MOHAP PortalCustomer Journey
Quality & Development Section
Information Technology Department
MOHAP Customer Journey 1
https://www.mohap.gov.ae/en/Pages/default.aspx
Contents
• Portal Main Contents
– Header components
– Contents components
– Floating components
– Footer components
• Menu Bar Components
– About MOHAP
– MOHAP Services
– E-Participation
MOHAP Customer Journey 2
– Media Center
– Open Data
– Awareness Center
Web Portal Main Contents
MOHAP Customer Journey 3
Header Contents Floating Footer
Always over pages
Changeable Information
Always over pages
Always over pages
Web Portal Main Contents
MOHAP Customer Journey 4
Header
Contents Floating
Floating
Web Portal Main Contents
MOHAP Customer Journey 5
Footer
Header Components
MOHAP Customer Journey 6
Login/ Registration
Help Options
Accessibility Options
To apply for a service
For navigating and assistant
For people of determination
Search Options
Menu Bar
To all pages and services
Open different sections
MOHAP Customer Journey
Login/Registration
7
To Login to Service Systems
Login with “UAE Pass”
Login with “SmartPass”
Login with user & password
New User Registration
Help Options
MOHAP Customer Journey 8
Helpful & useful page
Branches map & locations
Portal Sitemap
Listen to current page
To switch to Arabic page
Accessibility Options
MOHAP Customer Journey 9
Accessibility options
Font increase or decrees
Switch to black and whit theme
Change coloring group
Print or share page
Searching Components
MOHAP Customer Journey 10
Search in all pages
Tip appears
Autocomplete feature
Sound to text search search
Advanced search
Advanced search options
Menu Bar
MOHAP Customer Journey 11
To apply for a job
To go to home page
Remaining menus can be viewable when you roll-up over their title, explanation will come
Contents Components
MOHAP Customer Journey 12
Content Sections
National or Stratgy KPI
Contents Evaluation
To get customer feedback
Floating box in some pages
Belonging to Page topic
Contents Parts
MOHAP Customer Journey 13
Home page contents
E-services contents
National or Strategic KPIs
MOHAP Customer Journey 14
Sustainable development
Gender equity national KPI
Contents Evaluation
MOHAP Customer Journey 15
Clicking “Yes” result
Clicking “No” result
Floating Components
MOHAP Customer Journey 16
Social Networking
Customer Happiness
Smart Applications
MOHAP smart
applications
Hotline and contacts
Navigating & participating
Accessibility Options
Happiness Meter
Live Chatting
Talking to customer
agents
Get customer
satisfactions level
People of determinate
support
Social Networking
MOHAP Customer Journey 17
FacebookYouTubeTwitter Instagram
Customer Happiness
MOHAP Customer Journey 18
Mobile Services
MOHAP Customer Journey 19
Accessibility Options
MOHAP Customer Journey 20
Accessibility options
Font increase or decrees
Switch to black and whit theme
Change coloring group
Print or share page
Happiness Meter
MOHAP Customer Journey 21
Live Chat
MOHAP Customer Journey 22
Footer components
MOHAP Customer Journey 23
External Links
Internal Links
Updates & Browsers
External federal
organizations
Internal links for staff &
customers
Last update
date & fit browsers
Links & Data
MOHAP Customer Journey 24
Federal Services
Calling MOHAP Call Center
Newsletter subscription
Counting page visitors
UAE Gov Portal
External Links
MOHAP Customer Journey 25
Check staff email
Reading the charter
For news and events
Frequently ask questions
Information copyrights
Getting RSS news
Previously mentioned
Security criteria
Updates and Browsers
MOHAP Customer Journey 26
Last update dateSuitable screen
resolutionCompatible web
browsers
Required add-in toolsTechniques applied
on webCopyrights and details
Menu Bar Components
MOHAP Customer Journey 27
About MOHAP
MOHAP Services
E-Participation
Initial information
Services and links to access
For social network & others
Media Center
Open Data
Awareness Center
All media related
Statistics & Reports
Useful information
About Us
MOHAP Customer Journey 28
Choose from drop-down list appropriate
option for MOHAP Sections
Services
MOHAP Customer Journey 29
Choose from drop-down list appropriate
option for MOHAP services
E-Participation
MOHAP Customer Journey 30
Choose from drop-down list appropriate
option for E-participation
Media Center
MOHAP Customer Journey 31
Choose from drop-down list appropriate option Media Center
Open Data
MOHAP Customer Journey 32
Choose from drop-down list appropriate
option from Open Data
Awareness Center
MOHAP Customer Journey 33
Choose from drop-down list appropriate
option from Open Data
34MOHAP Customer Journey