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THIS DOCUMENT IS CONFIDENTIAL AND PROPERTY OF TATA POWER DELHI DISTRIBUTION LIMITED .NO PART OF THE DOCUMENT SHALL BE REPRODUCED WITHOUT THE PERMISSION OF TATA POWER-DDL.
Sanjay BangaCEO – TATA Power Delhi Distribution Ltd.
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ABOUT TATA POWER DELHI DISTRIBUTION LIMITED
“To be the most trusted and admired provider of
reliable, competitive power and services, and
be the company of choice for all stakeholders” 51:49 Joint Venture
of The Tata Power Company Limited (Tata Power)
and the Government of Delhi Formed on 1st July 2002
in
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ABOUT TATA POWER DELHI DISTRIBUTION LIMITED
we believe in ……..
MAKING A DIFFERENCE
One of the Most Successful Private Power Distribution Utility
License Area: North and North West Delhi (510 sq. km)
License Period : 25 years
*Note: It represents data pertaining to Jun 2017
Parameter Unit July ‘02 March‘18 % change
OPERATIONAL PERFORMANCE
AT&C Losses % 53.1 8.40 85%
System Reliability – ASAI -Availability Index % 70 99.67 42%
Transformer Failure Rate % 11 0.71 95%
Peak Load MW 930 1852 85%
Length of Network Ckt. Km 6750 15378 128%
Street Light Functionality % 40 99.41 150%
CONSUMER RELATED PERFORMANCE
New Connection Energization Time Days 51.8 2 96%
Meter Replacement Time Days 25 2.09 92%
Provisional Billing % 15 0.65 94%
Defective Bills % 6 0.34 98%
Bill Complaint Resolution Days 45 2 95%
Mean Time to Repair Faults Hours 11 1.3 87%
Call Center Performance - Service Level % - 94
Payment Collection Avenues Nos. 20 6725 33525%
Consumer Satisfaction Index % - 91
OTHERS
Capex (Cumm) Mn USD 187 1060 467%
Consumers Count Mn 0.7 1.7 143%
Employees Count 5600 3283 41%3
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PRE-2002
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A new dawn on 1st July 2002…
Birth of Tata Power Delhi Distribution Limited…
JOURNEY OF EXCELLENCE: Started on 1st July’2002
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❖ Asset valuation was done in Business Valuation Method
❖ License-based Regulated business for 25 years.
❖ Guaranteed 16% RoE on meeting AT&C Targets.
❖ Tariff set by regulator on cost plus RoE basis.
DELHI REFORM MODEL
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Improving Reliability and Quality of Power - Network / System Revamping -Run-Repair-Replace Options – CAPEX Plan Preparation - Roadmap for Network Reliability & N-1 Redundancy
State of Art IT Interface for enhanced Consumer Services and Revenue Protection - Automation & IT Roadmap
Understanding Customer Needs and Requirements - Customer Satisfaction Survey
- Participation of Society / Meetings with Stakeholders
Commercial Process Reengineering – an industry first! - 9 Module RCM -
Consumer Segmentation
Performance Measurement and Management -Peer Competition through Monthly Score Cards - Roles & Responsibilities through specific JDs & KRAs of individuals
Establish TATA Brand Image - Govern in the psyche of the Employees by Developing a Sense of Assurance - Social Audit and Corporate Sustainability
REFORM STRATEGY
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TATA POWER – DDL : Initiatives
Prioritizing Focus
Initiatives: AT&C Loss Reduction
Unique Efforts
appreciated
nationally and
internationally
Front runner in Technology Implementation to improve efficiency and consumer service delivery
Support by Big
Data Analytics
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TATA POWER – DDL : Initiatives
Initiatives: Network Reliability Improvements
Outdoor Transformer
Before After
Bus Bar
Network
Grid Station
Before After
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TATA POWER – DDL : Initiatives
Initiatives: Network Reliability Improvements
Existing InfrastructuresLegacy Infrastructures
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Fully Automated Unmanned Grids
Remote Monitoring & Control
24x7 Power Supply
TATA POWER – DDL : Initiatives
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TATA POWER – DDL : Initiatives
Integrated GIS-OMS-SCADA-CRM
OMS
Information of an
Outage
SCADAGIS
Details of the customer &
Customer Count
SAP - CRM
Details like repair history, Crew comments, ETR also
visible at SAP-CRM
Outage status updated on TPDDL website with estimated
time of restoration
Interactive Voice Response(IVR) system
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TATA POWER – DDL : Initiatives
Pioneer In Utilizing Various Metering Technologies - Industry First
Split Metering Group Metering
Pre-Paid Metering
Automatic Meter Reading
Pilot for SMART MeterVan Model Installation
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TATA POWER – DDL : Initiatives
AMR Architecture @ TPDDL
Central NOCBilling Server
Communication Servers for Data Acquisitions
Modem + SIM Card
GSM / CDMA Network
First Indian utility to implement AMR for all connections above 11 KW
Approx. 55,000 LT-CT, HT and DT meters contributing 70% to TPDDL’s revenue
Indigenously developed AMRDA carries out seamless reading and analysis
Success Rate: More than 98% per month
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TATA POWER – DDL : Initiatives
Geographical Information System
Complete Geography mapped.
Accurate Land base to the extent of 1 meter accuracy
Network at all voltage level mapped
Grid and Substation Internal Equipment Mapped
1.5 Mn customers have been mapped on GIS
Business Process Integration using GIS
Edison Award 2008 for GIS
Implementation
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TATA POWER – DDL : Technical ExpertiseOur Leverage….
