Download - Pgp1-2014 Ism1 Session1
8/9/2019 Pgp1-2014 Ism1 Session1
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Computer 'muck'
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...what this course is meant to do......(in your minds)...
8/9/2019 Pgp1-2014 Ism1 Session1
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Professor Madhukar Dayal, IIM Indore
PGP ! Mum"ai #$!%, & !% !
Information Systems for Managers 1
Session 1
8/9/2019 Pgp1-2014 Ism1 Session1
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Cardinal rules
o Mo"iles. *e+ere penalty if one rin s - +i"rates (and caught ).
&ttendin all classes is mandatory.Make sure your attendance is marked for &C/ session as per rules.
0ead the day's assi ned readin s-cases BEFORE comin to the class.*leep well the ni ht "efore12rin the case material to e+ery class ( ood for pop up 3ui44es, all are
open case material and notes ).
ALL PPTs (as PDF) will be shared via email or on Google drive&s I ha+e full faith and trust, you will ne+er +isit them a ain1
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&"out the Course
8la+our of the course will "e 9 !n"orma#ion s$s#ems ( no# !T )% #heira&&li'a#ions in b siness% and #he role o" managers . Primary focus in the
course will "e 9 managemen# :.5echnolo ies may "e *br shed * throu h, where needed, "ut will not form a part
of any 3ui4 - e;am .
5o clarify6
!n"orma#ion Te'hnologies < /ardware = >peratin *ystems = etworks =Clouds = &pplication de+elopment ....
!n"orma#ion S$s#ems < se of the a"o+e "y or anisations (such as,"usinesses, o+ernments, etc) for their ad+anta e.
+se < selectin - "uildin , adoptin , e;ploitin , inte ratin , trainin , impro+in ,monitorin , o+ernin , ... etc.
Just like to 'drive' a car, you do not have to be a 'mechanical' engineer ! ...to'use' information systems, you do not have to be an 'IT' engineer.
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5he three modules...
,od le ! 6 Information *ystems6 ;plorin the "usiness perspecti+e
Con+entional applications of I* for "usinesses6 +arious models, ainsachie+ed, pro"lems and challen es faced, role of mana er.
! case (Cisco 0P).
,od le !! 6 Mana in customers throu h I5 *ystems
ew applications of I* for "usiness6 data warehousin , minin , customerrelationship mana ement.
! case (/arrah's entertainment).
,od le !!! 6 5echnolo y trends in "usinesses
commerce, social networkin , cloud computin .? cases6 Me online, 8ace"ook, C& 5echnolo ies.
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5he Course >utline
+aluation6
CP6 Class @ preparation = presence = participation = ponderin .CP 3ui44es (pop up 3ui44es) (at start, in middle, at end, anytime1)
Aui46 >ne (a"out ?$ minutes, open case material).
nd 5erm6 >ne (a"out # hours, open case material).
Group e+aluation6 "ased on roup case PP5 su"mitted and presented. Any group(s may be called by surprise to present their case analysis.
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*o far...
&ny 3uestionsB
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hat does the -!T De&ar#men# in a lar e or anisation do B
hat is its structure B
hat are its roles and responsi"ilities B
hat does an -!T .om&an$ do B
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I5 - I* department6 >r anisation
In medium and small enterprises6 (part) in house, outsourced.
ew models6 leased - contracted - outsourced e3uipments and ser+ices
(application de+elopment maintenance, "ackups restoration,security, etc).
!n large organisa#ions/
.!O% .TO% 0P(Te'h) e#'
one2wise 3 " n'#ion2wise heads
Pro4e'#2wise managers
S$s#em engineers% &rogrammers
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I5 - I* department6 con+entional role
Con+entional I5 department's role in or anisations
>r anisation
I5team
/+endors
>*+endors *
+endors
ete3uipment
etser+ice
pro+iders
Peripheralde+ices
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;pectations from I5 team(s)
0ole conflict for CI> - C5> and the team
I5team
5rou"leshootin ,maintainin ,
inte ratin the56 B
65E7 to de+elop new appsfor the >r n - customersB
5rou"leshootin ,maintainin ,
inte ratin theOS B
5rou"leshootin ,maintainin ,
inte ratin theS6 B 5rou"leshootin ,
maintainin ,inte ratin the
7e#6 B
5rou"leshootin ,maintainin ,
inte ratin the&eri&herals B
Ba'8 & 9 re2s#ore:
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I5 support in or anisations
&fter cloud I5 structure and systems in or anisations
Corpcustomer
I5team
/+endors
>*+endors *
+endors
ete3uipment
etser+ice
pro+iders
Peripheralde+ices
O""loaded #o 'lo ds;;5o de+elop new apps for the >r n
2 >D
DI
5hanks to i8i,iMa; etc.
