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Riva Integration Serverfor Salesforce.com
Server-side sync | No plug-ins required
Wolfgang BergerBusiness Development
EMEA RegionOmni Technology Solutions
[email protected]+49.8192.99733.25
www.rivacrmintegration.com
![Page 2: Riva Integration Server for Salesforce.com Server-side sync | No plug-ins required Wolfgang Berger Business Development EMEA Region Omni Technology Solutions](https://reader035.vdocuments.mx/reader035/viewer/2022062518/56649eeb5503460f94bfd0bd/html5/thumbnails/2.jpg)
Riva is the first “server-side” sync solution for Salesforce.com and Microsoft Exchange. With Riva, there are no Outlook plug-ins or mobile apps that need to be installed, configured or managed for users. The sync is transparent and automatic.
Compatible with:
• Outlook 2010 (64-bit and 32-bit), Outlook 2007 and 2003• Outlook Web Access • Outlook on Citrix and Terminal Services• Office 2011 for Mac, Entourage, native Mac OS X apps• BlackBerry, iPad, iPhone, Android, Windows Phone
and other ActiveSync devices.
Riva Integration Server for Salesforce.com
Sync Salesforce to the native address book and calendar on BlackBerry, iPad and iPhonemobile devices.
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Riva editions for Salesforce.com
Riva Integration Server (On-premise)
• Gets installed once on a Windows server formultiple users (physical server or VM)
• Powerful Sync Policy options for groups of users
• Scalable for large Salesforce.com implementations
Riva Live (SaaS)
• First SaaS sync solution for SFDC (no software)
• Ideal for SMB, Mac and hosted Exchange customers
• Various monthly plans (no min. purchase)
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What Riva syncs between SFDC and Exchange
Address Book
• Accounts, contacts, leads, custom fields and categories
Calendar
• Appointments, meetings, tasks, phone calls• Recurring appointments
• Archive emails (and email attachments) against SFDCaccounts, contacts, opportunities, cases, and quotes
Sales and Service Clouds
• Opportunities, cases, quotes, custom objects
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Value proposition
• First “server-side” sync solution for Salesforce.com and Exchange. No Outlook plug-ins or mobile apps need to be installed, configured or managed on users’ desktops, laptops or mobile devices (scalable, easier to manage).
• Compatible with all Exchange mail clients and mobile devices. Sync SFDC to Outlook 2010 64-bit, Outlook 2007 and 2003, Outlook Web Access, Outlook 2011 for Mac, Mac OS X, Outlook on Citrix,...
• Syncs SFDC to the native address book and calendar apps on iPad, iPhone, BlackBerry, Windows Phone and Android mobile devices – no additional mobile app required.
![Page 7: Riva Integration Server for Salesforce.com Server-side sync | No plug-ins required Wolfgang Berger Business Development EMEA Region Omni Technology Solutions](https://reader035.vdocuments.mx/reader035/viewer/2022062518/56649eeb5503460f94bfd0bd/html5/thumbnails/7.jpg)
Value proposition...
• Allows companies to sync more than 5,000 contacts (a current limitation with Salesforce for Outlook).
• Riva syncs custom Outlook and Salesforce.com fields, recurring appointments, email attachments and multi-day events.
• Riva syncs more than the Outlook plug-in – contacts, calendar items, tasks, email, opportunities, cases, quotes, and more.
• Custom contact sync filters for large deployments.
• Riva SmartConvert and AssignTo Folders reduce double data entry and increase CRM user adoption.
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Value-add 1: Riva SmartConvert Folders
Reduce the amount of time salespeople spend manually entering data in Salesforce.com. Riva SmartConvert Folders automate the creation of opportunities, cases and quotes – and associated contacts and accounts if they don’t already exist in Salesforce.com.
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Value-add 2: Riva AssignTo Folders
Archive emails against Salesforce.com accounts, contacts, opportunities, cases and quotes in Outlook, on your Mac, or from your mobile device (in connected an disconnected modes).
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Supported mail systems and clients
• Microsoft Exchange 2010, 2007 and 2003(hosted and on-premise versions, including MS BPOS)
• Outlook 2010, Outlook 2007 and 2003, Outlook Web Access, Outlook on Citrix and Terminal Services
• Office 2011 for Mac, Entourage 2008 and 2004, native Mac OS X apps (Mail, iCal, Address Book)
• iPad, iPhone, BlackBerry, Windows Phone, Android, Nokia, Palm, Sony Ericsson, LG and other ActiveSync mobile devices
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Supported Salesforce.com editions
• Salesforce.com Professional
• Salesforce.com Enterprise
• Salesforce.com Unlimited
• Salesforce.com Developer
• Force.com Enterprise
• Force.com Unlimited
Compatible with Salesforce.com
Sales Cloud and Service Cloud editions.
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Riva editions and pricing
• Riva On-Premise (min. 5-user purchase)
• 195 €/user per year (16.25 €/user per month)
• Volume discounts for 30+ users.
• Riva Live (no min. purchase)
• Monthly subscriptions start at 9.95 €/user per month
• Premium subscription - 24.95 €/user per month
• Ideal for up to 10 accounts
• Compatible with hosted Exchange
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Next steps...
Download 15-day trial version at www.rivacrmintegration.com
Wolfgang BergerBusiness Development
EMEA RegionOmni Technology Solutions
[email protected]+49.8192.99733.25
www.rivacrmintegration.com