Board Meeting | 28 April 2015 Agenda item no. 11.2
Open Session
Monthly Transport Indicators
Recommendation(s)
That the Board:
i. Receives this report.
Executive summary
The monthly transport indicators report provides an overview of key trends within the transport system, as well as wider economic indicators that impact on the performance of Auckland’s transport network.
This month’s report includes those indicators for which updated results from the previous months report are available. Economic Activity
There were 528 building consents issued in February 2015; 13.8% more than the same month last year. The 12 month rolling average to February was 21.2% higher than the preceding 12 months.
Average fuel prices increased in March with increased oil prices and fell in early April with the strengthening of the NZ dollar.
Total Auckland fuel sales for the year to January 2015 were -1.4% lower than the 12 months rolling total. Data for February was not available at the time of writing.
The March 2015 heavy traffic index fell by 0.4% for the month after strong growth in December and January, suggesting a slowing of economic growth.
Auckland Traffic
Arterial peak productivity averaged 49.3% in March 2015; up from 45.3% in February. In March 28% of the network was congested; up 1% on March 2014.
Public Transport
Auckland public transport patronage totalled 78,176,841 passenger boardings for the 12 months to March 2015, an increase of +1.4% on the 12 months to February 2015 and +10.1% on the 12 months to March 2014. March monthly patronage was 8,394,790, an increase of 1,088,861 boardings or +14.9% on March 2014, normalised to ~ +11.8% accounting for one more business day, one less weekend day and special event patronage, compared to March 2014. Financial year to date patronage has grown by +10.9%.
For rail, service punctuality in March 2015 was 77.8%, compared to the average for the 12 months to March 2015 of 86.0%.
67.6% of all trips in March 2015 were made with AT HOP; up from 62.5% in February 2015. In March 2015, 70.2% of bus trips used AT HOP, 72.9% of train trips, and 23.2% of ferry trips used AT HOP.
Board Meeting | 28 April 2015 Agenda item no. 11.2
Open Session
Parking
Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in March 2015 was 98.6% – above the SOI target range of 80-90% for 2014/15.
Cycling
Cyclist movements in March 2015 were 1.9% higher than in March 2014. A total of 902,343 cycle trips were recorded for the year of April 2014 to March 2015; an increase of 0.8% on the previous year. Morning peak movements increased by 0.8% when compared to February last year. Customer Satisfaction
March 2015 quarterly customer satisfaction surveys showed an improvement in overall satisfaction with public transport services, rising from 83% last quarter to 84%. This is above the SOI target of 83%. Increases in customer satisfaction were recorded against all Metro modes. Satisfaction with roads remained stable at 71%, which is above the SOI target of 70%.
Attachments
Number Description
1 Monthly Transport Indicators Report: March 2015
Document ownership
Submitted by Mohini Nair
Manager, Strategic Transport Planning
Recommended by Peter Clark
General Manager, Strategy and Planning
Approved for submission David Warburton
Chief Executive
Attachment 1 - Auckland Transport - Transport Indicators March 2015
Auckland Economic Activity - economic
activity increased 1.2% in the December
2014 quarter; the ninth consecutive
quarterly rise. The year-on-year growth
rate for Auckland was 3.5% and New
Zealand was 3.6%.
Source: ANZ Regional Trends: Auckland
(Quarterly data)
ANZ Truckometer - uses NZTA data as an
indicator of national economic activity. The
March 2015 heavy traffic index fell by 0.4%
after strong growth in December and
January. This suggests a slowing of growth
in the economy.
Source: ANZ Truckometer (Data available
12th of the month)
Auckland Labour Force - Auckland
employment in the Dec 2014 quarter
totalled 782,200, up 2.9% on Dec 2013 and
up 2.6% on the Sept 2014 quarter.
Unemployment totalling 47,200 in the Dec
2014 quarter was 8.2% less than Dec 2013
and down 3.3% on the Sept quarter. The
ratio between employment and
unmployment rose to 94.4%.
Source: Statistics NZ Quarterly Labour
Force Survey (Quarterly data)
Dwelling Consents Issued - 528 consensts
were issued in Februrary 2015 up 13.8% on
February last year. The 12 month rolling
average to February was 21.2% higher
than the preceding 12 months.
