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2019
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Welcome
Normand Breton
Registrar and Director, Contractor Licensing
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Agenda
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20183
Matters Speakers
Opening Remarks Normand Breton, ESA
Report from ECRA Advisory Council Joe Kurpe, ECRA Chair
Registrar’s Update Normand Breton, ESA
ESA Corporate Strategy Overview Borjana Bulajic, ESA
Licensing Strategy Normand Breton, ESA
Enforcement Update Cynthia Magill, ESA
Compliance Update Shana Hole, ESA
Renovation Inspection Program Results Shana Hole, ESA
Licensing Administration Update Scott Eason, ESA
BREAK
Risk-Based Oversight Will Barrett, ESA
Communications Update Borjana Bulajic, ESA
Question & Answer All
Technical Hour John Calabrese, ESA
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ECRA Advisory Council UpdateJoe Kurpe, LEC, ME
Chair, ECRA Advisory Council
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ECRA Advisory Council Members
• Larry Allison, CAC
• Sean Bell, ME, UCAO
• Steve del Guidice, OEL
• Leo Grellette, ESA
• Cameron Hann, LEC, OEL
• Joe Kurpe, LEC, ECAO
• Debra Mattina, AMCTO
• Larry Shaver, LEC, ECAO
• Brian Smith, ESA
• Catherine A Taylor, ECRA AC
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20185
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Role of ECRA/ESA
• Forms part of the governance structure for provincial licensing
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20186
Electrical Contractor
Registration Agency Advisory
Council
Electrical Contracting
Industry
Municipalities
Consumer Interest Groups
Utility Contractors
Electrical Safety
Authority
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ECRA Mandate
To seek feedback, monitor, review and provide advice and recommendations to ESA on
• licensing
• examination
• registration and certification
of persons or businesses for different types of electrical work in Ontario.
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20187
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ECRA AC Accomplishments
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20188
Recommended activities and initiatives to include in ESA’s five-year Licensing Strategic Plan 2021-2025
Provided advice on ESA’s Business Plans and Compliance and Enforcement Initiatives
Represented ECRA Advisory Council at ESA Board of Director meetings
Provided feedback and advice on the Hire an LEC Awareness Campaign
ECRA AC’s input, recommendations and advice may take various forms and includes…
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Questions?
Questions or ideas? ECRA AC would like to hear from you!
Contact:
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20189
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Registrar’s Update
Normand Breton
Registrar and Director, Contractor Licensing
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Financial Update
Normand Breton
Registrar and Director, Contractor Licensing
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LECs & MEs Continue to Grow
12
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
ME
EC
Growth Trend in # of Valid Licenses
ESA Fiscal
ELECTRICAL SAFETY AUTHORITY ● NOVEMBER 2018
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Allocation of Revenues
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The Years Ahead
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Corporate Strategy OverviewBorjana Bulajic
Director, Communications and Stakeholder Relations
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Corporate Strategy 2021-2025
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ESA’s Next 5 Year Strategy: External Stakeholder Consultation Feedback
• External consultation ran from mid July to mid August
• 23 respondents with 30 comments
• Strong alignment with the strategic direction
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Licensing Strategy
Soussanna Karas,
Sr. Legal Counsel
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Licensing Strategic Plan Overview
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 201819
ESA aims to evolve our licensing oversight to motivate compliance, enhance public electrical
safety and add value to Ontarians.
Initiative 3: Target
Underground Economy
Initiative 2: Maintain Public
Confidence in the LEC and
ME Community
Initiative 1: Motivate
Compliance by Licence
Holders
Lice
nsi
ng
Go
alLi
cen
sin
gIn
itia
tive
Re
late
d A
ctiv
itie
s
• Identify current and
emerging risks of the
underground economy
and continue activities,
targeting risk areas
• Continue efforts to
improve awareness of
ESA’s enforcement efforts
to aid general deterrence
of the underground
economy
• Education
• Provide access to selective
information to help the
public to make informed
decisions
• Share licensing operational
experience and continuous
learnings with other ESA
departments
• Focus on continuously
evolving the Licensing
Regulation, with
government, to ensure that
ESA remains a modern
and relevant regulator.
• ESA will use technology
to improve how Licence
Holders work and interact
with ESA
• Enable a continuous
education and
professional development
framework
• Take steps to recognize
Licensed Role Models
• Enhance our licensing
oversight, including
consideration of selective
licensing compliance audit
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Initiative 1 – Motivate Compliance by
Licence Holders
Year 1 and 2 – Priorities
• Develop journey map for LECs and MEs to better understand their needs
• Digitize and modernize interactions with licence holders, including the licensing application and renewal process
• Publish Directors Bulletins
• Launch one non mandatory training opportunity
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Initiative 2 - Maintain Public Confidence
in the LEC and ME Community
Year 1 and 2 - Priorities
• Publish information for expired LECs and develop criteria to recognize and celebrate good performers
• Review and Improve internal forms and processes to ensure plain language, relevancy and transparency
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Initiative 3 – Target Underground Economy
Year 1 and 2 - Priorities
• Creating anonymous reporting tools (of non-compliant activities) on digital platforms, including on ESA website.
