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Out of Sight, Out of Mind?The Challenge of Distance Management
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The Facts
65% of GALA members have 10+ staff
2/3 have people management responsibility
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Let’s hear it from you
Who works for a company with more than 1 office?
Who manages remote team members?
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If you keep talking about distance as an issue,
it will become an issue.
“
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5Myths about Virtual Teams
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Myth 1
It is more difficult to build trust
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Trust
Traditional ways do not apply Work-related cues to build trust:
• Responsiveness• Reliability• Integrity
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Checklist
1. Set clear deadlines and commit to them
2. Clarify expectations on responding to requests
3. If you do not say it, you leave room for interpretation
4. Use appropriate communication channels
5. Monitor the communication and act QUICKLY
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Myth 2
It is more difficult to build synergy
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Synergy
People need to be in same room to make cooperation happen
The water cooler breakthrough… impossible to make it happen virtually?
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Checklist
1.Define your common goal2.Create special virtual team
projects3.Innovate! Use technology
(Skype, Yammer, Podio, Asana)4.Pick your main channel
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Myth 3
Team members feel more isolated and detached
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Isolation
It only takes 15 meters to create a feeling of distance
Offices in different places don’t connect
Remote workers will never work out
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Checklist
1.Face-to-face time and events
2.Be conscious not to omit remote workers:• Decision-making• Training• Career development
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Myth 4
Interpersonal skills do not matter
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Interpersonal skills
Technical skills alone are enough
No need high emotional intelligence:• Manage time and productivity• Take responsibility• Control mood/emotions• Build support network
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Checklist
1.Go deeper on recruitment2.Apply constant feedback
loop3.Foster initiative
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Myth 5
You cannot measure and reward performance
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Performance
You can’t measure performance
You can’t verify people are doing the “right” thing
It’s harder to assist employees who struggle
How do you inspire?
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Checklist
1.Listen!2.Engage all employees3.Create teams across
geographies and functions4.Be a source of inspiration
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It doesn’t always go according to plan…