Source: Statistics NZ
Auckland Labour Force
Auckland Economic Activity ANZ Truckometer
Dwelling Consents Issued
Economic Indicators
-4
-3
-2
-1
0
1
2
3
4
5
6
Dec0
6
Jun
07
Dec0
7
Jun
08
Dec0
8
Jun
09
Dec0
9
Jun
10
Dec1
0
Jun
11
Dec1
1
Jun
12
Dec1
2
Jun
13
Dec1
3
Jun
14
Dec1
4
%
Auckland Quarterly Growth Auckland Annual Growth National Annual Growth
$28,500
$30,500
$32,500
$34,500
$36,500
$38,500
$40,500
850
950
1,050
1,150
1,250
1,350
1,450
Mar-04
Sep-0
4
Mar-05
Sep-0
5
Mar-06
Sep-0
6
Mar-07
Sep-0
7
Mar-08
Sep-0
8
Mar-09
Sep-0
9
Mar-10
Sep-1
0
Mar-11
Sep-1
1
Mar-12
Sep-1
2
Mar-13
Sep-1
3
Mar-14
Sep-1
4
Mar-15
ANZ Heavy Traffic Index (LHS) Jan 04=1000 GDP $m (RHS)
12 Month Rolling Average (RHS)
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
-
100
200
300
400
500
600
700
800
900
1,000
Mar-09
Sep-0
9
Mar-10
Sep-1
0
Mar-11
Sep-1
1
Mar-12
Sep-1
2
Mar-13
Sep-1
3
Mar-14
Sep-1
4
Mar-15
Monthly (LHS) 12 Month Rolling Average (RHS)
Monitor Trends Driving Transport Demands: Economic Indicators
80
82
84
86
88
90
92
94
96
98
100
0
100
200
300
400
500
600
700
800
900
Dec-0
4Ju
n-0
5D
ec-05
Jun
-06
Dec-0
6Ju
n-0
7D
ec-07
Jun
-08
Dec-0
8Ju
n-0
9D
ec-09
Jun
-10
Dec-1
0Ju
n-1
1D
ec-11
Jun
-12
Dec-1
2Ju
n-1
3D
ec-13
Jun
-14
Dec-1
4
%
THO
USA
ND
S
Unemployed (LHS) Employed (LHS)% of Labour Force Employed
Auckland Transport - Transport Indicators Report March 2015
Fuel Prices - the average fuel price
increased in March with increased oil prices
and fell in early April linked to NZ dollar
strengthening.
Source: Ministry of Business, Employment
and Innovation (Updated Weekly)
Auckland Fuel Sales - Total fuel sales for
the year to January 2015 were -1.4% lower
than the previous 12 months rolling total.
Diesel sales in January 2015 were -14.6%
lower than January 2014. Petrol sales in
January 2015 were 5.1% higher than
January 2014.
Source: Auckland Council Fuel Tax returns
(Data available 1 month following)
Card Spending on Fuel - Card spending on
fuel increased 12.5% in March 2015
compared to February 2015 and was 10.8%
lower than in March 2015 reflecting lower
fuel prices. The proportion of total card
spending spent on fuel remained lower
than usual at 9.7% reflecting the lower fuel
prices.
