Designing CohesivelyAcross Product Components

Lauren Von Dehsen: @lvondehs

Carnegie Mellon UniversityIndustrial Design & HCI

R/GA, Experience DesignNike+ FuelBandR/GA Connected Device Accelerator

The object = product.The software = product.

Object & Service = Product.

Hardware

= Product.Firmware

App(s)WebsiteCloud

The goal is to create a single, cohesive product experience across all components.

Designers must create a layer of utility that benefits the user.

And choreograph the illusion of seamless connection.

Designing Connected Devices5 thoughts:

Features cross technical components. User flows must too.

1/

HardwareFirmware

App(s)Website

Cloud

Hardware

Web

Hardware

App

Web

App

Consider human actions. They are critical to digital features.

2/

Take a nap Play a sport

Anything can happen at anytime.Design flexible elements.

3/

1 2 4 53

1 2

4

5

3

www.medium.com/@lvondehs

Design for dormancy, not just for interaction.

4/

Active

Passive

The absence of an experience is also an experience.

Understand the medium. All of them.

5/

CapabilitiesStrengthsLimitationsDependencies

RolesHardwareFirmware

App(s)Website

Cloud

Thanks.

@lvondehs