Mountain Mobility Buncombe County’s Community
Transportation Program Provider of transportation services to
hundreds of Buncombe County’s citizens every day
Celebrating 22 Years of Service 1989 - 2011
Demand Response Demand Response – Trips scheduled
upon the request of the passenger No restrictions on time/date of
medical trips Some programs with travel limited by
geographic area for non-medical trips Demand Response Trips in FY2010 –
47,480
Subscription
Subscription – Trips to the same place and the same time more than twice per week – usually ongoing medical or employment
Subscription Trips in FY2010 – 73,884
Trips by Purpose
Trip Purpose FY 2010
Medical 57,309
Employment 20,833
Human Service Day Program 17,144
Multipurpose 4,591
Nutrition 16,245
Shopping/Pharmacy/Retail 5,218
Deviated Fixed Route/Trailblazer Deviated Fixed Route – Trailblazers operate
on a fixed route but will deviate off the route (up to ¼ mile) to pick up a passenger that has called in advance to request the deviation
Enka-Candler Trailblazer – 4,307 trips FY 2010
Black Mountain Trailblazer – 8,271 trips FY 2010
North Buncombe Trailblazer – 4,369 trips FY 2010
$0.50 fare each boarding
Enka-Candler Trailblazer Ridership
Passengers
846
3594
41624307
3436
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD
Ridership has increased consistently each year
Overall increase of 20% Passengers per Revenue
Hour has increased from 1.69 to 2.45
North Buncombe Trailblazer Ridership
Route began in FY 2009
FY 2011 YTD Passengers per Revenue Hour is 2.30 up from 2.13 in FY 2010
Provides service to major employers in the Woodfin and Weaverville areas
Passengers
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
FY 2009 FY 2010 FY 2011 YTD
Black Mountain Trailblazer Ridership
Passengers
73927892 7725
8271
5379
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD
Route began in 2001 Ridership has remained
steady or increased Passengers per Revenue
Mile is 3.02 for FY 2011 YTD up from 2.42 in FY 2007
Mountain Mobility Service Overview
Target FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD
Total Revenue Trips 118,056 127,004 132,839 138,311 85,150
Total Revenue Hours 52,866 56,634 59,345 60,766 36,291
Average Weekday Trips 449 482 535 542 564
Average Saturday Trips 83 90 96 103 107
% Demand Response 40% 34% 35% 37% 34% 37%
% Subscription 50% 59% 56% 54% 53% 49%
% Deviated Fixed Route 10% 7% 9% 9% 12% 13%
Mountain Mobility Performance Measures
FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD
Revenue Trips per Revenue Hour 2.23 2.24 2.24 2.28 2.35
On-Time Performance 93% 93% 92% 93% 93%
Accidents Per 100,000 Miles 1.52 1.5 0.98 0.76 0.5
Alternative Fuel Vehicles
Fleet of 42 Vehicles 10 Liquid Propane Vehicles 12 Compressed Natural Gas Vehicles On-Site LP Filling Station Use of City of Asheville CNG Station All alternative fuel vehicles are dual-
fuel
Advanced Technology Route Match scheduling software Full utilization of optimizing module in Route
Match Optimization places approximately 90% of
trips, remaining trips are hand placed On-Board Terminals and AVL in all vehicles Dispatcher fully utilizes the dispatching
module in Route Match Dispatcher has geographic location of all
vehicles at all times Dispatcher has live route data for all vehicles
at all times
New Driver Training Requirements New hires receive 98 hours of training prior to driving
a route alone Topics Include:
General Orientation, Policies in the Workplace Passenger Assistance, Sensitivity, ADA, Passenger
Relations, Aging Population, Special Needs Population, Transportation of Children
CPR, Emergency First Aid, Bloodbourne Pathogens, Hazardous Materials, Emergency Procedures
Substance Abuse Policy Wheelchair Securement, Lift Operation Daily Vehicle Inspections, Radio Procedures, Fuel Policy,
Electronic Manifests, On-Board GPS Smith System Defensive Driving Behind the Wheel, Vehicle Obstacle Course, Field
Orientation, Cadet Training
In Service Training
Drivers receive refresher training annually Topics may be specific to a driver based on an
accident or complaint General Review Topics Defensive Driving ADA Bloodbourne Pathogen Emergency Procedures Illegal Drug Use Transit Security CPR re-certification Transportation of Children