Source: Statistics NZ monthly Electronic
Card Transactions
Electronic Card Spending on Fuel
Monthly Fuel Prices Auckland Fuel Sales 12 month rolling total
70
90
110
130
150
170
190
210
230
Oct-0
7
Ap
r-08
Oct-0
8
Ap
r-09
Oct-0
9
Ap
r-10
Oct-1
0
Ap
r-11
Oct-1
1
Ap
r-12
Oct-1
2
Ap
r-13
Oct-1
3
Ap
r-14
Oct-1
4
Ap
r-15
Cents per litre
Diesel Petrol 91
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Mar-08
Sep-0
8
Mar-09
Sep-0
9
Mar-10
Sep-1
0
Mar-11
Sep-1
1
Mar-12
Sep-1
2
Mar-13
Sep-1
3
Mar-14
Sep-1
4
Mar-15
Mill
ion
s
(litres, millions)
Petrol Diesel Total
500
540
580
620
660
700
740
780
820
0%
2%
4%
6%
8%
10%
12%
14%
Sep-1
2
Dec-1
2
Mar-13
Jun
-13
Sep-1
3
Dec-1
3
Mar-14
Jun
-14
Sep-1
4
Dec-1
4
Mar-15
(Millions)
Fuel % of Total Spending (LHS) Total Fuel Spending (RHS)
Monitor Trends Driving Transport Demands: Prices and AT Hop Card
Auckland Transport - Transport Indicators Report March 2015
AT Parking Prices - in Civic (828 spaces),
Downtown (890 spaces), Fanshawe (509
spaces) and Victoria St (850 spaces) car park
buildings. The Early Bird price option was
removed 1st December 2014 from the CBD
AT car parks of Downtown, Victoria st, Civic
and Fanshawe st. The CBD is defined as the
area bounded by the motorways
Public Transport Fares - Change in the 1-5
stage bus (and rail fares from 2013) cash
fares in 2014 prices over time. On 29th
March 2015 most cash prices will increase, 1
and 2 stage HOP fares also increased.
(Nominal fares are adjusted based on CPI
index (Dec 2014 quarter) to provide their
relative cost in real terms)
Trips Using AT HOP - 67.6% of all trips in
March 2015 were made with AT HOP; up
from 65.8% in February 2015. In March
2015, 70.2% of bus trips used AT HOP,
72.9% of train trips used AT HOP and 23.2%
of ferry trips used AT HOP.
AT parking buildings daily cap parking prices vs. Other
CBD Parking Buildings Early bird prices
Bus Adult AT HOP and Real Cash Fares 2008-2015 Percentage of Trips using AT HOP
AT CBD Parking Early-Bird/Maximum daily price
Road Performance IndicatorsMonitor Trends Driving Transport Demands: Prices and AT Hop Card
$13
$29
$17
$0
$2
$4
$6
$8
$10
$12
$14
$16
$18
$20
$22
$24
$26
$28
$30
19
93
19
95
19
97
19
99
20
01
20
03
20
05
20
07
20
09
20
11
20
13
20
15
Pri
ce p
er d
ay
AT CBD parking buildings Early bird parking
Maximum daily cap
. = Confirmed prices
December 2014 Ealry bird cancelled Maximum all day fare $17$8
$10
$12
$14
$16
$18
$20
$22
$24
$26
Pri
ce p
er d
ay
Parking building/site
AT Maximum all day price Other Operator Average
0%
10%
20%
30%
40%
50%
60%
70%
80%
No
v-13
Dec-1
3
Jan-14
Feb-1
4
Mar-14
Ap
r-14
May-14
Jun
-14
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
Total Bus Rail Ferry
$-
$1
$2
$3
$4
$5
$6
$7
$8
20
08
20
09
20
10
20
11
20
12
20
13
20
14
20
15
Dec 2014 prices
Cash Stage 5
HOP Stage 5
Cash Stage 4
HOP Stage 4
Cash Stage 3
HOP Stage 3
Cash Stage 2
HOP Stage 2
Cash Stage 1
HOP Stage 1
Auckland Transport - Transport Indicators Report March 2015
State Highway Traffic Volumes - shows the
average daily traffic at key state highway
locations. Compared to the same month last
year, average daily traffic volumes for
February 2015 were up 5.1% on SH1 at Drury,
volumes were up 6.4% on SH1 at Tip Top
Corner and 2.8% on the Harbour Bridge. SH1
at Orewa-Puhoi was up by 4.6% on February
2014.
Source: NZTA Data
Port Freight Movements - Container
movements through the Ports of Auckland
totalled 968,741 TEU equivalents in the year
to June 2014; an increase of 18.31% over the
previous year and the highest level since
2004.
Source: Ports of Auckland
Airport Passenger Movements - A total of
15.4 million passenger movements were
recorded through Auckland airport in the year
to February 2015, an increase of 4.3% on the
year to February 2015. Total passenger
movements in February 2015 were 4.3%
higher than February 2014.
