - Maintenance & Repair (former module PM) (for experiencedconsultants)
SAP Consultant CertificationSolution Consultant SAP PLM - Asset Life-Cycle Management - CustomerService (2003)Software components: SAP R/3 Enterprise (SAR R/3 Enterprise Core 4.70/SAP R/3 Enterprise Extension Set 1.10)
Certification duration: 3 hoursNumber of certification questions: 80 multiple choice questionsRequired certificates for participation in this certification test: none
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentationor to any SAP system).
The certification test Solution Consultant SAP PLM - Asset Life-Cycle Management - Customer Service (2003) verifies the knowledgein the area of solution SAP Product Lifecycle Management for the consultant profile Asset Life-Cycle Management - CustomerService. This certificate proves that the candidate has a basic understanding within this consultant profile, and can implement thisknowledge practically in projects.
The certification test consists of questions from the areas specified below:
Topic Areas1. Organizational Units and Master Data in Customer Service (++)Organizational Units
Plants
Storage Locations
Sales Areas
Master Data
Work Centers
Functional Locations
Structure Indicator
Reference Location and Functional Location
Creation Options
Data Transfer
Equipment
Installation/Dismantling at Functional Locations
Equipment Hierarchy
Change Documentation
Equipment Category
Serial Numbers
Serial Number Profile
Goods Movement and Warehouse Stock
Bills of material (BOM)
Assemblies
BOM Categories
Item Categories
Additional Functions
Configuration
Classification
Measuring Points and Counters
Partners and Addresses
Status Management
Warranties
2. Service Processing (+++)Documents in Service Processing
Service Notification
Service Order
Sales Order
Help Desk
Notification Processing
Notification Types
Partner Determination Procedure and Partner Functions
Object Information
Catalogs and Catalog Profiles
Response Time Monitoring
Solution Database
Customer Interaction Center
Field Services Planning
Order Processing
Order Types
Scheduling and Capacity Planning
External Services
Material Planning
Printing and Paging
Completion Confirmation
Billing
Settlement and Completion
Returns and Repairs
Sales Document Types and Item Categories for Repairs Processing
Order Entry and Returns Delivery
Technical Check and Repairs Processing
Delivery and Billing
3. Service Contracts (++)Definition of Service Products
Fixed Service Product
Configurable Service Product
Configured Service Product
Service Contracts
Definition and Customizing of Service Contracts
Hotline Service Contract
Maintenance and Repairs Contract
Value Contract
Price Determination
Overview and Concepts
Variant Conditions
Price Agreements in Contracts
Billing
Billing Plan
Periodic Contract Billing
Contract Settlement
4. Controlling Functions in Customer Service (+)
Customer Service in the Organizational Structures of Accounting
Planned/Actual Cost Determination
Order Settlement
Budgeting and Commitments Management
Service Information System
5. Preventive Service (+)Task List Management
Task List Types
Profile and User Fields
Component Assignment
Task List and Order
Single Cycle Plan
Structure
Scheduling Indicator
Deadline Monitoring
Strategy Plan
Maintenance Strategy
Task List and Maintenance Strategy
Performance-Based Maintenance Planning
Counters and Measurement Documents
Maintenance Plan Scheduling
Maintenance Planning with Several Counters
Cycle Sets
Link Type
Weighting Key in the Test:+ = 1 - 10%++ = 11 - 20%+++ = over 20%
SAP Product Lifecycle Management – Customer Service SolutionConsultant
BASIC TRAINING as Solution Consultant PLM - Maintenance & Repair (former module PM) (for new consultants
Project Team Training CoursesThe following table shows you which topics from the Project Team Training are covered:
PLM301 (Customer Service)PLM305 (Structuring and Managing Technical Objects)PLM310 (Preventive Maintenance and Service)PLM330 (Service Contracts)PLM335 (Service Processing)LO836 (Service Processing ; Controlling Functions)TPLM30 (Asset Life-Cycle Management - Plant Maintenance (Case Study))
Attend Project TeamTraining PLM301,PLM305, PLM310,PLM330, PLM335. LO836