RPA’s Impact on Future of GIC
A Technology Provider’s Perspective
www.AutomationAnywhere.com
Confidential – do not distribute.
Agenda
• Introductions
• RPA Journey – A Tale of 3 Dimensions & 3 Phases
(Practitioner’s Experiences)
• Digital Workforce’s impact on future of GICs
• Future of Digital Workforce
RPA is a game changing opportunity to re-imagine,re-invent and re-brand GICs.
Confidential – do not distribute.
Introductions
Confidential – do not distribute.
3,000Enterprise
Customers
17 of the 20 Big 4, largest
BPO’s and SI’s
are our partners.
Pioneers12 year veterans &
RPA leaders. 8
offices in 3 major
continents. 330+
team.
CompleteRPA platform
Cognitive platform
Analytics platform
Many of the world’s largest organizations depend on us to provide the new “Digital Workforce Platform”
Automation Anywhere Today
Confidential – Do not distribute. www.AutomationAnywhere.com
Confidential – do not distribute.
Automation Anywhere: Mission
By 2020, we will be the world’s largest employer with 3m digital workforce augmenting the global workforce. In the new digital economy, we will be to labor what Uber is to
transportation, AirBnB is to accommodations and what
Facebook is to media.
Confidential – Do not distribute. www.AutomationAnywhere.com
Confidential – do not distribute.
What is RPA?
RPA is a technology that:
• Interacts with the presentation layer – the GUI – just like a person
• Works with any application, just like a person
• Switches from one environment to another, just like a person
• Validates data, makes rule-based, algorithmic decisions within pre-defined parameters, just like a person
• More importantly, it does all this 24 x 7 x 36…without breaking a sweat, not like a person!!
RPA is the natural evolution of labor arbitrage, it takes the Robot Out of theHuman … and enables computers to do what they were supposed to do
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What is a Digital Workforce?
• Rules based Robotics
• Front-end automation
• Multi system integration
• ‘Democratize’ automation
• Structured data
RPA Platform Cognitive Platform Analytics Platform
• Algorithm-based decision making
• Self learning ability
• Subject Matter Experts – Vision, NLP etc
• Semi-structured data
• Provides business insights
• Measure effectiveness
• Make scaling decisions
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Digital Workforce - Capabilities
• Simplification: Can automate any manual process
• Economics: Agile, Cost-effective
• Capabilities: Rule, Heuristics, Cognitive
• Flexible: Desktop to Data Center to Cloud
: Web to Windows to Mainframe to Citrix
• Scale: Departmental to Enterprise
• Reliability & Availability: Proven, Large Install base
• Business Insights: Leverage real-time view of process data
Manually performing process or custom scripting is no longer viable
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RPA Journey
A Tale of 3 Dimensions & 3 Phases
Confidential – do not distribute.
Strategic Lever Adoption Models
Dimensions
Partners
Leadership
Key Metrics
Communication
Organic – CoE
Viral
IT Driven
Technology Partner
Solution Partner or Internal
Delivery Partner or Internal
RPA Journey
Confidential – do not distribute.
Get Started Program
Phases
Institutionalize
Timeline: 1 to 3 months
Goal: Up to 50 Bots, training,
CoE, quick wins, create yearly
goals and game plan, choose
adoption model.
Timeline: 3 to 9 months
Goal: Up to 500 Bots. Adoption
models, strategic levers
defined, accelerate programs
on Bot velocity & AFTE goals.
Timeline: 9 months to 2 Years
Goal: Up to 5000 Bots. Bots augmenting human workforce.
Scale with FTE+AFTE. On demand operations. Value delivered
to business through real time content analytics
RPA Journey
Confidential – do not distribute.
Digital Workforce’s impact on future of GICs
Confidential – do not distribute.
Decision points while charting the RPA journey
5,000 $75m 500 2,000 $15m10m 50mPeople Cost Processes People Cost ProcessesAFTE’s
==
Before After
Low cost fungible capacity to address business variability
Quick Time to Value: Human-Bot Partnerships
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Paradigm Shift: Going up the Value Chain
Tech
Process
People
People
Value
(Business Insights)
Tech
(Bots)
Before
After
Confidential – do not distribute.
Go be great.
www.AutomationAnywhere.com