Source: AIAL Monthly traffic report
Auckland Car Registrations - Cars first
registered to an Auckland postal code. There
were 9,590 car registrations in March 2015
12.9% higher than last March. The 12 month
rolling average was 19.7% higher than a year
ago, reflecting a strong recovery in vehicle
sales activity as economic conditions have
improved.
Source: NZTA Vehicle registration Centre
Port Freight MovementsState Highway Average Daily Traffic Volumes
Auckland Airport Passenger Movements Auckland Car Registrations - 12 Month Rolling Average
Monitor Trends Driving Transport Demands: Key Demand Indicators
0
200
400
600
800
1,000
1,200
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
20
14
Co
nta
iner
s p
er A
nn
um
Tho
usa
nd
s
0
1
2
3
4
5
6
7
8
9
Sep-1
0
Dec-1
0
Mar-11
Jun
-11
Sep-1
1
Dec-1
1
Mar-12
Jun
-12
Sep-1
2
Dec-1
2
Mar-13
Jun
-13
Sep-1
3
Dec-1
3
Mar-14
Jun
-14
Sep-1
4
Dec-1
4
Mar-15
International Domestic
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
Mar-12
May-12
Jul-1
2
Sep-1
2
No
v-12
Jan-13
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
SH1 Orewa-Puhoi Auckland Harbour Bridge
SH1 'Tip Top Corner' SH1 Drury
Ro
llin
g 1
2 M
on
th T
ota
l (m
illio
ns)
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Ap
r-04
Oct-0
4
Ap
r-05
Oct-0
5
Ap
r-06
Oct-0
6
Ap
r-07
Oct-0
7
Ap
r-08
Oct-0
8
Ap
r-09
Oct-0
9
Ap
r-10
Oct-1
0
Ap
r-11
Oct-1
1
Ap
r-12
Oct-1
2
Ap
r-13
Oct-1
3
Ap
r-14
Oct-1
4
Ap
r-15
Auckland Transport - Transport Indicators Report March 2015
PT Subsidy per Passenger Km - the net
subsidy per passenger km is calculated by
dividing the cost (less fare revenue) of
providing PT services by the distance
travelled by all passengers. Total PT
subsidy per passenger km in February
2015 was $0.29.
Source: PT Ops
Off-street Parking - AT off-street car
parks monitored are those at Civic,
Downtown and Victoria Car Parking
Buildings. In March 2015, peak occupancy
was 98.6%, 8.6% above the SOI target
range of 80-90% for 2015.
Source: AT Parking & Enforcement
On-street Parking - On-street car parks
monitored are located in 3 CBD precincts:
K Rd; Wynyard Quarter; and
Shortland/High Streets. In the November
2014 survey, peak occupancy was 80.6%
within the target range for 2014/15 of 70-
90%.
Source: AT Parking & Enforcement
PT Subsidy per Passenger Kilometre Off-street Peak Parking Occupancy Rates
On-street Peak Parking Occupancy Rates
Monitor SOI Key Performance Indicators: Better Use of Resources to Maximise Return on Existing Assets
HOP Transition
50%
60%
70%
80%
90%
100%
Dec-1
3
Jan-14
Feb-1
4
Mar-14
Ap
r-14
May-14
Jun
-14
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
AT Off-Street Peak Occupancy SOI Target for Peak (80-90%)
50%
60%
70%
80%
90%
100%
Oct-1
3
No
v-13
Dec-1
3
Jan-14
Feb-1
4
Mar-14
Ap
r-14
May-14
Jun
-14
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
On Street Peak Occupancy SOI Target for Peak (80-90%)
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
Jun
-13
Au
g-13
Oct-1
3
Dec-1
3
Feb-1
4
Ap
r-14
Jun
-14
Au
g-14
Oct-1
4
Dec-1
4
Feb-1
5
Ap
r-15
Jun
-15
Ferry Rail Bus Total SOI Target
0.29
Auckland Transport - Transport Indicators Report March 2015
Rail Business Day Average - The 12 month
rolling average to March was 46,604, an
increase of 16.4% on the previous year.
