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On Pilot Generational Difference and China Airlines ’ Management Strategies
Capt. Lu, Stanley, Shi-YenA330 IP / A330 Fleet Training ChiefChina Airlines
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My little girl drew this…
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What are the differences
between Generations?
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1946 - 1965: Baby Boomers
• Job security
Aspiration
Signature product• Television
Communication media• Telephone
Communication preference• Face-to-face ideally, but
telephone or e-mail if required
• Lecture-oriented and personally-focused style
• To convince the Boomers, training material should be carefully researched, truth-based and logically presented.
Learner Traits
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1966 - 1977: Generation X
• Work-life balance
Aspiration
Signature product• Personal Computer
Communication media• E-mail and text message
Communication preference• Text messaging or e-mail
• Want to know why they learn; how this course will help them in the real world.
• FAQ’s and “do and don’t” can draw Gen X’s attention.
Learner Traits
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1978-1995: Generation Y (Millennial)
• Freedom and flexibility
Aspiration
Signature product• Tablet/Smart Phone
Communication media• Text or social media
Communication preference• Online and mobile (text
messaging)
• Short span of attention – visual learners
• Multi-media presentation • Films for important topic
demonstration• Hyperlinks for newly introduced
topics
Learner Traits
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Crew Generation Composition in China Airlines
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17%10% 7%
28%
15%
54%49%
41% 39%
49%
29%
41%
52%
34% 36%
0%
10%
20%
30%
40%
50%
60%
330 350 738 744 777
Baby Boomers 1946-1965 Gen. X 1966-1977 GEN. Y 1978-1995
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Crew Generation Distribution by Fleet
52%
28%
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CAL’s Management Strategiesin Different Aspects
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17%
10%7%
28%
15%
54%49%
41% 39%
49%
29%
41%
52%
34% 36%
0%
10%
20%
30%
40%
50%
60%
330 350 738 744 777
Baby Boomers 1946-1965 Gen. X 1966-1977GEN. Y 1978-1995
Strategies in Communication – Instant Com APP or Not?
• Different generations have their communication preferences.• The fleet generation distribution affects how the information is disseminated.
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TEAM+ is an CAL in-house developed APP.
• Gen Y are wired almost 24-7.• Information announced via TEAM+
has a higher chance to reach Gen Y.
• Base on internal survey:CAL Boeing 737 fleet (52 % Gen Y) and Airbus 350 fleet (41% Gen Y) have more active TEAM+ users than other fleets.
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Multiple Channels for Communication
• Will be sent via official vehicles simultaneously
• Official bulletins (FOIs)• Company e-mails
(receipt is required)• Phone calls
Information mandatory to all
pilots
• Will be sent via e-mail (receipt is not required)
• TEAM+
• Other third-party APPs
Information less important
or urgent
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Strategies in Training – Classroom / De-Briefing • Instructors need to recognize the generation gaps exist.
• Training material development and Delivery methods should accommodate generational differences.
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1946-1965
1966-1977
1978-1995
Delivery Methods
Lecture
Facilitation
MaterialDevelopment
Slides
Multi-Media
Exercise
Discussion
Games
Case Study
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Example: Train the Trainer (TTT) Course
40% 40%
20%
0%
10%
20%
30%
40%
50%
Boomers Gen. X Gen. Y1946-1965 1966-1977 1978-1995
Participants
Multi- Media Demonstration10%
Interactive Presentation
20%
Academic / Theory Slides
40%Group Exercises
30%
Course Contents
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Strategies in Training – CBT (Computer Based Training)
• More considerations to accommodate multi-generations
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• Help the Boomers not to “GET LOST”
Avoid excessive hyperlinks or fancy animation in the material
• For reading habit and deteriorating eye-sight of the boomers
Add “One click to enlarge text “ function
• Arouse interest of the X or Y generations.
Forum function for exchanging information and real-time feedback
• Allow the X and Y generation to access training material anywhere and everywhere
Compatible with portable devices
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Recruiting of Management Pilots
Baby Boomers
1946-1965
• Live to work
• More willing to
sacrifice personal life
• Prefer to be
recognized by their
input, expertise and
title
X Generation
1966-1977
• Work to live
• Balance between
work and life
• Work flexibility
• Tailored roster• Deputy systems
Y Generation
1978-1995
• Work “with”, not
work “for”
• Require even more
work flexibility
• Prefer a work place
with gadgets and
high-tech products.
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Baby Boomers
X Generation
Y Generation
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Guidelines to Bridge
Generation Differences
Understand the generation composition of your group
Acknowledge and address the differences: BE OPEN-MINDED
Accommodate the differences in all aspects of work
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Baby Boomer1946-1965
X Gen.1966-1977
Y Gen.1978-1995
Z Gen.1996~2015
What’s Next?
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CONCLUSIONSWhat role should the Foundation consider in terms to further the state of understanding, awareness or implementation of the themes of this presentation?
1. Partner with airlines to construct a workshop concerning the up-coming generations.
2. Convene a group of experts around the world to participate in a tabletop exercise to take the understanding of next steps to a new level: what can we expect from the next generations as workforce, especially in aviation industry.
3. Approach IFALPA for examining this topic for follow-up analysis from pilot’s view and possible further collaboration.