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Copyright 2014 Riverbed Inc. Confidential.1
Tomasz Winiarski
Solutions Architect EE - CISSP, CISA, CSSK, CRISC
SteelCentral NPM SolutionLet’s talk about visibility. Network is Rarely a culprit.
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Copyright 2014 Riverbed Inc. Confidential.2
Typical process for troubleshooting an issue
Helpdesk opens ticket
and sends to a
network engineer.
Network engineer
checks his tools
and says it’s not in
the network and
forwards to server
team.
Server team says,
my servers are fine,
pass to app team.
App team says, our
apps are fine, pass
back to Helpdesk.
User calls
Helpdesk about
the network being
slow.
Helpdesk calls
user and says they
don’t see any
issues.
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Copyright 2014 Riverbed Inc. Confidential.3
Proactive Problem Identification
Find FixSteelCentral
analytics
Find FixWithout analytics
MTTR
EVENTS
Application slows Call to help desk
Alerts to problems
sooner than users
Automates analysis of performance changes to provide proactive notification of issues
• Continuously learns network / application behavior to identify abnormal changes
• Focuses on errors and responsiveness issues that reflect deteriorating user experience
• Provides contextual evidence to streamline diagnosis
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Copyright 2014 Riverbed Inc. Confidential.4
Business Intelligence, Not Data
Service
Dashboards
Dependency
Mapping Analytics
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Dashboards
Contextual drill down
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Copyright 2014 Riverbed Inc. Confidential.6
Out-of-the-box Dashboard
Templates
• Simplify out-of box deployment
• Increase adoption by more and different types of users
• Improve information sharing & collaboration
• Enable faster ID of trends and issues with graphical views
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Copyright 2014 Riverbed Inc. Confidential.7
Service definition
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Copyright 2014 Riverbed Inc. Confidential.8
Application Intelligence via DPI
• Detect which applications are traversing through your network
• Recognize popular business and recreational applications
• No special configuration required – built into SteelHead & NetShark
• Gain insight into app type, usage - who used it, when, from where
• Easy to apply QoS rules based on NetProfiler data
• Quantify bandwidth usage of business critical apps
• Identify real-time apps that need more BW
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Copyright 2014 Riverbed Inc. Confidential.9
Extended QoS Visibility
• Understand whether quality of service settings in SteelHead by application are meeting expectations with new shaping and enforcement reporting in SteelCentral NetProfiler
• Identify traffic flow per class/user - drill into areas that matter (applications/users/IPs per class drilldown)
• Detect under or over provisioned rules
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Copyright 2014 Riverbed Inc. Confidential.10
VoIP Call Quality Visibility
• Monitor VoIP with at-a-glance dashboard views
– % RTP (real time packet loss)
– Jitter
– MOS (mean opinion score)
– R Factor
• Gain insight into branch-to-branch or peer-to-peer traffic
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Copyright 2014 Riverbed Inc. Confidential.11
Comprehensive VoIP Reporting
Site to SiteQoS
VoIP quality metrics
• Jitter
• Packet loss
• MOS
• R-Factor
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Copyright 2014 Riverbed Inc. Confidential.12
Virtualization Leader
Only vendor to support all forms of virtualization monitoring
Server Virtualization
• VMware ESXi
Desktop/App Virtualization
• Citrix XenApp
• VMware View
Network
Virtualization
• VMware NSX
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Copyright 2014 Riverbed Inc. Confidential.13
Lets look inside the virtual traffic
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Copyright 2014 Riverbed Inc. Confidential.14
Security
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Copyright 2014 Riverbed Inc. Confidential.15
Case 1 – Slow application
Service-level dashboard
Understand dependencies via
automate discovery
Fast, flexible drill down to incident
report or traffic metrics
Automated analytics
Seamlessly drill-down into packets
Packet-level / transaction analysis
in SteelCentral Pilot
Integrated with Wireshark
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Copyright 2014 Riverbed Inc. Confidential.16
Case 2 – WAN bandwidth utilization
monit
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Copyright 2014 Riverbed Inc. Confidential.22
Thank You
Copyright 2014 Riverbed Inc. Confidential.22
Mail: tomasz.winiarski(at)riverbed.com
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Copyright 2014 Riverbed Inc. Confidential.23
SteelCentral NetExpress
All-in-one network performance monitoring solution
• Easy-to-deploy appliance is suitable for SMEs
• Virtual edition monitors cloud / software-defined data center environments
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Copyright 2014 Riverbed Inc. Confidential.24
Broad Network Packet Broker Support
• APCON
• Arista Networks
• Big Switch Networks
• cPacket
• Garland Technology
• Gigamon
• Interface Masters
• Ixia
• Network Critical
• VSS Monitoring
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SteelCentral Dashboards
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Copyright 2014 Riverbed Inc. Confidential.26
RPM Dashboards
Web AnalyzerAppInternals
AppResponse
• Web-based dashboards blend data from multiple solutions to provide end-to-end service monitoring
– Increase adoption by more and different users
– Improve information sharing & collaboration
– Identify trends and issues faster
• Customizable, role-specific views
– Executive dashboards, level-1 support, tier-n troubleshooting, app support, and more
• Contextual drill-down from enterprise views to root cause analysis
NetProfiler
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Copyright 2014 Riverbed Inc. Confidential.27
Seamless Drill Down into NetProfiler