Information Technology (IT)
Operation Technology (OT)
Supervisory Control and Data Acquisition (SCADA)
Outage Management System (OMS)
Demand Side Management (DSM)
Geographic Information System (GIS)
Automatic Meter Reading (AMR)
SAP's Industry Specific Solution for Utilities Industry (SAP-ISU)
24*7*365 Centralized Call Center
Automated Demand Response (ADR)
Solar Rooftop PV Projects
Project Management Consultancy
Capacity Building
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TATA POWER – DDL : Initiatives
Billing & Collection System
Home Delivery of Connections
SMS based pull services
Instant Connection Video Conference
Automatic Payment Machines Spot Billing
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TATA POWER – DDL : Initiatives
Instant Service at Doorstep Integrated Web Services for Desktops & Handheld Devices
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223 JJ Clusters across North and North-West Delhi
TATA POWER – DDL : Social InnovationJoy of Giving…
Blood Donation
Drug Deaddiction
camps
Tree PlantationHarit-ek-
Pahal
Mobile Dispensary
van
Vocational Training
Adult Literacy
Center for Women
Tutorial Centers
Helping the Special Abled
Awareness Campaigns
Commitment to
Affirmative Action -
E,E,E
Warm Clothes
Donation
Support to Child Homes
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Tata Power –DDL SAATHI
Youth Empowerment
Women Brand Ambassadors
Better HealthSocietal Support for the SC & ST/ underpriviledged
We Care
Pillars of Social Innovation Our Commitment shows in more ways than One!!
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TATA Power – DDL :Confidential
TATA POWER – DDL : Social Innovation
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SOCIAL INNOVATION – OVERALL BENEFICIARIES 28
TATA Power – DDL :Confidential
Benefitted nearly 1.5 Mn people residing within Licensed Area
TATA POWER – DDL : Social Innovation
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TATA Power – DDL :Confidential
In House Development Capability through CENPEID, Test Beds, Labs etc..
Employee ExchangeHigh Value Trainings Consortiums
TATA POWER – DDL : EMPLOYEES @ CORE OF TRANSFORMATION
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Annually
23916 mandays of
trainings
850+ employees opted
for Higher Education
avenues in last 4 yrs
Annually 650 man-
days of external
training
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TATA Power – DDL :Confidential
Higher Education Sponsorship
World Class Training Facility
Mentoring
Collaborations
Sessions by Senior Management
Mentoring
Youth Power Confluence
TATA POWER – DDL : EMPLOYEES @ CORE OF TRANSFORMATION
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Training at Doorstep
Reskilling & deployment
Hands On Training
Buddy Up
Innovation Workshop
Cross Functional Teams
93% Training
Satisfaction
IndexNearly
USD 0.23 Mn annual
training expenditure
1500 mandays of
training imparted to
external delegates
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TATA Power – DDL :Confidential
TATA POWER – DDL : EMPLOYEES @ CORE OF TRANSFORMATION
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TATA Power – DDL :Confidential
TATA POWER – DDL : EMPLOYEES @ CORE OF TRANSFORMATION
Employee Exchange with Oncor
Employee Exchange with SDGE
Employee Exchange with CPFL
MOU with Enedis
Employee Exchange with TEPCO
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NABL Accredited Meter Testing Laboratory Smart Grid Lab
Battery Test Lab DT WorkshopRMU Workshop
40TATA POWER – DDL :R&D CAPABILITY
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TATA Power – DDL :Confidential
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Tata Power-DDL is collaborating with 87 National and International Technology Partners,
Institutional and Financial partners to not only bring efficiencies in its Licensed Area but also
working towards Sectoral sustenance and building a future proof Industry
is text.
PARTNERS
INSTITUTIONSGLOBAL
FUNDING
AGENCY
INDUSTRY
10060
24 16
TATA POWER – DDL :COLLABORATION PARTNERS
National & International Partners varying from startups to Fortune 500
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Nationally
With presence in over 16 States in India and working with 30
state DISCOMS
InternationallyPresent in Benin, Eko, Kaduna and
Kano Discoms as Management Partners
TATA Power – DDL :Confidential
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AT&C Loss Reduction Services
Technical & Maintenance
Services
Metering Services
IT & Automation
Services
Revenue Cycle
Management Services
PMC Services
Capacity Building &
Change Management
Services
Network Upgradation
AT&C Loss Reduction Services
Technical & Maintenance
Services
IT & Automation
Services
TATA POWER – DDL :OUR PRESENCE
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TATA POWER – DDL: Employees taking TPDDL to greater heights47
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THINK US FOR
TECHNOLOGY ADOPTION
• State-of- the- Technology
Implementation in Power
Distribution
• Seamless Integration of
Various Technologies
CREATING BUSINESS VALUES
• Managing Power Distribution services
• Transaction Advisory Services
• Consultancy services on -Loss Reduction
/ Process Re-engineering / Functional
Consultancy
• Project Management & Managing
Capital Investment
CAPITALIZING BUSINESS IDEAS
• Setting up Green Field Distribution
Project
• Distribution Privatization & other
business transformation model
• Managing electrical infrastructure in SEZ
/ Townships
PREPARING FOR FUTURE
• Capacity Building Service
• Preparation of Business Plan
• Technology Roadmap Preparation
for Information & Operation
Technology
Powering Delhi….
NON-STOP32