Download - Reducing Your CSA Scores
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Get Serious About Reducing Your CSA Scores
Presenter: Chris Vernon
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Agenda
Introduction• What Is CSA (Compliance, Safety, Accountability)• Why Do We Have It• Why Does It Matter To YouHow Does CSA Work• Measurement-SMS (Safety Measurement System)• Evaluation• Intervention
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Agenda
How To Use The System• Logging In• Main Portal• SMS (Safety Measurement System)Solving The Problem• Driver Attitude• Driver Behavior• Company Attitude• Company Behavior
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What Is CSA?
• An FMCSA initiative to improve large truck and bus safety and ultimately reduce crashes.
• It introduces a new enforcement and compliance model that allows FMCSA and its State Partners to contact a larger number of carriers earlier in order to address safety problems before crashes occur.
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Why Such A Push For Safety
• Commercial Vehicle Statistics for 2011:– 4,000 fatalities nationwide – 400,000 injuries nationwide– 22 fatalities in Utah
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How Do CSA Scores Affect You• Decreased Load Rates• Increased Insurance
Rates• Lowers Credibility
• FMCSA Intervention– Early Contact
• Extra inspections• Warning letter
– Investigation• Offsite Investigation• Onsite Focused• Onsite Comprehensive
– Follow-on• Corrective Action Plan• Safety Rating Downgrade• Notice of Claim (Fines)• Out-of-Service Order
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How Does CSA Work
Three Step Process• Measurement• Evaluation• Intervention
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Measurement
Step OneSafety Data Collection
– Roadside Inspections– Traffic Citations (Can be entered into the system
even if a ticket is not issued)– Crash Data
Violations Classified Into 1 of 7 BASICs
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7 BASICs1. Unsafe Driving-Speeding, reckless driving, etc.2. Hours-of-Service Compliance-Logbook violations, driving while
ill, etc.3. Driver Fitness-No CDL, no/expired medical card, etc.4. Controlled Substances/Alcohol-Use or possession of
controlled substances/alcohol, etc.5. Vehicle Maintenance-Breaks, lights, mechanical defects6. Hazardous Materials Compliance-Release of HM, no placards,
etc.7. Crash Indicator-Pattern of high crash involvement, etc.
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Measurement
Step TwoEach BASIC is given a numerical value score
This is the formula for HOS, Driver Fitness and Vehicle Maintenance
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Time Time/Weight FactorLess than 6 months 36 months – less than 1 year 21 year – less than 2 years 12 years and older Dropped from SMS
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MeasurementStep FourPlaced In A Group Of Your Peers, Given Percentile Ranking
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Evaluation
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Evaluation
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Evaluation
BASIC General HM PassengerUnsafe Driving, HOS Compliance,Crash Indicator
65% 60% 50%
Driver Fitness, Controlled Substances/Alcohol, Vehicle Maintenance
80% 75% 65%
HM Compliance 80% 80% 80%
Thresholds
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InterventionEarly Contact• Warning Letter• Extra Roadside Inspections
– ISS (Inspection Selection System) • Every Motor Carrier has an ISS score. Enforcement officials
and systems like PrePass use your ISS score to determine if your truck and driver are selected for an inspection.
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Intervention• Investigation
– Offsite Investigation– Onsite Focused– Onsite Comprehensive
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Intervention• Follow-On
– Cooperative Safety Plan– Notice of Violation, requires a Corrective Action
Plan– Notice of Claim, Involves Civil Penalties– Operations Out-of-Service Order
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Logging Into The FMCSA Portal
First Time users can request an account for the FMCSA Portal at: https://portal.fmcsa.dot.gov/login
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Solving The Problem
We Tend To Treat The Symptoms, Not Cure The Problem
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Solving The Problem
What is the CSA equivalent of the symptom?• Behavior
What is the CSA equivalent of the problem?• Attitude
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A Paradigm Shift
Paradigm (n): a theory or a group of ideas about how something should be done, made, or thought about.
-Merriam-Webster
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What Do You See?
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Attitudes Have To Change
“All the significant breakthroughs were Break-Withs old ways of thinking.”
-Thomas Kuhn
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Driver Attitude
There are two things that significantly impact a driver’s attitude:
1. Their perception of how they are viewed by the company
2. WIIFM1. PSP (Pre-Employment Screening Program)2. Compensation3. Spiffs
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Driver Perception/AttitudeIt Requires A Partnership
Partnership: (n) a relationship resembling a legal partnership and usually involving close cooperation between parties having specified and joint rights and responsibilities
-Merriam-Webster
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Driver Perception/Attitude
“Our Driver’s Are Our Greatest Asset”• Do you just give the phrase lip service• Do you really mean it?• How do you show it?
– Happy Birthdays– Random Treats– Get Well Cards/Condolences– It’s The Small Stuff
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Driver Behavior
What tool at your disposal can have the greatest impact on overall driver behavior?
PSP (Pre-Employment Screening Program)
“Past behavior is the best predictor of future behavior”
“An ounce of prevention is worth a pound of cure”-Benjamin Franklin
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Negative Reinforcement, Examples• Withhold pay• New drivers go through
probationary period• Verbal/Written
warnings• Unpaid time off• Assign unfavorable
routes• Fewer miles
• Termination
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Positive Reinforcement, Examples• Note on a dipstick• Gift cards for clean
inspections• Monthly mileage bonus
for no violations• Written/verbal
appreciation• Something that includes
the significant other
• Visible token that gives bragging rights, i.e. hat
• Point system with catalog of items
• Paid time off• Driver of the month• Driver of the year• Competition to see who
can go the longest without a violation
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Company Attitude
• CSA score management requires a proactive approach
• Drivers are not your enemy
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Company Behavior
Best Practices • Use PSP, Companies who use PSP see a 15%
reduction in crashes and a 17% drop in driver-related out-of-service orders.
• Don’t hire bad drivers, The Pareto Principle (80% of the effects come from 20% of the causes)
• Fix driver turnover (Most driver turnover happens in the first 6 months)
• Major cause of early turnover comes from misaligned expectations
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PSP
http://www.psp.fmcsa.dot.gov/Pages/default.aspx
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More Best Practices
• Create a positive, CSA conscious culture• Check your CSA scores regularly, investigate
EVERY inspection/violation• Reward or punish every driver on every
inspection• If it was not your violation fight it, DataQs
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DataQs
https://dataqs.fmcsa.dot.gov/