Download - PERIODIC PERFORMANCE REVIEW
PERIODIC PERFORMANCE REVIEW
K A GarlingWORKCOVER INDEPENDENT REVIEW OFFICERJanuary, 2013
04/19/2023
Complaints\Communication
Complaints\Delay
Complaints\Medical costs
Complaints\Medical treatment
Complaints\Other
Complaints\Weekly Benefits
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Advice GivenILARS Invoice Approved - PaidInformation ProvidedNo Error FoundOOJ - Not Referred
COMPLAINTS BY ISSUE TYPE
04/19/2023
NUMBER OF COMPLAINTS RECEIVED BY MONTH
Complaint\Preliminary Enquiry
ILARS\Accepted
ILARS\Assessment Pending
ILARS\Declined
ILARS\Withdrawn
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
OctoberNovemberDecemberJanuary
04/19/2023
NUMBER OF CASES CLOSED
49%
7%
44% ComplaintEnquiryILARS
04/19/2023
NUMBER OF COMPLAINTS BY TYPE
Complaints\Communication
Complaints\Delay
Complaints\Incorrect Calculations
Complaints\Medical costs
Complaints\Medical treatment
Complaints\Other
Complaints\Weekly Benefits
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
DecemberJanuary
04/19/2023
NUMBER OF COMPLAINTS RECEIVED BY MONTH
85%
6%
8%
1% 0%
ILARS\Accepted
ILARS\Assessment Pending
ILARS\Declined
ILARS\Withdrawn
Complaint\Preliminary Enquiry
Other
04/19/2023
SOURCES OF COMPLAINTS RECEIVED OCTOBER 2012 – JANUARY 2013
October
November
December
January
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Complaint 13 NumberComplaint EmailComplaint LetterComplaint Telephone
04/19/2023
SOURCES OF ENQUIRIES RECEIVED OCTOBER 2012 – JANUARY 2013
October
November
December
January
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
13 NumberEmailIn PersonTelephone
04/19/2023
SOURCES OF ILARS CASES RECEIVED OCTOBER 2012 – JANUARY 2013
13 Number
In Person
Letter
Telephone
Website
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
OctoberNovemberDecemberJanuary