• Continue to evolve the Renovation Inspection Program
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Public Consultation - Stakeholder
Engagement
Stakeholder Engagement - Summary
Online Public Consultation: October 1 to November 1, 2019 (30-Days)
Received 10 comments from 4 stakeholders:
One LEC
Two MEs
Joint Letter from the OEL and ECAO
ESA Advisory Councils meetings: Presented and gathered feedback
OEL & ECAO Board of Directors Meetings: Presented and gathered feedback
ECRA AC: Extensive consultation
Introduce Licensing Strategy Working Group recommendations - February 2019
Full day meeting dedicated to seek strategic input to Licensing Strategy - May 2019
Update, discuss and seek feedback - June, October, November, 2019
23
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Public Consultation Responses
24
MAJOR THEMES
Underground Economy
Target underground economy, including
forming partnerships with other regulatory entities in Ontario and
federally
Improved Service Delivery
Improve interactions and communications with ESA, including scheduling and performing inspections
Public Safety Awareness
Increase public awareness of risks related to hiring
unlicensed contractors
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Public Consultation – Next Steps
Next Steps
• In process of compiling consultation feedback
• Additional communication to better understand feedback
• Prepare ESA response to feedback
• Revise Contractor Licensing Strategy as appropriate
ESA Licensing Strategy • June 11 201925
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Path Forward
Formation of the ESA cross departmental
Working Group
January 2019
Regular Checkpoints
with ESA Executive and
Board of Directors –
March, June, September, December
2019
Consultation with ECRA AC throughout the year –February, May, June October
November
Consultation and feedback
- ESA staff, industry and
public -summer/fall
2019
Final Approval of ESA
Corporate Strategy –
Fall 2019
Board approval of the Licensing Strategic Plan *March 2020
Launch of Licensing
Strategic Plan
April 2020
ESA Draft Licensing Strategy 2021-202526
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Questions?
ESA Licensing Strategy • EXRA AC Fall 201927
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Licensing Enforcement UpdateCynthia Magill
Enforcement Project Coordinator,
Contractor Licensing
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Enforcement Principles
29
ESA pursues charges against
individuals where there is a strong
likelihood of conviction and where
we can make the greatest impact on
safety.
ESA 's Mandate is to administer
and enforce the Electricity Act and
the Regulations. As part of this
mandate, ESA investigates
breaches of the legislation and
pursues charges where warranted.
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Enforcement Goals
30
Enforcement
Stop the offending individual from working as an unlicensed contractor
Dissuade others from doing unlicensed work
Encourage people to hire licensed electrical contractors
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Unlicensed Contractor Reports
31
Report received and
recorded
Validate Report
Filter information
Assign Investigator
File Investigation
Report
Decision on Charges
Court Proceedings
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Report Statistics
32
Notice of Violation’s
issued:659
Formal Investigations:
153
Charges Laid:
36
Convictions Received:
36
Fine Amount: $287,000
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Fine Amounts Year Over Year
• All fines paid to Courts.
33
• ESA fiscal year (Apr-Mar)
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
$9,000
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Average fine total per conviction of each unlicensed contractor
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Enforcement: BTEK Renewable
Energy Products
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Enforcement: General Contractor
Ordered to Pay $25,000 in Fines
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Enforcement: Putting Residents at Risk
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Publicized Convictions
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Compliance Update
Shana Hole, Licensing Advisor
Contractor Licensing
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Report Statistics
39
Total Discipline Reports
Received:
1,057
Warning Notices Issued:
727
Notice of Proposals:
217
Suspensions:
92
License Conditions:
26
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Why Should I Be a Licensed Electrical
Contractor?
40
You have the expertise,
equipment, and training to
do the job safely
Listed on our website
You can promote your
licence –recognized by
the public
You are supported by ESA – Hire an
LEC Campaign
It’s the law
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New online reporting form
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Online reporting
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Leave behind card
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How are you going to stand out?
