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People Management Skills

People Management SkillsEmpower People for Enhanced Performance

People Skills - Importance


People Management SkillsCommunication Rapport BuildingInfluencingMotivating Performance ManagementLeadership

Communication


What is ComunicationProcess of transmission ofIdeas, Feelings, Messages etc.from sender to receiverin such a way thatreceiver understands .


UnderstandingFormula for Understanding

ExpressionImpression=

Communication ProcessReceiverMEDIUMIdeaEncodeTransmitReceiveDecodeActSender

Communication ProcessSenderReceiverMEDIUM


Communication barriersSemantic Barriers

Physical barriers

Psychological barriers


Giving InstructionsUnderstand the receivers backgroundMake receiver at easeGive instructions, not ordersBe ClearBe precise (KISS)Encourage clarificationAsk Feedback


Giving Negative FeedbackGet your emotions under control Find a private placeFocus on their actions, not on the personBe specificBe timelyBe calm Reaffirm your faith in the person Stop talkingDefine positive steps Get over it


Giving Positive FeedbackDo it now Make it publicBe specificMake a big deal out of itConsider the receiverDo it oftenDo it evenlyBe sincere

Rapport Building


What is Rapport?Natural process of matching and being in alignment with another. A sense of mutual understanding and sympathy The presence of harmony, trust and cooperation in relationship Demonstrating understanding of the other persons model of the world.You dont have to like or agree to the other persons model of the world, but you have to at least understand it.


Rapport BuildingTake a genuine interest Pick up on the key words in conversation. Notice how someone likes to handle informationBreathe in unison with them. Look out for the other person's intentionAdopt a similar stance to them in terms of your body language, gestures, voice tone and speed. Respect the other person's time, energy, moneyTalk others language

Influencing


What is Influencing?a power to affect persons or events especially power based on prestige etc; "used her parents' influence to get the job" causing something without any direct or apparent effort charm: induce into action by using one's charm; "She charmed him into giving her all his moneyTo cause adversaries or others to behave in a manner favorable to us


What is influenced ?The other personsAttitudesBeliefsValuesBehaviorMotivesActions


Examples of InfluencingSalesman selling a product to a customerManager wanting his subordinate to perform better Father trying to reason out with his son to join a particular degree courseWife trying to influence her husband to buy her a costly sareeDoctor persuading a patient to stop smoking


The Process of InfluencingFor effective influencing:A message should meet the psychological needs of the other personSeek only minor changes in the audiences attitudes at a timeEstablish a common ground with the other personLeave your audience feeling satisfied and competentFor change to endure, people must be convinced they will be rewarded in some way


Outcomes of Successful PersuasionTarget person doing what is intendedPermanent ChangeAttitudeBehaviour Mutual satisfaction


Tools of InfluencingNegativeCheatingThreatening / BullyingBlockingSelf PityTwisted LogicBinding


Tools of InfluencingPositiveEthos - CredibilityPathos - EmotionsLogos - LogicKairos - Timing

Motivating


MotivatingThe Needs HieraechyMotivators Hygine FactorsMotivating EmployeesProblems in Motivating

Performance Management


Performance ManagementGoal SettingGuidanceMentoringCounselingGiving FeedbackProblem solving

Leadership


What is leadership?Leading peopleInfluencing peopleCommanding peopleGuiding people


The meaning of leadershipThe process of influencing people and providing an environment for them to achieve team or organizational objectivesWhat is leadership?


Effective leaders can increaseSubordinates motivation

Satisfaction

Morale

Task performance

Group identification


Types of LeadersLeader by the position achievedLeader by personality, charisma Leader by moral exampleLeader by power heldIntellectual leaderLeader because of ability to accomplish things


Leadership is all about..The art of getting people to do what they really dont want to do and dont feel equipped to do against a timeline they dont believe in, with risks that scare them, to achieve an objective they believe at the beginning to be impossible. Eric Gregory


Leaders vs. ManagersLEADERS:innovatefocus on peopleinspire trusthave a long-range viewask what and whyhave eyes on horizonoriginatechallenge status quodo the right thingMANAGERS:administratefocus on systems / structuresrely on controlhave a short-range viewask how and whenhave eyes on bottom lineinitiateaccept status quodo things right


People Management AttitudesIntegrityEquity & FairnessRespect for OthersEmpathyGenuine concern for others

Stress the need of UnderstandingDifferentiate between Expression & impression

Story of Young Boy giving Flower to GirlHperlink : Transmit / Medium / ReceiveTake a genuine interest in getting to know what's important to the other person. Start to understand them rather than expecting them to understand you first. Pick up on the key words, favourite phrases and way of speaking that someone uses and build these subtly into your own conversation. Notice how someone likes to handle information. Do they like lots of details or just the big picture? As you speak, feed back information in this same portion size. Breathe in unison with them. Look out for the other person's intention their underlying aim rather than what they do or say. They may not always get it right, but expect their heart to lie in the right place. Adopt a similar stance to them in terms of your body language, gestures, voice tone and speed. Respect the other person's time, energy, favourite people and money. They will be important resources for them.

Download - People Management Skills

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