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Modernizing Outage Management Business Processes at City of TallahasseeJim Van Riper - City of TallahasseeDave Gallelli – Schneider Electric
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About City of Tallahassee
• 6 services:o Gaso Electrico Watero Waste Watero Storm Watero Solid Waste
• Interlocal agreement between Leon County, Property Appraiser, City of Tallahassee
• Named “All America City” by the National Civic League
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Business Drivers
• Legacy OMS was antiquated
o Little or no technical support
o Difficulty maintaining network connectivity
• Leverage investment in GIS
• Need for closer integration with AMI and other systems
• Availability of American Recovery Act funds
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Project Charter
• Implement a new Outage Management System
• Schneider Electric Responder, integrated with:
ArcGIS
Electric SCADA
Customer Information System (CIS)
IVR
Smart Grid (AMI)
Instant Alert
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Dependencies and Resources
OMSResponder
ElsterAMI
Vendor
Interlocal
COT Team
DispatchersPower Engg
ISS StaffUBCS Staff
DOEGrant
requirements & deadlines
SE Remote Team
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12/1/13Kickoff
2/23/14Design
Complete
4/20/14Responder
w/CIS&IVR
6/1/14Instant Alert
& HA Deployment
Timeline
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Users
Servers
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Responder Components Database Servers
Electric Facility Geodatabase Responder Database Archive Database
Business Servers Data Services Prediction Services Archive Services RX Line display Service Query Windows Service Message Router
Client Applications (Thick Clients) Responder Explorer Archive Explorer ArcMap/ArcFM
Web Servers (Thin Clients) Responder Web App ArcGIS Server IIS
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Integration OverviewExternal Systems
ResponderIntegration Framework
Responder Data Services
Responder Database
IVRSCADAMDMSCIS
Services
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Responder Integration Framework
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Responder Integration Framework Functions
• SCADAo Set device actual status
o Create confirmed incidents
o Sync all device statuses
• AMIo Submit outage notifications
o Set restoration times
o Ping meters
• IVR
o Validate customers
o Submit outage calls
o Send callback lists
• CIS
o Add/Delete customers
o Update customer/meter info
o Update connect status
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Integration Challenges
• AMIo Message volumeo Message duplicationo Message delayso Handling of momentary incidents
• SCADAo Handling of momentary incidentso Feeder Automationo Interaction with AMIo Duplicate event times
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OMS Technical Architecture
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High Availability and Failover - Responder
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High Availability and Failover - GIS
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System Security
• Responder DB user access managed at the application level
• All data access managed via Responder Data Services
• Responder services connect via service account
• Replicated GIS data is read-only for OMS users
• Twist: AMI notifications received over public internet
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AMI Communication
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Challenges
• Meet DOE deadlines
• Hardware acquisition for servers
• Electric GIS 10.2.1 Upgrade and data issues
• Replication Geo Database creation on City Domain
• AMI Integration and working with Elster
• Work within the constraints of an old CIS & IVR system
• Work within the constraints of an old Integration BUS (HUB)
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Objectives Achieved
• OMS implemented in time to receive Recovery Act funding
• Upgraded to 10.2.1
• In production before hurricane season
• Integrations working in Production:o CIS
o SCADA
o IVR
o Instant Alert
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Outage Map
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SCADA Incident Creation
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AMI Power Down Notifications
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AMI Power On Notifications
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Lessons Learned
• GIS Data and network connectivity in GIS is critical
• Implementation is complex - don’t underestimate it!
• Integration with AMI is very leading edge
• Control Center Operators must be committed
• Training is critical
• People are connected – even in an outage!
• Don’t rely on public internet!
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Subsequent Accomplishments
• Public Facing Outage App
o Outage Map
o Web outage reporting
• Internal Web Outage Map
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Looking Ahead
• Upgrade Meter firmware for AMI
integration
• Expansion of Instant Alert
• Push notifications
• Explore social media integration
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Questions?
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Thank You.