Transcript
Page 1: Real-Time Web Personalization Secrets - Conversion Conference

GU @kaixerart

fb.com/kaixerstudio

Page 2: Real-Time Web Personalization Secrets - Conversion Conference

GU @kaixerart

fb.com/kaixerstudio

YOUR WEBSITE

YOUR CUSTOMER

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#convcon @evergage

Marketers spend $45 BILLION/YEAR trying to get to “YES” online.

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#convcon @evergage

Yet conversion rates are PAINFULLY

LOW. $10B

2%

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GU @kaixerart

fb.com/kaixerstudio

YOUR WEBSITE

YOUR CUSTOMER

Page 6: Real-Time Web Personalization Secrets - Conversion Conference

GU @kaixerart

fb.com/kaixerstudio

YOUR WEBSITE

YOUR CUSTOMER

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GU @kaixerart

fb.com/kaixerstudio

YOUR WEBSITE

YOUR CUSTOMER

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[email protected]

REAL-TIMEBEHAVIOR-BASED PERSONALIZATION

SECRETS.

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#convcon @evergage

SECRET #1

OUR REAL-TIME RESPONSE TO PEOPLE’S BEHAVOR MATTERS

…OFFLINE AND ONLINE

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GU @kaixerart

fb.com/kaixerstudio

“Users leave Web pages in 10-20 seconds

… a clear value prop can hold attention much longer” - Neilson Norman Group

RESPOND OR I’M GONE

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#convcon @evergage

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#convcon @evergage

HELP ME AND I’LL BUY

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#convcon @evergage

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#convcon @evergage

FACTOR IN MY PAST AND RESPOND TO MY PRESENT

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#convcon @evergage

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#convcon @evergage

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#convcon @evergage

THIS IS FOR GIVING ME IRRELEVANT CONTENT (and for displaying a popup again after I dismissed it)

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#convcon @evergage

THANKS FOR YOUR REAL-TIME RESPONSE

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#convcon @evergage

SECRET #2

YOUR WEBSITE CAN BE YOUR BEST SALESPERSON

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#convcon @evergage

GIVE A WARM AND RELEVANT WELCOME

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Very low conversion from Pinterest channel

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3x increase in revenue from the Pinterest channel.

RELEVANT WELCOMEB

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Who else?

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Carting rate has increased 162% since launching this modal.

RELEVANT WELCOME

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#convcon @evergage

HELP PEOPLE TAKE ANOTHER LOOK

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Wanted to increase time on site.

B

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10x increase in time on the site over the control group

BOUNCE PREVENTIONB

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People leave without anyone talking to them

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2x increase over the control group ultimate capture of email

BOUNCE PREVENTION

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#convcon @evergage

BUILD TRUST OVER TIME

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… increased leads generated by 7%.

GENERATE INTEREST

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#convcon @evergage

STRIKE WHILE THE IRON IS HOT!

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Static CTA

Wasted Real-Estate

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333% increase in conversions to demo request compared to not switching out the CTA

PROGRESSIVECALL TO ACTIONS

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EIG pitches upsell offers to existing hosting users in email ... Low response rate.

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3% of people shown this message signed up as leads for the upsell.

“This is a game-changer for the hosting business” - EIG

IN-CONTEXT UPSELL

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#convcon @evergage

SECRET #4

TIPS, TRICKS, LESSONS LEARNED

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#convcon @evergage

1. RESPOND TO YOUR WEB ANALYTICS

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#convcon @evergage

1. RESPOND TO YOUR WEB ANALYTICSFirst time Visitors vs Repeat VisitorsReferring Source, GeoVisit and Page Visit TimeHigh Bounce pages

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#convcon @evergage

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#convcon @evergage

2. START SMALL AND ITERATE

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#convcon @evergage

Welcome back. Enter your email to get the latest and greatest on conversion:

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#convcon @evergage

Last chance to sign-up before rates increase!

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#convcon @evergage

Here is what you’ll be missing:

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#convcon @evergage

Right in your backyard. No flight. No hotel. Just

conversion goodness. Sign up today!Sign up Today

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#convcon @evergage

3. TREAT EACH CLICK AS A CONVERSION

… AS THE NEXT STEP IN A CONVERSATION

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#convcon @evergage

1. Respond to actions on your existing site

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#convcon @evergage

1. Respond to actions on your existing site

“I’ve never seen a conference attended by such intelligent and powerful people. Your

best leads are here.” - Karl Wirth, Evergage, Sponsor 2013

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#convcon @evergage

Like this Topic

Great Topic

Like this Topic

2. Build “each click is a conversion” functionality right into your site

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#convcon @evergage

4. SET A GOAL

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#convcon @evergage

CLICK REVENUE

$$$

LEAD

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#convcon @evergage

5. MEASURE AGAINST A CONTROL

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#convcon @evergage

MESSAGE: UPSELL SHOW IF: VISITED RELATED AREA TWICEGOAL: PURCHASE

GROUP VISITORS GOALS ACHIEVED

RATIO LIFT

MESSAGE 1450 200 14% 42%CONTROL 1449 140 9%

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#convcon @evergage

6. TAKE A LOOK AT EVERGAGE

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Evergage enables marketers to understand and respond to what each visitor, user, or account is doing—in real time…without IT.

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50M Daily users

60+Clients

3 year history

LBoston, San Francisco and India

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#convcon @evergage

BEFORE YOU GO!

VISIT EVERGAGE AT BOOTH P8

WE WILL DO A REAL-TIME ASSESSMENT AND YOU CAN GET A $20 GIFT CARD

FOR WATCHING A LIVE DEMO

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GU @kaixerart

fb.com/kaixerstudio

RESPOND IN REAL-TIME TO PEOPLE’S BEHAVIOR


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