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Kijiji
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 201845
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Looking forward
• We will seek ways to help you promote the professionalism of
your trade
• We will continue to assist by educating you on your licence
requirements
• Help ensure you are up to date in your training and
knowledge
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Renovation Inspection Program Update
Shana Hole, Licensing Advisor
Contractor Licensing
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Addressing the Underground Economy
48
Individuals and businesses that ignore legal obligations
• put safety of workers and consumers at risk
• create an unfair competitive advantage for illegitimate operators over compliant ones
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Renovation Inspection Program
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Program Results
Sault Ste Marie, London, Kingston/Belleville, Vaughan
• Number of Inspections conducted: 587
• Number of LEC’s working without permits: 154
• Number of Unlicensed Individuals: 72
• 57 owners
• 15 unlicensed contractors
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Next steps
• Continue to rotate throughout the province
• Review the results of residential pilots
• Evolve the program based on results
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Licensing Administration Update
Scott Eason
Project Specialist, Contractor Licensing
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Masters Electrician Examination
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 201853
70% overall, plus 60% in each section
42 individuals failed the exam based on the updated pass criteria
• The Master Electrician examination was overhauled to incorporate the 2018 OESC changes
• Questions were reviewed in all three section (OESC, Business Administration and Worker Safety)
• New questions were developed and approved for each section
• Question database has approximately 200 questions
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Undue Hardship Clause –
Master Electricians
Substantial in nature, not just the ordinary or expected hardships of life
Directly caused them to be unable to complete the renewal process in time
Long-lasting enough to cause the one-year deadline to be missed
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 201854
Government Priority: Burden Reduction
• Focus on reducing regulatory burden for individuals & businesses.
• Government chose to highlight an undue hardship clause as part of Open for Business burden reduction initiative.
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Continue to Grow
ELECTRICAL SAFETY AUTHORITY ● OCTOBER 201855
1,000
3,000
5,000
7,000
9,000
11,000
13,000
15,000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
ME
EC
Growth Trend in # of Valid Licenses
ESA Fiscal
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BREAK
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Risk-based Oversight
Mark Taylor
General Manager, Business Planning &
Improvement
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3
Type of Installer
History of Performance
for similar installations
Accessibility
ComplexityEra of
FacilityBuilding
Classification
Scope of Work
Public Exposure
Environment Factor
Severity
Likelihood
Who (the installer)
What(the installation)
Where(location of installation)
Risk levels
Low risk
Medium risk
High risk
What is Risk-based Oversight (RBO)?
Oversight of electrical installations is based on an assessment of the safety risk of the installation.
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What is Risk-based Oversight (RBO)?
In 2020, ESA will process all electrical wiring applications using the RBO safety risk model.
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The Authorized Contractor Program (ACP) and associated Program discounts will end upon the initiation of RBO.
No “grandfathering” for ACP Accounts
Authorized Contractor Program (ACP)
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RBO Benefit Eligibility
All Contractors can benefit from RBO and be eligible for:
• Selective Inspection
• Pre-Authorized Connections
• After Hours Emergency Connections
• Same Day Emergency Connections
• “Small Jobs” visited at a 1-in-10 ratio
• 1-in-10 site visits for HVAC wiring work
• 1-in-5 site visits and pre-authorized connection for Pole line
and HV substation maintenance
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RBO Benefit Eligibility
• You take out 10 or more notifications in a 12-month period (depending on the benefit)
• You maintain a low defect ratio (depends on the benefit)
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All Contractors will be eligible for RBO benefits in 2020 if:
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Defect Ratio
A defect ratio is:
•Number of defective sites/number of sites visited
•Recalculates at the end of each month
Technical defect counts as 1 defect
Warning defect will be included but at a 1/5th value, meaning 5 Warnings are the equivalent of a standard technical defect
Administrative defects, such as No Access are not counted towards the defect ratio
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Scheduling
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Methods by which to file and schedule notifications will not
change:
• Phone through the Customer Service Centre, by Fax, On-Line
On-line customers will notice changes to the application screens.
One application form will apply to all notification types.
• i.e. “small jobs form” will be obsolete
• More details will be provided
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Scheduling
New for all medium or low-risk
65
Contractors who provide 48 hours notice receive notice, via text or email, either the day before or the day of a scheduled visit, that the notification has been PNVS or rescheduled to another day.
Contractors who did not receive a PNVS text/email message are to assume ESA will attend the site and ensure access until 4:30 PM
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Scheduling
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High-risk notifications will be scheduled on the day the
Inspector services the area.
LECs will still be able to request a site visit, regardless of the
risk-ranking
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Next steps
Contractor Training
Winter 2020
•Webinars
•Monthly Information Releases
•ESA Website Updates
•RBO Guide Book
RBO Launch
Spring 2020
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Communications Update
Borjana Bulajic
Director, Communications and
Stakeholder Relations
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Power Your Life
69 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018
Mike Holmes Jr Frankie Ferragine
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Power Your Life
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Passing the Baton
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Business Card
72 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018
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Invoice
73 ELECTRICAL SAFETY AUTHORITY ● NOVEMBER 2018
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Vehicle
74 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018
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Website
75 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018
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Kijiji Ad
76 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018
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Question and Answer Session
77
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Thank you
Normand Breton
Registrar and Director, Contractor Licensing
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Contact Us
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Have any questions, concerns or require additional information?
Contact us through our website or [email protected]
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2019
Thank you!
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Technical Hour
81