Download - Mendix world 2014
![Page 1: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/1.jpg)
Rotterdam, April 4, 2014
“Innovation as
Game Changer for the
Insurance Claims Industry”
Mendix World 2014
![Page 2: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/2.jpg)
Jochem Davids Business Innovation
Han Huisman Solutions Architect
![Page 3: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/3.jpg)
3
• Introduction of CED • Market trends • Strategic challenge
BUSINESS BACKGROUND
• Other innovations triggered by the implementation of Mendix
WAVE OF INNOVATIONS
• Background • First test case • Challenges and solutions
MENDIX IMPLEMENTATION
• Please feel free to ask any further details on our presentation
QUESTIONS
Agenda
1 2
4 3
![Page 4: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/4.jpg)
Business background
![Page 5: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/5.jpg)
5
“The whole claims process at one company.”
![Page 6: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/6.jpg)
6
• Founded in 1971
• Number of employees 1.150
• Offices in 14 European countries
• Partners in 28 countries worldwide
• Handles approx. 1 million claims per year
• With a total claim cost of more than 2bn euro
• Revenue FY2013: 105 million euro
Key figures
![Page 7: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/7.jpg)
7
Core businesses
LOSS ADJUSTMENT DIRECT REPAIR MANAGEMENT
CLAIMS MANAGEMENT
![Page 8: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/8.jpg)
8
• Due to safer infrastructures and safer cars.
• Consumers demand high service standards and web/mobile channels.
• Due to Solvency II and the will to improve Combined Ratios.
• Other forms of damage assessment e.g. based on statistics and big data.
Substitutes Cost
savings
Less
damages
Role of the consumer
“Market trends demand a shift in strategic focus”
![Page 9: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/9.jpg)
9
• The integration of Claims Management with Loss adjustment and Direct Repair
• First Contact Resolution
Full service provider
• Decision making at FNOL
• Up to 80% automation (simple claims)
• Manage the exceptions (complex claims)
Automated Claims
Handling (STP)
“Market trends demand a shift in strategic focus”
![Page 10: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/10.jpg)
10
Changing something we (successfully) did for the past 40 years
Cannibalizing part of our core business by developing another
Fighting a market image, based on our strong history
Dealing with unilateral employee competencies
Batteling our IT legacy
“Disrupt yourself before someone else will”
![Page 11: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/11.jpg)
11
![Page 12: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/12.jpg)
MultiHerstel
Management of Direct Repair
Check on repair offers and invoices
Audits on repair works
First Mendix case
Launch of entirely new business model
First case for Mendix platform
Extreme fast results
Basis for future projects
“An entirely new business model”
![Page 13: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/13.jpg)
![Page 14: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/14.jpg)
14
“Direct repair at your convenience, even on evenings or weekends”
![Page 15: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/15.jpg)
Mendix implementation
![Page 16: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/16.jpg)
![Page 17: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/17.jpg)
17
![Page 18: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/18.jpg)
18
![Page 19: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/19.jpg)
![Page 20: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/20.jpg)
![Page 21: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/21.jpg)
![Page 22: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/22.jpg)
![Page 23: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/23.jpg)
23
External Stakeholders
Business model & requirements
9 weeks
Challenges MultiHerstel HUB
![Page 24: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/24.jpg)
24
What’s next???
![Page 25: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/25.jpg)
25
Systems of Innovation
Systems of Differentiation
Systems of record
I know what I want, this doesn’t
have to be unique.
I know what I want, this makes me different from my competitors
I don’t know what I want precisely, I
have to experiment
Co
nn
ecti
ve
tissu
e
Pace-Layered Application Strategy
* Source: Gartner (august 2012)
![Page 26: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/26.jpg)
26
CED concept
Mendix Integration Layer
AS400
App 1 App 2 App 3 App …
Decision service
![Page 27: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/27.jpg)
“Separate the know from the flow”
- Burlton, 1999
Decision management
![Page 28: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/28.jpg)
28
CED concept
Mendix Integration Layer
AS400
Mobile loss
adjustment
Customer portal
Advanced damage
calculation
Routing rules, Invoice validation, Damage calculation, …
Advanced claim entry
![Page 29: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/29.jpg)
Compliant with IBM iseries
Additional business logic (routing claim)
Using MDM layer
Additional business logic (adv
calculation)
Additional business logic (entry validations)
Advanced claim entry
![Page 30: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/30.jpg)
30
CED concept
Mendix Integration Layer
AS400
Advanced claim entry
Customer portal
Advanced damage
calculation
Routing rules, Invoice validation, Damage calculation, …
Mobile loss
adjustment
![Page 31: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/31.jpg)
Mobile loss adjustment
![Page 32: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/32.jpg)
32
CED concept
Mendix Integration Layer
AS400
Advanced claim entry
Mobile loss
adjustment
Customer portal
Routing rules, Invoice validation, Damage calculation, …
Advanced damage
calculation
![Page 33: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/33.jpg)
Furniture Consumer goods
Building
Advanced damage calculation
![Page 34: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/34.jpg)
34
Performance Incremental approach
Definition of Apps
Challenges application landscape
![Page 35: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/35.jpg)
Wave of innovations
![Page 36: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/36.jpg)
36
Riding the Wave
![Page 37: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/37.jpg)
37
Drone expertise
![Page 38: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/38.jpg)
38
![Page 39: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/39.jpg)
39
Google Glass concept
![Page 40: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/40.jpg)
40
Google Glass concept
![Page 41: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/41.jpg)
41
Google Glass concept
![Page 42: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/42.jpg)
42
Google Glass concept
![Page 43: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/43.jpg)
43
Google Glass concept
![Page 44: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/44.jpg)
44
Google Glass concept
![Page 45: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/45.jpg)
45
Google Glass concept
![Page 46: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/46.jpg)
46
Google Glass concept
![Page 47: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/47.jpg)
47
Google Glass concept
![Page 48: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/48.jpg)
48
Automated Claims Handling (STP)
• Up to 80% automated Simple claims
• Complex claims are managed by our Claims Managers
• Always providing a resolution
Complex claims
![Page 49: Mendix world 2014](https://reader034.vdocuments.mx/reader034/viewer/2022042516/559074071a28abe1118b457b/html5/thumbnails/49.jpg)
Jochem Davids
Business Innovation
Han Huisman
Solutions Architect