Download - Michael McCallister Resume 1-17 (1)
Michael McCallister13180 Larchdale Rd, Laurel, MD 20708
253-377-3104 [email protected]
With over 15 years of experience I offer a record of success in project management, telecommunications installation and troubleshooting, mobile device management, system administration support and process improvement. In addition to being proficient with core networks, transport, signaling and interface protocols, disaster recovery planning and response, data services, and location-based services, I am a quick learning creative problem solver with the ability to multi-task. I am looking to obtain a challenging position that will utilize my professional and technical experiences to their fullest potential while providing an opportunity for career growth. With a basic understanding of theory and application related to the radio access network, network design and capacity planning I will be an access to any organization.
EDUCATION:Associate of Science in Wireless Electronic Communications May 2015Bates Technical College, Tacoma, WA
TECHNICAL SKILLS:Ethernet, T1, LTE, EVDO,WiFi, Bluetooth, Voice, VoLTE, VOIP, IP networking, routers and switches. Troubleshooting iOS/Android/Blackberry device problems. HW/SW integration in mobile devices, servers, desktops, laptops, printers, scanners, tablets. Mobile Device Management (MDM)System Administration support services.Pulling, terminating and testing optical fiber, twisted pair, coaxial and termination blocks.Telecom equipment, install, test, rearrange and remove equipment and wiring.Patch panels and equipment cabinets.Interpret service orders, circuit diagrams and electrical schematicsMicrosoft Office, Outlook, Powerpoint, and Excel.
PROFESSIONAL EXPERIENCET-Mobile 2015-PresentSALES REPRESENTATIVEHandle sales of wireless voice and data productsProvide 1st and 2nd level technical supportFacilitated communication between corporate customer support and end userProcess daily transactions and receiptsPerform system testing for performance, enhancements and upgradesAssist end users with software application issues and requestsTriaged customer calls for technical support
Diamond Wireless and Sprint 2012-2015TECHNICAL SUPPORT REPRESENTATIVE/SALES Provided onsite technical supportTroubleshoot iOS/Android/Blackberry devicesHandled sales of wireless voice and data servicesProcessed daily receipts and transactionsManaged inventory control.Assisted with Over-The-Air Network and User End issues. Wireless Network Employment Summary 2000-2012Verizon, Alltel and AT&T SALES REPRESENTATIVE, LEAD COMMUNICATONS SPECIALISTWIRELESS MANAGERParticipated in internal quality improvement projectsHandled sales of wireless voice and data products, broadband and T-1 Data with business and residential customersFacilitated communication between corporate customer support and end userTriaged customer calls for technical supportTroubleshoot software and hardware issuesProvided internal and external customer careTrained employees on wireless protocol and proceduresInstalled data and voice via VoIP and Broadband to business and residential customers.Located, tested and repaired equipment problems associated with trouble callsPerformed routine maintenanceEnsured validity of end user informationManaged inventory controlProcessed daily receipts and transactionsPerformed system testing for performance, enhancements and upgradesAssisted end users with software application issues and requests
U.S. Navy SHIPS SERVICEMAN SECOND CLASS (E-5)Supervised and trained junior personnelHandled accounts payable and receivableManaged inventory controlProvided internal and external customer service
LICENSES/CERTIFICATIONS;Fiber Optics Association: Fiber Optics SpecialistLeviton Cable Certified TechnicianFCC General Radiotelephone LicenseFCC GMDSS Maintainer LicenseFCC Marine Operator PermitFCC Radar Endorsement
References Available Upon Request
