Transcript
Page 1: Marketing on the social Web - Marketing Legislation Conference

Marketing on the social Web

Wednesday 29 July 2009

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Marketing on the social Web

What marketing types need to know ...

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About me

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Paul JacobsonWeb and digital media lawyer

[email protected]

facebook.webtechlaw.comfriendfeed.com/webtechlaw

@pauljacobson

Wednesday 29 July 2009

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social media focus

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The Web has changed

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Its about being social ...Wednesday 29 July 2009

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... in the digital age ...

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Here are a few things for you to think about ...

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Reputation

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Freedom of expression can be

liberating

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Social media = expression

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Your customers are having conversations about your brand

You are not in control of your

brand

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customers have new tools and a

longer reachWednesday 29 July 2009

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09-f9-11-02-9d-74-e3-5b-d8-41-56-c5-63-56-88-c0

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Brüno

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... and so on ...

the network effect in social media

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You suck!

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New(ish) buzzwords

brandsquatting

typosquatting

Cybersquatting (domain names)

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Getting the community involved

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... it can be a gamble ...Wednesday 29 July 2009

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You might also be amazed ...

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Take precautions

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Content

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Customers want to consume content on their terms

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The problem is that © ≠ sharing

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How can you facilitate access to content?

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There are a couple options

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Protection of personal information

a few general comments ...

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Existing law

• Bill of Rights (Chapter 32)

• Consumer Protection Act

• PAIA

• ECT Act

• RICA

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“POPIA”Wednesday 29 July 2009

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Categories of “personal

information”The draft bill distinguishes between ordinary personal

information and more sensitive personal information.

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Data Protection• Ensure the personal information collected is

“complete, not misleading, up to date and accurate”;

• Secure integrity of personal information against risk of loss or damage;

• Protect against unlawful or unauthorised access or processing;

• Identify reasonably foreseeable internal and external risks;

• Generally accepted infosec practices and procedures

* Principle 6: draft POPIA

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Privacy policyWednesday 29 July 2009

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Implementation

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Terms of use

Don’t forget details like jurisdiction, choice of law and

ECT Act compliance

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Constant review to ensure that they are in keeping with new developments

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Case study

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Bad ...

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Better ...

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Downright impressive ...

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Pick your lawyer carefully ... seriously!

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Any lawyer just won’t do

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You have to understand social

media

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Paul JacobsonWeb and digital media lawyer

[email protected]

facebook.webtechlaw.comfriendfeed.com/webtechlaw

@pauljacobson

Wednesday 29 July 2009


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