Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
AMP TALKS: SESSION #3
ROI OF CUSTOMER SUCCESS
AND THE ROLE IT PLAYS IN
ADVOCACY
NICK MEHTAChief Executive Officer | Gainsight
#ADVOCAMP
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Child-like Joy
MARCH 25, 2015
THE ROI OF CUSTOMER SUCCESS AND ADVOCACY
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Bruises Board/Angel Best Practices
1000+ CSM Conversations
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
How Much Is A Customer Worth
To You?
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Customer Success Helps You Grow Faster
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Customer Success Increases Multiples
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
We’re Asking the Wrong Question…
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
How Much Is…
Worth?
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
References
ReferralsChampions
EvangelistsFeedback
Teammates
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Source: http://www.saastr.com/its-not-just-cltv-its-your-trgcltv-that-matters-total-all-in-revenue-generated-by-your-customer/
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
5 Ways To Drive Customer Success Through Advocacy
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
5 Ways To Drive Customer Success Through Advocacy
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
5 Ways To Drive Customer Success Through Advocacy
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
CSM
CSM
CSM
CSM
CSM
CSM
Sales Rep??
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
5 Ways To Drive Customer Success Through Advocacy
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
5 Ways To Drive Customer Success Through Advocacy
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Boost TeamProductivity 25%+
Through Optimized
Processes
Only Nationwide Customer Success
Peer Groups
Only Online University for Customer
Success Managers
Drive Up-sell /Cross-sell 3+ pts
Through More Effective Engagement
Increase Client Retention 5+ pts
Largest Customer Success Best
Practices Event
Through Early Warning Signals
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
2000+ Attendees5/12 - 5/13
San Francisco
gainsight.com/pulse
Code: ADVOCAMP
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
@nrmehta
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
THANK YOU
©2015 Gainsight. All Rights Reserved.
MARCH 25, 2015
Click to edit Master title style
• Click to edit Master text styles• Second level
• Third level
©2015 Gainsight. All Rights Reserved.
AMP TALKS: SESSION #3
ROI OF CUSTOMER SUCCESS
AND THE ROLE IT PLAYS IN
ADVOCACY
NICK MEHTAChief Executive Officer | Gainsight
#ADVOCAMP