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Marketing & Selling in Tough Economic Times
Presented by
Howard London, President, Silver Fox Advisors.
Rick Schissler, Vice President, Silver Fox Advisors.
Phil Morabito, CEO, Pierpont Communications.
Mark Miller, CEO, Strategies For Success, Inc.
®
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Become Marketing Driven
“Marketing is a Contact Sport”q Internally (If you can’t serve the customer,
serve the one that does)q Touch All of Your Stakeholders
Produce a Marketing Action Plan
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Marketing Action Plan
q Vision & Mission for Tough Timesq Near & Long Term Objectivesq Assess Your Organizationq Assess & Research Your Marketq Determine Company Advantagesq SWOT Analysisq Low Cost Strategies, Tactics, Timing & Budgetq Selling in a Down Economyq Implementation & Evaluation
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Assess Your Organization
q Business Descriptionq Financial – Cash & Creditq Operations & Personnelq Proprietary Positionsq Marketing Team
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Assess & Research Your Market
q Clients, Market Segments & Targetsq Market Size, Market Share & Trendsq Market “Niche” Opportunitiesq Vendors, Competition
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Company Advantages
q DifferentiationWhat can you say, others can’t?
q Marketing Messages
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SWOT Analysis
q Strengthsq Weaknessesq Opportunitiesq Threats
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Phil MorabitoFebruary 26, 2009
Marketing and PR in Times of Turmoil
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Situation Analysis
q Everything has changedq Nothing is easyq You must be visible — not
invisibleq Time to rethink your strategy
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Target / Focus
q Get crystal clear on your target customer (do research)
q The more specific the betterq Narrow your activities q High frequency / high impactq You must work harder and smarter
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Messaging
q Sharpen your messagesq Be certain all employees
understandq Implement them in all
your tactics
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High Impact / Low Cost Tacticsq Networkingq Power mappingq Media relations / reprints / digitalq Speaking / seminarsq E-mail marketingq Engage / entertain/ enlighten your
customersq Stage targeted eventsq Partner with others
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Reach Out and Touch
q Early / often / deepq Reinforce relationshipsq Take no one for grantedq Fill your breakfasts / lunches /
drinks / dinnersq Develop new influencers
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Do Something Different
q Monthly lunchq Tasteful PR seriesq Musical night (TUTS)q C-level dinner
q Unique gifts for clients
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Sales
q Ask for referralsq Be boldq Have a unique approach
q Develop a value strategy
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Measure and Hold Accountable
q Give things time, then measureq Hold all employees accountable
q Spend and invest your dollars
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The Beauty of a Recession
q You sharpen your swordq You do things you’ve never doneq You are forced to be innovativeq Your successes are sweeterq You come back stronger...if you do
the right thing
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Selling in a Down Economy
IF YOUR COMPETION IS DOING IT, STOP DOING IT RIGHT AWAY!!
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Selling in a Down Economy
1. Interests2. Needs3. Features & Benefits4. Close5. Objection6. Features & Benefits7. Close
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Selling in a Down Economy
1. Interests 2. Needs3. Features & Benefits4. Close5. Objection6. Features & Benefits7. Close
BUYERS HAVE A PROCESS
1. MISLEAD
2. Steal
3. Lie
4. Chase
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Charles Dickens,
“It is the best of times, it is the worst of times”
Selling in a Down Economy
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Selling in a Down Economy
YOU & YOURCOMPETITION
_______________MAKE PRE &POST CALLAGREEMENTS
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STRUCTURE CONTENT
CLIENT SALESPERSON
SALESPERSON CLIENT
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Implementation & Evaluation
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Implementation & Evaluation
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Implementation & Evaluation
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Implementation & Evaluation
90-Day Marketing Action Plan
Evaluate The Marketing Campaigns From The Previous Quarter
# Marketing Campaign List or Segment Targeted Cost Number of Clients/Sales ROI What Changes or Improvements Before Repeating?
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90-Day Marketing Action Plan