Microsoft Lync 2013
Connects people
everywhere Jeff Goodwin
Lync Technical Specialist
Microsoft Lync
Skype Division
Making rich communications universal for business
Simplified management through a single platform
Knowing that enterprise policies and standards are maintained
Video and application sharing available in every interaction
On any device with rich communication capabilities
Not a number; Presence-driven availability
90
86%
5M
30%
Connect and collaborate with suppliers, customers, and partners using Lync’s controls, manageability, and enterprise-grade features
Enterprise UC Platform
Used everywhere
300m+
connected users
>300m connected
users
~50% of all Skype-to-Skype minutes include video
150 minutes per user per month
of video and voice
TO BE THE GLOBAL
COMMUNICATIONS PROVIDER
THAT BILLIONS OF PEOPLE
DEPEND ON EVERY DAY
FOR SHARING EXPERIENCES. +59%
growth in minutes
Goodmans Dick Jensen
Director of Technology
Introduction
Goodmans is based in Toronto, Ontario with 200
attorneys
We have a small office in Vancouver with 23 people
Microsoft Enterprise licensing
We moved to a new building in late 2010
Cisco POE switches
Why Did You Decide To Use
Lync As A Telephony Solution
Aging PBX
Integration between the phone and computer
Phone set choices
Recommendations for other
firms
Find a good consultant right away
Network infrastructure must be ready
Gateway
Is Lync it for everyone?
Lessons Learned
Change Management
User Training
Desk Support
Home Office
What is next
Train more advanced features
Skype
Video conferencing
Screen sharing
WorkFlow integration
Navantis Adis Tucakovic
VP – Managed Services & Advanced Infrastructure
Select Clients
Legal Clients
Our Team
Over 48
awards &
counting…
300+ IT
professionals
6 Microsoft MVPs &
MCMs
550+ Microsoft
Certifications
We believe that achieving great
results for your business can only be
accomplished by having the best
people on your side.
More Than Just Lync
CRM
Advanced Infrastructure
Portals & Collaboration
Enterprise Development &
Consulting
Shared Services &
Operations
PMO
QA
Design
SDLC
Knowledge
Management
Resources Management
Client Services
Cloud
Mobile
Social
BI
A UC Solution Needs One…
Authentication method; we can’t login to dozens of
systems
Brand of Client to load on any device I want to support
Client Experience; regardless of my location
Look and Feel; regardless of the device
User Training Initiative
My UC Strategy Is…
One Authentication method
One brand of Client to load on any device I want to
support
One Client Experience; regardless of location
One Look and Feel; regardless of device
One User Training Initiative
Define the UC Strategy
Stage 1 – Define our User , Usage and Location scenarios
Finance Sales Legal Executives Team Lead
Stage 2 – Current State Assessment and Desire State
Phone
System
Video
Conference
Network /
Remote Access Desktop,
Mail, Social
Meeting
Rooms
Stage 3 – Strategy and Solution Architecture
Technology Strategy & Roadmap Funding & Deployment Strategy
Art of the Possible Room Technology
Why UC Deployments
Fail
Lack of proper Planning and Design
Did not create Usage and Location Definitions
You need to build an enterprise design up
front; than deploy as you need
Network and Performance Issues
Solution is too slow; no (QOS) Quality of
Service definition
Users will be all over this solution; anticipate
the scale factor
Why UC Deployments
Fail
Lack of Client Adoption Plan
Leverage the tool to train your users
Follow and implement the Microsoft
adoption and training plans
Pilot groups should be from across the
organization
Lack of User Device Selection
Build your user classifications; provide
the right means to communicate
Why UC Deployments
Fail
Not securing proper Funding or
Management Buy in
Leads to implementing the minimum
components with very little ROI
Not capturing the proper success metrics -
build up your UC champions
Proper Planning
Minimum KBPS High Quality KBPS
Data Sharing 56 56
Voice 50 80
Video 50 350
Bandwidth Calculator http://www.microsoft.com/en-ca/download/details.aspx?id=19011
Capacity Calculator http://www.microsoft.com/en-ca/download/details.aspx?id=12295
Information Flow Diagram http://www.microsoft.com/en-ca/download/details.aspx?id=6797
Training and Adoption Kit http://lync.microsoft.com/adoption-and-training-kit/Pages/default.aspx
Certified Devices http://technet.microsoft.com/en-us/lync/gg278164.aspx
…and more
HOW TO MAKE THE CASE?
Empower users with effective ways to collaborate
Find areas to remove costs or simplify the experience P
roducti
vit
y –
Fast
er
Resu
lts
Reduce C
osts – S
implify
Tools
Focus on how this affects your users first; not IT
Build up usage scenarios; Current way, New way, the ROI Result
Wasted time is Corporate Currency
Status Quo
Make Calls, Not War
This does not have to be an all
or nothing relationship
Lync can co-exist with the
investments you have today
Let’s review the top Three
choices as to how to integrate
telephony with Lync
Deployment
Microsoft Office 365, Lync Online
Partner-hosted multi-tenant
Single domain and directory
Users split – server / online
Lync Server 2013 Preview
Private cloud / dedicated
Cloud Hybrid On-Premises
Enabling gradual migration and maintain coexistence
The Client Interface Is What
Matters
Everything is done
with familiar
tools:
Lync Client
Outlook / Office
Client
Web Browser
Billy Always
Got Left Out