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ORGANISATIONAL
BEHAVIOUR
SUBMITTED TO
PROFESSOR ANAND DESHPANDE
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ORGANISATINAL BAHAVIOUR
PRESENTED BY: QUEENIE FERNANDES - 06
ASGAR QUERESHI - 14
POOJA JAISWAL - 09
JASON EMRALD - 01
KARL FERNANDES - 05 MISBA P ATEL - 12
RUBINA KHAN - 11
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What is an Organization?
An organization is a
collection of peoplewho work together
to achieve
individual and
organizational goals.
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What is Organizational
Behavior?
Organizational
behavior (OB) is thestudy of factors thataffect how individualsand groups act in
organizations and howorganizations managetheir environments.
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What is Management?
Management is theprocess of planning,organizing, leading,and controlling anorganizations
human, financial,material, and otherresources to increase
its effectiveness.
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Managerial Roles
Manager: Any person who supervises one
or more subordinates.
Role: A set of behaviors or tasks a person
is expected to perform because of theposition he or she holds in a group ororganization.
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Managerial Skills
Conceptual Skills: Theability to analyze and diagnosea situation and distinguishbetween cause and effect.
Human Skills: The ability tounderstand, work with, lead,
and control the behavior ofother people and groups.
Technical Skills: Job-specificknowledge and techniques.
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Developing Organizational
Ethics andWell-Being Ethics: Rules, beliefs, and values that outline the
ways in which managers and workers should behave
when confronted with a situation in which theiractions may help or harm other people inside of oroutside an organization.
Well-being: The condition of being happy, healthy,and prosperous.
Social responsibility: An organizations moralresponsibility toward individuals or groups outside
the organization that are affected by its actions.
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ATTITUDE OF CUSTOMERS
TOWARDS AVIVA
Between 2004 and 2008, AVIVA surveyedmore than 100,000 people from 25 countries.
Of course, there are many areas wherecustomers think differently because ofcultural, economic and geographicaldifferences. But there are also plenty of areaswhere customers around the world share verysimilar attitudes things like saving enoughfor retirement, worries about financialsecurity and aversion to higher levels of risk.
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ATTITUDE OF CUSTOMERS
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VALUES OF AVIVA
CUSTOMER CENTRICITY
PASSION FOR WINNING
INTEGRITY
INNOVATION
EMPOWERED TEAM
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VALUES OF AVIVA
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MISSION STATEMENT OF
AVIVA
To be amongst INDIAS leading life insurerswith quality business model focused onsustainable growth
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VISION OF AVIVA
AVIVA- where exceeding expectationsthrough innovative solutions is
our way of life
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VISION OF AVIVA
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ORGANISATIONAL BEHAVIOUR
OF AVIVA
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CONCLUSIONIt is very important for every organisation tohave its unique bahaviour for the growth and
development of the organisation.
As AVIVA life insurance company ltd. has its own
behavioural patterns it has boomed ininsurance industry and is the fifth largestinsurance company of the world.