![Page 1: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/1.jpg)
PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA
Peter Nyongesa & Mwende NjirainiCommunications Commission of
Kenya
ITU-T Workshop on Delivering Good Quality Telecommunication Service
in a Safe Environment in Africa
(Nairobi, Kenya, 26 July – 27 July 2010 )
![Page 2: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/2.jpg)
Numbers: A Critical Resource
Identifiers:End-users Network elementsGeographical locations Services
Traffic routing
2
![Page 3: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/3.jpg)
Mobile Subscriptions and Penetration
3
![Page 4: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/4.jpg)
Impact of Mobile Growth
Increased demand for numbering resources
Demand on investment: network capacity
Potential negative impact on QoS/QoE
4
![Page 5: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/5.jpg)
Efficient Number Utilization
Growth of mobile subscriptions Numbering resource demandNumber block allocation
Regulatory interventions for efficient number allocation:
Charging for numbersNumber portability
5
![Page 6: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/6.jpg)
Number Portability Drivers
Consumer demand:Location/service neutralityLimit disruption/expense of number change
Regulatory tool:Efficient utilization of numbering resourcesPromote competition in a multi-operator environmentEnhance consumer freedom of choice
6
![Page 7: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/7.jpg)
Number Portability and QoS
PARAMETERS TARGETSCompleted Calls >90%Call Set Up Time <13.5 seconds
Call Drop Rate <2%Call Block Rate <10%Speech Quality MOS for 95% of
samples > 2.7Others
Customer Service Response time
% of complaints resolved with a pre-determined time period Service coverage
7
![Page 8: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/8.jpg)
Number Portability and QoS
Customer satisfaction: QoS expectations ≠ Perceived QoSOperation flexibility = Number portability Number portability = Customers flexibility Customer flexibility = Customer satisfaction
Source: Madhani (2006) Review of Quality of Service (QoS) measures in Mobile Telephony sector: Extension from Operation Efficiency to Operation Flexibility.
8
![Page 9: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/9.jpg)
Number Portability and QoS
Number portability rewards competitive operators with:
Lower TariffHigher QoS/QoEWider service coverageWider-range of innovative services Consumer-friendly service
9
![Page 10: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/10.jpg)
Number Portability: Application in Kenya
1st Public consultation; 2004Responses:
1 fixed operator - no favourable porting operator2 Mobile operators – unnecessary customer churnConsumer concerns – lack of tariff transparency of on-net and off-net
10
![Page 11: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/11.jpg)
Number Portability: Application in Kenya
Decision to defer until:The market had at least 3 mobile operators Differential between on-net and off-net tariffs narrowed
Market place changes:4 mobile operatorsUnified Licensing FrameworkNew interconnection framework
11
![Page 12: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/12.jpg)
Number Portability: Application in Kenya
• 2nd Consultation; 2008 on Service Provider Number portability (SPNP) International tender: 28th October 2009M/S Porting Access Kenya LtdApplication Service Provider Licence: June 2010Number portability services based on Centralized Reference DatabasePer-port charge <EURO 1.62 (Ksh199.80 VAT Inclusive)
12
![Page 13: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/13.jpg)
Number Portability: Application in Kenya
13
CRDB
CRDB
RECIPIENT OPERATOR
RECIPIENT OPERATOR
DONOR OPERATOR
DONOR OPERATOR
Authorization request
Authorization Answer
Instruction request
ALL OPERATORS
Instruction response
Broadcast
![Page 14: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/14.jpg)
Challenges
Network externalities:Increase in number of users increase value of network to other users: Dominance?
Fisheries problem:Each user decreases the value of the network participation for all the others- lower Qos
Consumer lock-in Strategies:Value added services
Large pre-paid subscriber base:Low income and low usage Cheap SIM
14
![Page 15: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/15.jpg)
Opportunities
Consumer choice
Competition
Better QoS
15
![Page 16: PROPOSED APPLICATION OF NUMBER PORTABILITY IN ENHANCING QoS AND QoE IN KENYA Peter Nyongesa & Mwende Njiraini Communications Commission of Kenya ITU-T](https://reader033.vdocuments.mx/reader033/viewer/2022051819/5515424d5503465e608b6109/html5/thumbnails/16.jpg)
Thank you!
16