Source: AT PT Ops
Rail Punctuality -For rail, service
punctuality in Mar-2015 was 77.8%,
compared to the average for the 12
months to Mar-2015 of 86.0% (arrival at
last station). Service reliability was 95.1%,
compared to the average for the 12
months to Mar-2015 of 98.0%.
Source: AT PT Ops / operator returns
Rail PunctualityRail Business Day Average
Capacity and Utilisation of the Transport Network: Public Transport
70%
75%
80%
85%
90%
95%
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
On
tiu
me
per
form
ance
Rail Punctuality Rail Punctuality Rolling 12 Month Average Target
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
0%
5%
10%
15%
20%
25%
30%
35%
Mar-14
Ap
r-14
May-14
Jun
-14
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
Year on Year Change 12 Month Rolling Average
Auckland Transport - Transport Indicators Report March 2015
Public Transport Satisfaction -Overall
satisfaction with Public Transport, as
measured by on-board surveys, increased
to 84%. There has been an increase in
those satisfied with the value for money of
their trip to 71%.
Source: PT Customer Satisfaction Survey.
Roads and Footpaths- Satisfaction with
roads remains stable at 71%, and
footpaths in the region at 64%.
Satisfaction with the availability 47% and
condition 52% of cycleways has increased.
Source: Roading Customer Satisfaction
Survey.
Public Transport Satisfaction Scores - Total satisfaction with:
Roading and Footpath Satisfaction Scores - Total satisfaction with:
Monitor SOI Key Performance Indicators: Increased Customer Satisfaction with Transport Infrastructure and Services
SOI Target
87%
SOI Target
75%
75%
75%
71% 70% 71% 71%
63% 63% 64% 64% 63% 64% 65% 65%68% 68% 70% 70%
63% 63%66% 66%
45% 45% 45% 47%51% 51% 52%
70%65%
40%
50%
60%
70%
80%
90%
100%
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMar2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Quality of roads inAuckland region
Quality of footpaths inthe Auckland region
Quality of footpaths inyour local area
Surface of all sealedroads in Auckland region
Overall road safety inthe Auckland region
Availability of cycle waysin the Auckland region
Condition of cycle waysin the Auckland region
SOI Target 2014/15 (11 point scale)
81% 82% 83% 84%
76% 77%80%
83% 82% 82% 83% 84%
90% 91% 91% 92%
66%69% 70% 71%
75% 73%76%
83%
40%
50%
60%
70%
80%
90%
100%
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMarch2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMarch2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMarch2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMarch2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Yr toMarch2015
Yr toJun
2014
Yr toSep
2014
Yr toDec
2014
Overall PT Service Train Service Bus Service Ferry Service Value for money of this trip Information available aboutthis trip
SOI Target 2014/15 (11 point scale)
Auckland Transport - Transport Indicators Report March 2015
Arterial Road Productivity - Arterial road corridor
productivity is measured by # of vehicles X average
speed X average vehicle occupancy by lane. AT has
set a corridor productivity ideal of 38,000 person
km, per hour, per lane (900 vehicles travelling at an
average speed of 35 kph in one lane, with an
average of 1.2 occupants). AT monitors what
percentage of that ideal is being achieved. In March
2015, peak period productivity averaged 49.3%, up
from 45.3% in February. The rolling average year to
date is 52.5% just below the target of 53%
Source: AT Road Corridor Operations
Arterial Road Level of Service - Arterial road level of
service is measured by average speed as a % of the
posted speed limit for AT's arterial roads, and
categorised as follows:
A: 90% and greater B: 70 – 90%
C: 50 – 70% D: 40 – 50%
E: 30 – 40% F: less than 30%
Level of service D-F broadly represent "congested"
conditions. In March 2015, 28% of the network was
congested; up 1% from March 2014 (27%).
Source: AT Road Corridor Operations
Public Transport - Auckland public transport
patronage totalled 78,176,841 passenger boardings
for the 12 months to Mar-2015, an increase of
+1.4% on the 12 months to Feb-2015 and +10.1%
on the 12 months to Mar-2014. March monthly
patronage was 8,394,790, an increase of 1,088,864
boardings or +14.9% on Mar-2014, normalised to ~
+11.8% accounting for one more business day and
one less weekend day in Mar-2015 compared to
Mar-2014 and special event patronage. Financial
year to date patronage has grown by +10.9%.
