Download - Nursing consult presentation
Classes and consults planned and led by a qualified veterinary nurse.
Examples: puppy pre-schools, nutritional consults, preventative health care, nail trims, repeat injections, suture removals, first aid classes.
They will benefit clients, vets, nurses and the clinic as a whole.
Aim: to provide the best care for our clients and their pets in good health as well as those in poor.
What are Nursing Consults?
Benefits to our ClientsClient Benefits
Someone they can talk to
Source of information Clinic more supportive Greater availability to
meet needs Better relationship
with pet
Patient Benefits Deal with nutrition
related problems Better preventative
health care more accessible
Behaviour issues addressed
Better relationship with owner
Benefits to our ClinicEmployee Benefits
Utilising nurse training more effectively
Take pressure off vets Encourage
communication and teamwork
Clinic Benefits Deepens client loyalty Offers new sources of
income Happier and more
useful vet nurses Happier and less
stressed vets (and therefore vet nurses).
When: During normal clinic opening hours for 15 and 20minutes depending on requirements
Where: Here at our clinic using a consult room Who: A qualified veterinary nurse from this
clinic. What: Nail trims, suture removal, anal glands,
quick grooming, nutrition, preventative health, repeat injections
Why: to free vets from doing basic routine consults that nurses have the training and the time to accomplish.
Nursing Consults
When: 12pm on Saturdays outside of opening hours over four consecutive weeks
Where: Here at our clinic using the large empty warehouse in the back.
Who: a Qualified veterinary nurse from out clinic
What: Puppy pre-school, kitten kindy, First Aid courses
Why: To help clients with basic care and training of their pets to help avoid preventable mistakes in raising and helping them.
Nursing Clinics
Nursing consults could cost $32 excluding any extra products or services client may require
Extended consults such as nutrition, grooming, and preventative health could cost $40 excluding any extra services or products the client may require.
Nursing clinics could cost $85 and include a related gift pack such as a welcome pack for puppies.
Cost to Client
Posters around clinic Support from client services staff and vets
in conversation with clients Flier drop to clients Fliers available in clinic Using online networking sites Special prices for consults in first month A monthly clinic focus e.g. obesity, dental
care, parasite prevention and treatment.
Advertising
With in clinic nursing consults. First 6 months dedicated to getting these
running. Book routine suture removals and nail trims
with nurses. Vets to explain to clients and hand over routine
repeat injections to nurses Advertise for nutrition and health consults
around clinics Have vets recommend consults to clients. Have a themed special to attract clients
Where to begin
Data gathering and client feed back on consults important for improvement.
Train nurses for clinic classes focus on puppy pre-school to begin.
Advertising through posters in clinic, closer to start up have vets discuss with clients and reception direct clients to nurses to explain.
Start first class in 6mths time once consults are running.
Next
Introduce kitten kindy to run concurrently with puppy pre-school depending on client feedback after 3 months (3 puppy pre-school courses).
Use feedback to improve classes and make future ones easy to start
Advertising for kitten classes should follow much the same format as puppy pre-schools did
During kitten and puppy classes nurse should be discussing first aid basics and introduce the idea of a more comprehensive course.
Additional classes
First aid courses should be run twice yearly starting a year from the time the first puppy pre-school class begins as a nurse clinic.
Advertisement could be through newspaper, online networking sites, vets, nurses and client services promoting the course, in clinic posters and hand-outs.
Critiquing, client evaluation and feedback as well as surveys on client attendance and interest are key for future efforts and the continuation of these courses and consults.
1st month Begin advertising nurse consults Vets start to hand over suture removals, nail
trims, anal glands, repeat injections and minor grooms to nurses
Reception staff book above consults for the nurses.
At end of first month routine procedure consults should be up and running.
Continue to advertise preventative health and advisory consults through various media
Timeline
2nd month Begin preventative health consults for oral
care, nutrition, flea and worm treatments, obesity, minor behavioural issues.
Referral by vets Monthly themed specials e.g. dental care
month specials on food and oral care products3rd month Review and adjustment of nurse consults,
application of necessary changes based on feedback.
Training of nurses to run a nurse clinic specifically puppy pre-school
5th month Advertising in clinic and through newspapers and
vet nurse referral for puppy pre-school Reception to sign up interested clients6th month First puppy pre-school course starts and ends.7th month Review of course and start second course.8th month Third puppy pre-school course starts Advertisement for kitten kindy begins. Vet,
reception and nurse referral and using different media.
Reception to sign up interested clients.
1 year land mark! Review past year. Implement changes to improve clinics and
consults Begin advertising for first aid clinics. This will
involve varying media and nurse, vet and reception support in engaging clients.
Nurse to discuss in clinics with puppies and kittens.
Reception to sign up interested parties. Number of classes may need to be adjusted depending on interest.
1 year 6 months Start first aid course. Client feedback and
evaluation used to improve for the next course
2 Year Goal!Operational nursing clinics and consults.
They will however require on going improvements to stay up to date and relevant to the client. The work never ends!
Client speaks to nurse at discharge Post op call made by nurse
Suture removal by nurse at 10-14 days. Nurse
discusses lifestyle changes and on-going care. Offers a
nurse consult in future.
Client attends nurse consult, requires
behavioural advice.
Nurse advises client as behaviour is easily fixable
with current training.
Nurse refers to vet as problem likely medical
Nurse refers to behaviourist as problem is
complex.
Nurse follows up with client in order to see if
goals have been achieved. May require future
consults
The Young Neuter
Vet suggests post dental diet, nurse
advises client
Nurse consult to discuss dental care and demonstrate brushing teeth
Client brushes pets teeth in addition to
diet
Client uses diet only for preventative
care
Nurse follows up with phone call. Arranges dental check consultGingivitis and tartar
build up noticed, vet referral
Teeth appear in good health, nurse makes reminder for
regular checks.
The Dental Patient