Download - Market Gravity - Evolution of Loyalty
Transcript
Who w
e a
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Our A
ppro
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Loyalty
Conte
xt
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Loyalty
Conte
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Loyalty
Conte
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Loyalty
2.0
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Loyalty
2.0
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Loyalty
2.0
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Loyalty
2.0
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Loyalty
2.0
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Loyalty
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Experie
nce E
conom
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conom
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Apple offers excellent technical support in their
stores free for all of their customers
The Genius bar experience is slick, easy to use
and effective
Staff are passionate and engaging which
transforms the experience from an
administrative burden to a leisure activity
Staff are empowered to make things happen
which is crucial to give legitimacy to the service
Experie
nce E
conom
y
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Experie
nce E
conom
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Takeaw
ay
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