Source: AT PT Ops / operator returns
Arterial Road Productivity Total Public Transport Patronage
AM Peak Arterial Road Level of Service
40
45
50
55
60
Jun
-14
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
Per
cen
tage
of
Idea
l Ro
ad P
rod
uct
ivit
y
SOI Target AM Peak AM and PM Peak Average
Road Performance IndicatorsMonitor SOI Key Performance Indicators: Transport Network Moves People and Goods Efficiently
62
64
66
68
70
72
74
76
78
80
20
10/1
1
20
11/1
2
20
12/1
3
20
13/1
4
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
Ap
r-15
May-15
Jun
-15
Mill
ion
s
Annual SOI Target 12 Month Rolling Total
0%
20%
40%
60%
80%
100%
Mar-14 Feb-15 Mar-15
F
E
D
C
B
Auckland Transport - Transport Indicators Report March 2015
Annual Rail Patronage Rail Trips - Rail patronage totalled 13,385,018
passenger boardings for the 12 months to Mar-2015,
an increase of +3.0% on the 12 months to Feb-2015
and +21.1% on the 12 months to Mar-2014.
Patronage for Mar-2015 was 1,564,792, an increase
of 390,203 boardings or +33.2% on Mar-2014,
normalised to ~ +29.1%. Financial year to date rail
patronage has grown by +23.7%.
Source: AT PT Ops / operator returns
Northern Express - The Northern Express bus service
carried 2,770,037 passenger boardings for the 12
months to Mar-2015, an increase of +1.4% on the 12
months to Feb-2015 and +16.8% on the 12 months
to Mar-2014. Northern Express bus service
patronage for Mar-2015 was 300,340, an increase of
37,909 boardings or +14.4% on Mar-2014,
normalised to ~ +16.2%. Financial year to date
Northern Express patronage has grown by +19.6%.
Source: AT PT Ops / operator returns
Bus (excl. Northern Express) - Bus services excluding
Northern Express carried 56,617,441 passenger
boardings for the 12 months to Mar-2015, an
increase of +1.1% on the 12 months to Feb-2015 and
+8.0% on the 12 months to Mar-2014. Bus services
excluding Northern Express patronage for Mar-2015
was 5,982,231, an increase of 607,449 boardings or
+11.3% on Mar-2014, normalised to ~ +8.1%.
Financial year to date bus services excluding
Northern Express patronage has grown by +8.1%.
Source: AT PT Ops / operator returns
Ferry Trips - Ferry services carried 5,404,345
passenger trips for the 12 months to Mar-2015, an
increase of +1.0% on the 12 months to Feb-2015 and
+5.0% on the 12 months to Mar-2014. Ferry services
patronage for Mar-2015 was 547,427, an increase of
53,303 boardings or +10.8% on Mar-2014,
normalised to ~ +10.4%. Financial year to date ferry
patronage has increased by 7.4%.
Source: AT PT Ops / operator returns
Annual Bus Patronage (excl. NEX) Annual Ferry Patronage
Annual Northern Express Bus Patronage
Monitor SOI Key Performance Indicators: Transport Network Moves People and Goods Efficiently
1.6
1.8
2.0
2.2
2.4
2.6
2.8
3.0
20
10
/11
20
11
/12
20
12
/13
20
13
/14
Jul-1
4
Au
g-14
Sep
-14
Oct-1
4
No
v-14
Dec-1
4
Jan-1
5
Feb
-15
Mar-1
5
Ap
r-15
May-1
5
Jun
-15
Mill
ion
s
Annual SOI Target 12 Month Rolling Total
48
49
50
51
52
53
54
55
56
57
58
20
10
/11
20
11
/12
20
12
/13
20
13
/14
Jul-1
4
Au
g-14
Sep
-14
Oct-1
4
No
v-14
Dec-1
4
Jan-1
5
Feb
-15
Mar-1
5
Ap
r-15
May-1
5
Jun
-15
Mill
ion
s
Annual SOI Target 12 Month Rolling Total
4.4
4.6
4.8
5.0
5.2
5.4
5.6
20
10
/11
20
11
/12
20
12
/13
20
13
/14
Jul-1
4
Au
g-14
Sep
-14
Oct-1
4
No
v-14
Dec-1
4
Jan-1
5
Feb
-15
Mar-1
5
Ap
r-15
May-1
5
Jun
-15
Mill
ion
s
Annual SOI Target 12 Month Rolling Total
8
9
10
11
12
13
14
20
10
/11
20
11
/12
20
12
/13
20
13
/14
Jul-1
4
Au
g-14
Sep
-14
Oct-1
4
No
v-14
Dec-1
4
Jan-1
5
Feb
-15
Mar-1
5
Ap
r-15
May-1
5
Jun
-15
Mill
ion
s
Annual SOI Target 12 Month Rolling Total
The
Auckland Transport - Transport Indicators Report March 2015
Cycling Counts - AT counts cyclists at 9 key sites
around the region.