5hanks to 2luetooth,mo"ile de+ices etc.
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I5 - I* department6 8unctions
Chan in role of I5 - I* departments6
8rom trou"leshootin and maintenance to...
...scrutiny of en+ironment and competition for new technolo y - systems,
...addition of in house trainin or 9how to's:,
...de+elopment of applications and their inte ration,
...helpin top mana ement in corporate performance measurement andanalysis,
...customer re3uirements analysis - relationship mana ement (C0M),...data warehousin , minin , 2I,
...and many more 11
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I5 - I* department6 Challen es
Challen es facin the I5 - I* departments60apidly e+ol+in technolo ies. 8ast o"solescence. /i h costs. Eon time
to de+elop and start usin new information systems.
+eryone wants e+ery solution ( success stories ) they ha+e heard of in"usiness ma a4ines1
Mana erFs and user's, "usiness partner's, customers' ( continuously )chan in re3uirements.
2ut, all of them resist chan e themsel+es 1
eed to support &EE departments in their information re3uirements.eed to keep updated with technolo ies, platforms, applications, etc.eed to learn new thin s +ery rapidly.
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hat do -!T .om&anies do B
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here is 9 'om& #ing : shiftin toB
M + t f f I5 d +i i 2 i
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*ource6 J 0esearch, #$!# (K*& study)
!L $s Mainframes
!LN$s Mainframes
!LO$s Mainframes Minicomputers
!LL$s Mainframes Minicomputers PC computin
#$$$s dwindling Minicomputers PC computin Internetcomputin
#$!$s dwindling PC computin Internetcomputin
Mo"ilecomputin
#$#$s dwindling Internetcomputin
Mo"ilecomputin
#$?$s B B B B B
Mo+ement of use of I5 de+ices in 2usinesses
rist "and - necklace computin , weara"le computin , etcB
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hat are a mana er's rolesB
*trate ise . Plan . >r anise . 8acilitate . *uper+ise . Direct . Co ordinate .
2ud et . 0e+iew . 0eport . Impro+e ....
TOP
,!DDLE
LO6ER
LEADERS5!P ROLE
,A7AGER!AL ROLETE.57!.AL ROLE
M55 I5
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M55 I5
9&merican companies spend as much on I5 each year as they do onoffices, warehouses, and factories & # #oge#her : (in #$$ ).
Pro"lems companies face69...copin with the a"undance of technolo ies...:9...mana ers feel ill e3uipped...:9...in+ol+e themsel+es less and less with I5...:9...pro ects deli+er less than en+isa ed...:9...frustration, delay, disappointment...:
9...aligning b siness and !T s#ra#eg$ ...: 666 the "i est pro"lem.
QChapter !!Q in K*& < corporate "ankrupty.
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M55 I5
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M55 I5
9In past, new technolo ies were a"sor"ed o+er a lon period of time,slowly reachin their full potential (e. . electricity). ith I56 this has"een +ery rapid.:
95o succeed in usin General Purpose 5echnolo ies6 "etter skilled workers, hi her le+els of team work, redesigned &ro'esses , newdecision ri hts...: are needed. ( ;plain strate y to people connection )
9...three cate ories of I56 8unction I5 , etwork I5 , nterprise I5 ...:
here would you put the6 lectronic typewriter B M* >ffice B
5elephone - fa; B mail - instant messa in B Goo le Dri+e B
Can you think of other networks in the orld - societyB/ow a"out Terisi n B PayPal B MakeMy5rip B
M55 I5
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M55 I5
Q8unction I5 6 word processors, spreadsheets, statistical software (moreindi+idualistic, enhances indi+idual producti+ity)...Makes the e;ecutionof stand alone tasks more efficient.Q
Q etwork I5 6 email, instant messa in , wikis, "lo s (for multiplesimultaneous users, participati+e, impro+es colla"oration).Q
Q nterprise I5 6 0P, *CM, C0M (determinedly interacti+e, impro+es
synchroni4ation, standardi4ation, monitorin ).Q