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QUALITY MANAGEMENT:

Dr Le Thai PhongForeign Trade Unier!i"#

T: 0$%&'0&&'2$$

E:(e"hai)hong*g+ai(',o+

Chapter 1: Quality Management:

Foundation

QUALITY MANAGEMENTAND P-.DUTIITY

Dr L ThiPhong

i,e Dean

Fa,3("# o 53!ine!! Ad+ini!"ra"ion

T: 0$%&'0&&'2$$

E: (e"hai)hong*g+ai(',o+

QUALITY MANAGEMENT:

Dr Le Thai Phong

Foreign Trade Unier!i"#

T: 0$%&'0&&'2$$

E:(e"hai)hong*g+ai(',o+

Chapter 1: Quality Management:

Foundation

ha)"er 6:

Q3a(i"# Manage+en"

Dr L ThiPhong

i,e Dean

Fa,3("# o 53!ine!! Ad+ini!"ra"ion

T: 0$%&'0&&'2$$

E: (e"hai)hong*g+ai(',o+

7Ta(ing a9o3" goodne!! i! ea!#

a,hieing i" i! dii,3(";'

Chinese proverb

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Quality management: concept

I

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Quality planning QP

">o (ee(! o )(anning: !"ra"egi, o)era"iona(

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Quality Control QC!

on"ro(!: )reen" ,hange Jreg3(a"e)eror+an,e )reen" 3nde!ira9(e ,hange!

Hhen o)era"ion! are 3nder ,on"ro( "he# are

)redi,"a9(e

)redi,"a9i(i"# i! a a,"or "ha" i! i"a( or an#

organi=a"ion "o 9e !3,,e!!3(

Quality Control QC!

Quality Control QC!

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Quality Control QC!

Quality Control QC!

"niversal se#uence o$ steps

1' De"er+ine "he !39@e," o ,on"ro( i'e'C >ha"i! "o 9e reg3(a"ed'

2' Deine a 3ni" o +ea!3re K e)re!! "he,on"ro( !39@e," in +ea!3ra9(e "er+! !3,h a!

?3an"i"ie!C ra"io!C indi,e!C ra"ing e",' 6' E!"a9(i!h a !"andard (ee( o )eror+an,e K

a "arge" "o ai+ or'

4' he"her "he arian,ei! >i"hin "he range e)e,"ed or a !"a9(e )ro,e!!

8' Diagno!e "he ,a3!e o an# arian,e 9e#ond "hee)e,"ed range'

$' Pro)o!e re+edie! and de,ide on "he a,"ion needed"o re!"ore "he !"a"3! ?3o'

10' Tae "he agreed a,"ion and ,he, "ha" )ro,e!!!"a9i(i"# ha! 9een re!"ored'

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Quality %mprovement Q%!

part o$ #uality management $ocused onincreasing the ability to $ul$il #uality

re#uirements&

Quality %mprovement Q%!

Quality %mprovement Q%!

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Quality 'ssurance Q'!

part o$ #uality management $ocused onproviding con$idence that #uality

re#uirements (ill be $ul$illed