• There has been an increase of 1.9% in total
cyclist movements in March 2015 compared to
March 2014.
• The morning peak movement’s increased by
8.8% when compared to March last year.
• A total of 902,343 cycle trips were recorded for
the year April 2014 to March 2015, this is an
increase of 0.8% on the previous year.
Note: Automatic monitoring data from nine
sites: Upper Harbour Drive, Great South Road,
Highbrook, Lake Road, North-Western cycleway
Kingsland and Te Atatu, Orewa Cycleway, Tamaki
Drive (E/bound), and Twin Streams path.
Source: AT Community Transport (reported 10th
of the Month)
All Day Cycling Counts 12 months rolling averageAM Peak Cycling Counts 12 Months rolling average
Monitor SOI Key Performance Indicators: Increased Access to a Wider Range of Transport Choices
700,000
750,000
800,000
850,000
900,000
950,000
1,000,000
Au
g-12
Oct-1
2
Dec-1
2
Feb-1
3
Ap
r-13
Jun
-13
Au
g-13
Oct-1
3
Dec-1
3
Feb-1
4
Ap
r-14
Jun
-14
Au
g-14
Oct-1
4
Dec-1
4
Feb-1
5
Ap
r-15
Jun
-15
SOI Target All Day 12 Month Rolling Average
100,000
110,000
120,000
130,000
140,000
150,000
Au
g-12
Oct-1
2
Dec-1
2
Feb-1
3
Ap
r-13
Jun
-13
Au
g-13
Oct-1
3
Dec-1
3
Feb-1
4
Ap
r-14
Jun
-14
Au
g-14
Oct-1
4
Dec-1
4
Feb-1
5
Ap
r-15
Jun
-15
SOI Target AM Peak 12 Month Rolling Average
Auckland Transport - Transport Indicators Report March 2015
AT HOP Call Volumes & Service Level
Auckland Transport Call Centre: Incoming callsVolume of website visits
Public Transport Call Centre Volumes & Service Level
Volume of Website Visits
There was a 30% increase in visits to the
Auckland Transport website in March 2015
(compared to February 2015).
AT Public Transport Call Centre
Call volumes at the Public Transport call
centre increased 11% compared to the
previous month and decreased by 12%
compared to the same period last year.
The public transport call centre service
level increased 27% (increasing from 60%
to 76%).
Auckland Council (Auckland Transport-
related calls) – All Hours
There was a 19% increase in call volumes
and a 17% decrease in the service level
compared to the previous month.
AT Hop calls - AT Hop calls decreased 1%
compared to last month. The service level
increased 35%.
In addition, the Concessions queue
achieved an 84% service level with just
over 2,000 calls offered (a 154% increase
from February). This coincides with the
seasonal peak - known traditionally as the
"March madness" period (usually mid-
February to mid-April) as university
students return for their first semester and
most people have returned to work and
school.
