Download - PROJECT SUCCESS THROUGH FACILITATED PARTNERING: UNLEASHING THE POWER OF COOPERATION & TEAMWORK
PERFORMING
BUILDAGREEMENT AND
COMMITMENT
INTRO
DEVELOP ANISSUE
RESOLUTIONPROCESS
UTILIZE ANEVALUATION
PROCESS
PROVIDEFOLLOW-UP
WORKSHOPSAS NEEDED
ALL WALK
THETALK
TEAMBUILDING
IDENTIFYCONTRACTSUCCESS
FACTORS ANDAPPROACH
TWO TO THREE DAYS FOR THE INITIAL "PARTNERING WORKSHOP"
OUR PARTNERING PROCESS
Features of our Process • Teambuilding• Alignment of roles and responsibilities• Help each other succeed• Establish effective communication• Use time as a precious resource• Utilize an experienced third party facilitator• Collaborative:
– Definition of success– Commitment to success– Development of a “Charter”
• See next slide for an example of a charter developed in a “Partnering Workshop” with another vital U.S. Government customer (reference is available)
Benefits of our Process• The power of a committed team• The customer is involved throughout• Facilitates an effective requirements process• Effective, trustful communication• Cost, budget, and schedule realism • Expedited decision-making and progress• Issues are discovered and resolved early• Expectations and roles are clarified• People are empowered• People support one another’s efforts• Collaborative problem solving• Innovative solutions
ISSUE RESOLUTION LADDER
NameTelephoneFAXemail
NameTelephoneFAXemail
NameTelephoneFAXemail
NameTelephoneFAXemail
OWNER /AGENCY CONTRACTOR
RESOLVEOR
ELEVATE IN ________DAYS
RESOLVEOR
ELEVATE IN ________DAYS
RESOLVE IN________DAYS OR
PROCEED TO ADRPROCESS
NameTelephoneFAXemail
NameTelephoneFAXemail
RESOLVEOR
ELEVATE IN ________DAYS
NameTelephoneFAXemail
NameTelephoneFAXemail
Rules of Issue Elevation
1. Resolve problems at the lowest level
2. If necessary, elevate problems quickly and simultaneously
3. No jumping levels of authority
4. Do not ignore the problem
5. Make only decisions with which you are comfortable, elevate the rest
SEVEN PRINCIPLES OF PARTNERING
1. Selflessly Contribute
2. Align Everyone
3. Use Time as a Precious Resource
4. Help The Other Party Succeed
5. Communicate Every Which Way, and Often
6. Synergize Brainpower & Energy
7. Celebrate Often & Well
BENEFITS OF PARTNERING (1 of 2)
• REDUCED LITIGATION EXPOSURE
• FEWER COST OVERRUNS
• BETTER QUALITY PRODUCTS
• EXPEDITED DECISION-MAKING
• MAY EXPEDITE PROJECT
• SWIFT PROBLEM RESOLUTION
• SUPPORT OF EACH OTHER
• LOWER ADMINISTRATIVE COSTS
BENEFITS OF PARTNERING (2 of 2)
• INCREASED INNOVATION
• FEWER DELAYS AND DISPUTES
• GREATER FINANCIAL SUCCESS
• REDUCED “CYCLE TIME”
• ISSUES ARE FOUND EARLY
• ESCALATION IS AN EASY OPTION
PARTNERING KEYS• CommitmentCommitment of All Stakeholders
• Unambiguous CharterCharter
• BehaveBehave According to Charter
• HelpHelp Others Succeed
• Problem Elevation ProcessElevation Process
• Periodic Follow-upFollow-up Sessions
• PatiencePatience With Human Nature
• PERIODIC EVALUATION
– USE THE EVALUATION FORMS
– PUBLISH THE RESULTS
– DO SOMETHING
• REGULAR FOLLOW-UP SESSIONS
– FACILITATED
– RENEWING
– DATA GATHERED
– PROBLEM SOLVING
4. FOLLOW-UP