Download - Management Review Panel Discussion
Management Review Panel Discussion
Portland Section Dinner Meeting December 11, 2012
Panel Members
Carrie Cabak With 27 years of quality experience as a lead auditor, teacher, business consultant, and quality manager, she has worked at Garmin for almost 7
years.
Bogdan MoyseowiczWith over 30 years in manufacturing quality, he is presently implementing an
ISO9001 compliant QMS at Benchmade Knife Co.
Tom RaabWith over 20 years experience in manufacturing engineering and 5 years as
a quality manager, he works at Biamp Systems, developing the QMS and gaining ISO9001 certification.
Pete WilsonDuring the last 14 years as a quality manager at Coca Cola, he has
implemented ISO22000, ISO9001, ISO14001, and ISO18001.
ISO9001 Quality Management RequirementsTop management shall review the organization's QMS, at planned intervals, to ensure it continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the QMS including the quality policy and quality objectives.
ISO9001 Quality Management RequirementsReview Inputs
Results of audits
Customer feedback
Process performance and product conformity
Status of preventive and corrective actions
Change that could affect the QMS
Recommendations for improvement
ISO9001 Quality Management RequirementsReview Outputs
Decisions and actions related to:
Improvement of the effectiveness of the QMS and it processes
Improvement of product related to customer requirements
Resource needs
Carrie CabakQuality Manager
Garmin
Management Review ExperienceUnderwriters Laboratories 1985 – 1996:• BS5750 (UL/BSI Collaborative Certification)• ISO/QS/EN/TS Qualified Lead Auditor • Quality Registration Systems Group LeaderCommonCents Solutions 1996 – 2006• Business Management Consulting • ISO/QS/TS Implementation• Adjunct Software Quality Assurance ManagerGarmin 2006- Present• Quality & Manufacturing Engineering Manager
Industry Experience
• Paper/Paper Products• Electronics Manufacturing• Hi-Power Electrical Equipment• Medical Devices• Metal Forming• Plastics• Software/Database Development
Regulatory Experience
• UL/Product Safety• FDA – Medical Devices• FAA - Avionics
Keys to Success• Address the “So What?”• Aligned• Right audience• Meaningful• Specific• Realistic• Metric-centric• Apply “P2DCA”• Live the Quality Policy!
Things that don’t work…
• Use this time to air complaints about the organization, system, processes, procedures
• Use this time to push “personal agendas”• Use this time to train • Deviate from agreed-upon meeting
rules/protocol• Stick to “one meeting/year” when more is
needed.
Bogdan MoyseowiczQuality Manager
Management Review Experience
Involved with ISO 9000 series since 1990 in the following industries:
•Commercial Electronics•Silicon wafer manufacturing•Metal forming and stamping•Sporting, Military and Law Enforcement knives
Keys to Success
Management Review:•The person at the top needs to own it•It’s NOT a “Dog-and-Pony” show!•There has to be open and honest discussion of issues at hand•Don’t allow anyone to play the blame game•Actions must follow the review
Educate Senior Management on their role
•To own the QMS, its institutionalization and continuous improvement•To ask probing questions about its–Suitability–Adequacy–Effectiveness•Support it as an integral part of the company culture
Educate Senior Management on these Key Concepts
•Suitability– Is the QMS suitable and appropriate for the business and its processes?•Adequacy– Is it adequate to ensure customer satisfaction from source to customer?•Effectiveness– Does it do the job it was designed to do?
Metrics for Management Review
Look for metrics that address the question of effectiveness
Often, focus is only on status:•Number of CA’s open and closedHow about:•Time to close CA’s•Related PA’s initiated
QMS Improvement & Resources
Discuss and decide on specific actions to make improvements in the QMS
Recognize and address any resource limitations
Follow through with regular updates on MR Action Items
Don’t wait until next MR to bring up issues or lack of progress
Tom RaabQuality ManagerBiAmp Systems
Pete WilsonQuality Manager
Coca Cola
ISO9001 Quality Management Requirements
Classified - Internal useClassified - Internal useClassified - Internal use
ISO9001 Quality Management Requirements
Classified - Internal useClassified - Internal useClassified - Internal use
ISO9001 Quality Management Requirements
Classified - Internal useClassified - Internal useClassified - Internal use