Key Performance Indicators: Customer Contact
0
200
400
600
800
1,000
1,200
1,400
1,600
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
We
bsi
te v
isit
s (T
ho
usa
nd
s)
AT Website
0
10
20
30
40
50
60
70
80
90
100
0
5
10
15
20
25
30
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
Serv
ice
Le
vel %
Cal
l Vo
lum
es
(Th
ou
snad
s)
AC AT calls (24 hours) Target Serv Level AC Service Level (24 hours)
0
10
20
30
40
50
60
70
80
90
100
-
10
20
30
40
50
60
70
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
Serv
ice
Le
vel %
Cal
l Vo
lum
es
(Th
ou
san
ds)
AT PT Call Volumes AT PT Service Level Target Serv Level
0
10
20
30
40
50
60
70
80
90
100
0
2
4
6
8
10
12
14
16
18
20
Mar-13
May-13
Jul-1
3
Sep-1
3
No
v-13
Jan-14
Mar-14
May-14
Jul-1
4
Sep-1
4
No
v-14
Jan-15
Mar-15
Serv
ice
Le
vel %
Cal
l Vo
lum
es
(Th
ou
san
ds)
HOP Calls Target Serv Level HOP Service Level
Auckland Transport - Transport Indicators Report March 2015
Activate / Manual tickets loggedRequest volume by vendor
Total tickets logged Incidents logged Total tickets logged -2,131 tickets were logged
across AT and ATEED in March, the highest total
logged with a slight increase on February’s
figures on both accounts. There were 1,857
tickets raised for AT and 274 for ATEED
1,295 of these tickets were for password resets,
on par with February’s figures, 163 requests
were made for account unlocks.
Incidents logged - 14 Priority 1’s were logged in
March. 12 for AT and 2 for ATEED. Priority 2’s
dropped to 59 which is the lowest amount for a
year. Priority 3’s remained similar to the
previous month however there was a rise in P4’s
with 369 being logged for AT and 104 for ATEED.
Request volume by vendor - Auckland Council
Shared Services were assigned the most calls
with 112 calls assigned. All bar 8 calls were for
ATEED users. These figures are likely to reduce in
coming months as more ATEED systems are on
boarded into Business Technology.
• Fujitsu were assigned 54 calls, slightly up on
February figures however these are slightly
down on historical trending. Propellerhead
spiked with 14 calls logged to them. There were
with 3 calls linked to the Journey Planner.
Activate / Manual tickets logged -There was an
increase in manual Service Requests being
logged by around 100, both within AT and
additionally with ATEED requests, who currently
do not have the ability to log requests through
Activate.
Business Technology Indicators: Service Desk
2014 AT ITBS change management
Auckland Transport - Transport Indicators Report March 2015
Website performance• Due to the data migration from Lync 2010 to Lync 2013. Data is unable to be shown in the system after 18th
March. Above dashboard shows weekly data from 09/02/2015 to 18/03/2015. By using the existing data for the
first 4 weeks, the last 3 weeks data has been estimated
• By estimation, there were 48,161 users logged on Lync in the last 8 weeks a 12% increase compared to the
previous month. 88% are active users.
• Estimated average of 15,511 Lync-to-Lync sessions per week in the last 8 weeks, an increase of 17% compared
to the previous month.
• Estimated 63% of users use instant messaging in Lync, similar to the last month.
• Estimated 190 conferences per week, increased 28%. Each conference remained 3.24 participants on average.
Lync Dashboard Change Management
• There were 26 more Changes ‘Submitted in March’ than ‘Registered in March’ (Implementation began in March), the
usual increase in volumes for Q2 – Q4 has begun.
• Year on year volumes are also increasing, as the number & scale of projects increase. There was an 8.6 % increase in
volumes from March 2014, and a 36.63 % increase on Feb.
• Most fast tracked changes were Fixes and Rail CCTV Maintenance actioned to ensure systems remain stable. 32.6% were
fast tracked, a 28.57% increase on Feb but a 10% decrease on March 2014. 13.04% were Emergency Changes.
• The number of Failed Changes is low 2.17% Failed, a 25% decrease on March 2014, 1 more than Feb.
• 19.57% were Expedited Changes, a 32.5% decrease on March 2014, and a 68.75 % increase on Feb. The majority were
Network changes for ATEED migration, and VMS remediation for Car Parks, and Fibre Rail Backbone readiness of platforms
for EMUs
Business Technology Indicators: Service Desk