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Department of Parliamentary ServicesParliamentary Library
Open Source Reference Desk Software
at the Victorian Parliamentary Library
Robin Gallagher & Peter Neish
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Department of Parliamentary ServicesParliamentary Library
Who are our clients?
• Members of Parliament
• Members’ staff (electorate officers, party staff, ministerial staff)
• Parliamentary staff (especially parliamentary committees)
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Department of Parliamentary ServicesParliamentary Library
Existing workflow
• Email or telephone queries
• Response emailed or printed and picked up
• Significant or common requests entered into Reference Knowledge Base
• Statistics recorded manually
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Department of Parliamentary ServicesParliamentary Library
Workflow problems• Single reference task involved up to 6 separate actions
– Record query– Compile answer– Email client text & attachments– Copy text record & files into RKB– Record reference statistics on monthly form– Transfer statistics once a month to spreadsheet
• Difficult to know:
– what other Reference staff were working on – status of incomplete queries, if staff member absent
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Department of Parliamentary ServicesParliamentary Library
Requirements
• Simple to use
• Capture statistics
• Integrate into workflow
• Capture frequent / important queries into our Reference Knowledge Base
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Department of Parliamentary ServicesParliamentary Library
What we built
• Web-based tool
• Integrates with LDAP
• Built in JAVA
• uses the Play! framework – MVC
– Hibernate and JPA
– Groovy templating system
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
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Department of Parliamentary ServicesParliamentary Library
Thanks
• Code will be available at github.com/pov