CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Reporting a Genworth Delegated Workout Online
User Guide
June 2020
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e2
ACCESS ONLINE DELEGATED WORKOUT REPORTING TOOL
Click link to access the online Delegated Workout Reporting Tool
https://delegated-one.miservicing.genworth.com/login
Enter Username and Password
Note: For assistance with accessing the website or password assistance, contact the ActionCenter via 800-444-5664 – Press 1 or [email protected]
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e3
REPORT GENWORTH DELEGATED WORKOUT
1. Enter the Certificate Number
2. Click Search
Note: If at any time the user wishes to submit a different certificate number, select the Reset
button. This will clear all data and responses.
1. When certificate number is validated, loan information is returned for that certificate, including loan number, borrower details, property address, and MI coverage. Confirm and validate that the loan information returned is correct.
2. Select Yes or No from dropdown Note: When the user validates that the loan information is correct, the certificate number validation field is disabled to further changes.
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e4
IDENTIFY WORKOUT TYPE AND WORKOUT STATUS
Select Workout Type from dropdown
Select the Workout Status from dropdown
Note: When the status is “Failed,” it is only necessary to enter the Workout Type and then click SUBMIT. When Workout Status is Completed, the system will auto populate Completion Date with date reported.
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e5
Select the reason for the Hardship from the dropdown
For the Workout Status Date, the system will auto populate with current date. The user can type in the date or click on the calendar to select date. In the date fields, the user can enter the date of click on the calendar and select the date.
Select either Yes or No for Continue entering your request field.
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e6
WORKOUT STATUS = FAILED
When the status for any Workout Type is “Failed,” the system auto-populates the Workout Status Date. For all other Workout Types and Status, additional details are required. See next section for details on each type of Workout.
COMPLETE THE REQUIRED ADDITIONAL FIELDS FOR EACH WORKOUT TYPE This section provides details on each required field based on the workout type. This will be the additional details for each workout type. Enter all required fields which indicated with an asterisk *. Once all required fields are completed click the Submit Delegated Workout button.
DEED IN LIEU
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e7
FORBEARANCE
If Monthly Payment is $0.00, the use must enter the zeros
For Start Date, enter the Start Date of the Forbearance. Enter Term from dropdown and the End
Date will auto-populate based on the Start Date and Term.
PAYMENT DEFERRAL
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e8
REPAY
SHORT SALE
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e9
FLEX MODIFICATION
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e10
STANDARD MODIFICATION
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e11
CAPEXTEND MODIFICATION (DISASTER)
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e12
EXTENDED MODIFICATION
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e13
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e14
SUBMITTING DELEGATED WORKOUT
Once all required fields are completed for the workout type, Select the Submit Delegated Workout button to confirm.
Message received when workout report successfully.
CONFIDENTIAL - GENWORTH ONLY
Genworth Mortgage Insurance underwriters include Genworth Mortgage Insurance Corporation and Genworth Mortgage Insurance Corporation of North Carolina
Pag
e15
TO VIEW WORKOUT PIPELINE
To view Workout Pipeline, click on the tab Manage Workout. This tab displays the workout
submitted and the status of each workout. To edit an Approved workout, click on the pencil icon
and to view a Failed or Completed workout, click on the eye icon.