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Sam VinesCampus IT Support Team Leader
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IT Services – what do we provide?
• Access King’s suite• Email• Software• Printing• Network• Telephony• Audiovisual Services• Emergency Text Messaging Service• Support and advice
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Access King’s Suite
• Access King’s Campus Desktop (AKCD)Any Student Computing Facility within the College
• Access King’s Global Desktop (AKGD)Available anywhere!
https://desktop.kcl.ac.uk
Both provide access to software and file store
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Web Print Service
Print from anywhere to a printer on campus using “Web Print.”
Available from:
https://printing.kcl.ac.uk/
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King’s email service
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• Check your King’s email regularly• You have a 10Gb mailbox• Manage your emails• Remember email etiquette
– Subject line– Proper prose!– Make a signature
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Where are the Student Computing Facilities?- Both the IoP and WEC Libraries- Computer Room B in the IoP’s Main Building. This has 24 x 7 access- Laptop Loan Service- Use your own throughout the College by connecting to a wireless
service (covers all teaching and learning spaces)- AccessKings (most secure)- KingsWireless (least secure)- Eduroam
More info and configuration guidelines available at:
http://www.kcl.ac.uk/onespace/it/network/wireless
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Your account:
k11XXXXX
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• Do not share your usernames and passwords
• Use good passwords• Beware of phishing emails• Use anti-virus software – free from ITS
Remember: King’s or any reputable organisation, will NEVER ask for your username and password in an email – Lock IT up!
Lock IT up! IT security and you
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Data Security
• Don’t share your usernames and passwords• Patch your machines (operating system and applications)• Keep your anti-virus software up to date• Be cautious about opening attachments or following links• Ensure encrypted USB sticks are FIPS 140-2 compliant.
ITS recommend IronKey – available from the Library• Secure your mobile devices• Staff members can make use of the ITS encryption
service
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Getting help
• ITS Service Desk (08:00-18:00 Monday to Friday): – 020 7848 2430– [email protected]
• OneSpace IT Support Pages:– https://onespace.kcl.ac.uk/its
• ITS Computing Helpdesk at the IoP (W2.04, 09:00-12, 13:00-16:00 Monday to Friday)
• Enquiries Desks• Follow us on Twitter: @KingsITsystems
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