Download - Mad Men Of Abbott
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A Case Study In Excellence
by
Julie Waddick & Sonya Durney
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Abbott Informat ion Serv ices
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What they are saying…
Extremely service orientated
Never say “I can’t!”
Staff is always available, pleasant, knowledgeable and efficient
Excellent current awareness, searchesand analysis
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Abbott…as in Costel lo??
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Products
DiagnosticsHIV
strep throatpregnancy testingPharmaceuticals Hospital products
SimilarEnsure
Fact PlusNorvir
PedialyteUprima
The Specs
•A Public Company
•NYSE (ABT)
•Chairman and CEO: Miles D. White
•HQ: Chicago
•Major Player in Pharmaceuticals
•Client in over 130 countries
•Over 100 facilities
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(Source: Vault)
1980’s – Climbing Fortune 5001990’s – Acquisitions and R&D2005 – Crossing $billion threshold2006 – 3rd largest player in
vascular care market2007 – 68,000 employees2009 – still going strong
1888 - Abbott founded by Dr. Wallace Calvin Abbott1900 – Incorporated as Abbott Alkaloidal Company1905 - $200,000 per year1929 – Listed on Chicago Stock Exchange 1933-1945 – Abbott headed by Dewitt Clough1936 – Taking on anesthetics market
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What is Good for Abbott …
is good for the Library.
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The Library
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1888- Abbott library established
1938- First physical library
1948- New research building
1982-Science library in research complex
1986- Business Library
1988- Satellite Science Library
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Staff
Ad m i n i s t r a t i o nD e p a r t m e n t M a n a g e r
S e c re t a r y
C o r p o r a t e A rc h i v i s t
Te c h n i c a l S e r v i c e s2 P ro f e s s i o n a l L i b r a r i a n s
1 0 C l e r k s
I n f o rm a t i o n Ac c e s s8 P ro f e s s i o n a l L i b r a r i a n s
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The co l lec t ion11,ooo journal titles on subscription
30,000 journals in the library
8,000 Books with science titles
2,000 Books with business titles
A healthy collection of law and tax books
All U.S. patents available
Abbott Archives
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Services rendered:•Reference•Literature Searches•Competitive Intelligence•Specific monthly searches•Current awareness service•Copy Service •Interlibrary Loans•Business Information Index•Science information index•Book circulation•Journal circulation•Book purchases•Journal subscriptions•Translations•Publications of the scientific staff
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1 0 0 % C o s t Re c o v e r y !
Yes, you did indeed read that correctly!
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S e c re t s t o s u c c e s s
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Customer Service
Knowledge Management
Fantastic Budgeting
Abbott’s overall success
Great work environment
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Life is good….
What could possibly go wrong?
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Keep Striving For Excellence
Do Not Become Complacent
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Keep an eye on the competition…
anofi-aventis
Merck
Roche
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Beware of Scandals…
Doctors without Borders French AIDS Activist Group: Act Up Paris
And other threats…
Acquisition of Advanced Medical Optics
(Source: Vault)
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The End
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