Download - Minnesota 2-1-1 Statewide Vision
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Minnesota 2-1-1 Statewide Vision
To make a positive difference in people’s lives by strengthening the ways people throughout Minnesota and western Wisconsin access help and engage in community life
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2-1-1 in Minnesota/Western Wisconsin
Free, confidential, anonymous call Staffed 24/7 Access from all 87 counties in Minnesota;
Douglas, Pierce, Polk and Saint Croix counties in Wisconsin
Dial 211 From: Any landline phone; AT&T, Sprint and Verizon Wireless cell phones
Dial 800-543-7709 or 651-291-0211 from cell phones
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Northwest RegionTri-Valley Opportunity
Council2-1-1 Northwest
Central RegionUnited Way of
Central MinnesotaUnited Way 2-1-1
Southeast Region 2Great Rivers 2-1-1
Gundersen Lutheran Medical Center
North Central Region
2-1-1/First Call
Southeast Region 1 Data HubData Only
United Way 2-1-1United Way of Olmsted County
United Way 2-1-1 RegionGreater Twin Cities United
WayUnited Way 2-1-1
United Way of Greater Duluth 2-1-1
Local Call Center
Regional Call Center Partners
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Twin Cities 2-1-1 CallCenter
Accreditation by AIRS Utilization of certified I&R specialists and
Resource Specialists Call volume tracking Report capabilities AIRS/2-1-1 LA County Taxonomy of Human
Services Service available in multiple languages
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2-1-1 Database
Over 9,000 agencies listed as of 2012 Over 23,000 services listed as of 2012 All 2-1-1 call centers in Minnesota use the
same database and have access to all of the agencies and services in it
Searchable by name, type of service, area served and/or physical location
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2-1-1 Resources in Wisconsin
Agencies physically located in Douglas, Pierce, Polk and Saint Croix counties can be found at http://www.211unitedway.org
Agencies physically located in Wisconsin outside of the above counties that serve everyone in the state can be found at http://www.referweb.net/grir/
Call 2-1-1 for resources available anywhere in Wisconsin
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2012 Referrals
Over 250,000 calls were received in 2012 Nearly 450,000 referrals were made In 2012, 136 calls came in from Pierce County
residents and 297 referrals were made 15% of all callers are first time callers
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Basic Needs
Food Housing/Shelter Material Goods Transportation Utilities
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Consumer Services
Consumer Assistance and Protection Consumer Regulation Money Management Tax Organizations and Services
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Criminal Justice and Legal Services
Courts Criminal Correctional System Judicial Services Law Enforcement Agencies and Services Legal Services
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Education
Educational Institutions and Schools Educational Programs Educational Support Services
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Environmental Quality
Environmental Protection and Improvement
Public Health Public Safety
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Health Care
Medical Care Health Screening and Diagnostic Services Health Supportive Services Human Reproduction Health Facilities Rehabilitation Services Specialized Treatment/Medicine
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2-1-1 Wisconsin Flu Clinic Finder
www.wisconsinfluclinic.info Users can enter their zip code and find flu
clinics located near their zip code Information includes clinic location,
eligibility requirements, intake procedure, fees, documents required, method of payment, hours and languages staff speak
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Income Support and Employment
Employment Public Assistance Programs Social Insurance Programs Temporary Financial Assistance
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Individual and Family Life
Death Certification and Burial Arrangements
Domestic Animal Services Individual and Family Support Services Leisure Activities
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Individual and Family Life (cont.)
Mutual Support Social Development and Enrichment Spiritual Enrichment Volunteer Opportunities
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Mental Health and Substance Abuse Services
Counseling Approaches and Settings Mental Health Care Facilities Mental Health Evaluation and Treatment Mental Health Support Services Substance Abuse Services
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Organizational/Community/International Services
Arts and Culture Community Economic Development and
Finance Community Facilities/Centers Community Groups and
Government/Administrative Offices Community Planning and Public Works
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2-1-1 Access to Information During and After a Disaster
A statewide communication infrastructure already in place
Pre-existing disaster resources and the ability to change and add new information as it arrives
24/7 live coverage with multilingual access
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2-1-1 and Local Disasters
Hurricane Katrina – 2005 35W Bridge Collapse – 2007 Floods Extreme Heat: Cooling shelters Tornadoes with large-scale damage
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Organizational/Community/International Services (cont.)
Donor Services Information Services International Affairs Military Service Occupational/Professional Associations Political Organization and Participation
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United Way 2-1-1 Promotional Materials
Brochures in English/Spanish and Hmong/Somali
Fact sheets Posters in English, Hmong, Somali and
Spanish Go to
https://www.unitedwaytwincities.org/campaign/materials/ and click on United Way 2-1-1 to download or order materials
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Website
Website launched December 20, 2011 (http://www.211unitedway.org)
25% of total referrals 2-1-1 provided in 2012 came from people using our website
Information pulled from 2-1-1 database of resources (CTK software)
Updated each day, once a day
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Database Search Options
Four ways to search for agency/service information
Sort results by distance, name, city, county or zip code
Search tips User ability to send search results by e-mail
to another person
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Website Tools for Professionals
Registration, login and profile creation for professional users
Agency staff can request updates to be made to their agency’s information in the database
Save favorite searches View recent searches in historical format
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Other Website Features
Service Bulletins: Community events Help videos for public users and
professional users Map and driving directions linked to
agencies
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Future Website Features in 2013
Instant message chat between website users and 2-1-1 staff
Ability for professionals to run reports and utilize collaboration tools
Inclusion of a message when emailing search results
Visible update contact field for each agency
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Future Website Features in 2013
Professional ability to associate themselves with multiple agencies
Printing of select agencies from search results, rather than having to print all
Service bulletins organized by area event is located
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Contact me at:
Kristen FogertyCeridian
United Way 2-1-13311 East Old Shakopee Road
HQ2EMinneapolis, MN 55425
Facebook: Kristen Fogerty UnitedWay